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Recent customer comments

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based on 1232 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.8
  • Location 9.0
  • Room Comfort/Standard 9.0
  • Service 8.8
  • Value for Money 8.0
  • Food/Dining 8.0

Hyebeen K.
South Korea
July 04, 2016
Awesome View
They provided me a birthday cake! Spent a beautiful b'day here

Adam M.
July 03, 2016
Excellent hotel at a great price
Excellent hotel at a great price

July 02, 2016
Perfectttt 10 of 10

Na W.
July 01, 2016
Fantastic service and facility
Best view

Mary L.
June 26, 2016
Compliments to hotel
It was our wedding anniversary 45th the hotel sent complimentary champagne & chocolates to our room making our special occasion even more special

D S.
June 25, 2016
Everything was excellent and enjoyed the stay

Joe L.
June 22, 2016
friendly staff
Good location and friendly staff

Cheron S.
June 20, 2016
Get away weekend for my husbands birthday
Picked this hotel for location & views as vivid was on. Booked an Opera House view but was upgraded to a Harbour & Opera house view (low level but still had a fantastic view) as we were celebrating my hubby's b'day. Couldn't asked for such great service from the check in staff, the young lady was fantastic & it was really nice surprise. Dined at the Altitude Restuarant & had fantastic views again with great service. Enjoyed a really nice weekend in the city.

Kee T.
June 19, 2016
Ok lah

robert M.
June 18, 2016
The position is why you stay here.
Get a room with a view of the Opera House, especially during the Vivid Festival! On the down side, the wonderful view from the bar on level 36 is spoiled by lack of access. The table layout is poor, and people book the space for functions, leaving it inaccessible for hotel guests. I had stayed here previously, so asked at check-in if I could reserve a table along the north facing window side, and was told it wasn't necessary, just show up close to opening time. The bar opens at 17.00, and I was there at 16.50, and there were three couples ahead of me waiting. With the tables already reserved, and four people ahead of me, I missed out. The entire north-east corner was reserved for a function, so that remained empty, and so the view was essentially quarantined. It could be managed so much more efficiently with better skills and communication.