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Recent customer comments

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Very good

based on 831 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.6
  • Location 8.6
  • Room Comfort/Standard 7.9
  • Service 8.0
  • Value for Money 7.9
  • Food/Dining 6.9

Xiaomin L.
New Zealand
May 09, 2014
Friendly staff, large rooms, close to shopping
Hotel is located close to attractions, ie shopping, parks, etc. staff were helpful and friendly and room was of large size.
My stay was comfortable, staff were helpful and I was able to have a late checkout.

May 04, 2014
Good value and centrally located
Near shopping/dining areas, near Central station and friendly, courteous staff
Very pleasant stay, hotel within 15 mins walk to Central station or Darling Harbour. 30 mins walk to the Opera House and Sydney Fish Market. Nice clean room with clean fresh towels and toiletries replaced daily. Yes, will definitely go back again. Apparently, one of the pick points by Gray Lines & AAT Kings if you decide to join any one of the day tours.

Mandy C.
April 30, 2014
terrible experience
terrible experience
I stayed at the Hotel last Oct. and I found they took AUD100 with my credit card as pre-authorization, I requested the Hotel to refund my money but never give me a positive answer till today, instead the hotel keeps asking me to provide my personal bank statement. really feel terrible

Lorraine H.
April 24, 2014
very friendly staff and close to central station
location cleaniness quiet
No issues all good

Kris N.
April 07, 2014
Great Location
Centrally located in the CBD area; Close to shopping areas & Close to major attractions - Darling Habour & Opera House
The stay was pleasant; the room is clean and I like their fast check-in & out service they provided. However, it would be brilliant if the hotel has it's own parking spaces like the Vibe Hotel, Gold Coast. Unlikely to recommend visitors who wish to rent a car during their stay in Sydney.

Annamaria T.
April 06, 2014
nothing unusual
good location, easy access to airport, nice staff
I recommend for business purposes. It doesn't have a character.

Russell S.
April 02, 2014
good comfortable great staff
staff staff staff

Lynda T.
April 02, 2014
Clean,comfortable & quiet.
Airport shuttle service, clean & quiet.
Clean,comfortable, quiet & the staff are very efficient & friendly. No free wifi in room & the TV is not in good conditions.

Sim H.
April 01, 2014
Good location
Friendly, clean & central location
Will b better if there is free wifi at room as the guests r mostly from overseas and that's is the only time to call back home

Lee R.
March 30, 2014
Comfortable stay and easy access to sight seeing
Location, room space and value for money
The hotel is centrally located in the city area and easily access to sight seeing locations e.g. Darling harbor, Chinatown and shopping districts. Would give it a 10 for value and comfort if not for the less than satisfactory free wifi access. The hotel provides free 1/2hr or 30MB wifi access every 24 hrs and you need to use it in the lobby. Very inconvenient and restrictive and the usage simply run out within 5 mins if you skype. Don't understand why is it so difficult for the hotel to provide free wifi when restaurants everywhere is offering that.