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Very good 7.2
Based on 299 reviews

Recent customer comments

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Very good

based on 299 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 7.3
  • Service 7.3
  • Value for Money 6.9
  • Food/Dining 7.0

South Korea
October 17, 2014
Excellent location
Food, view, private beach
Really enjoyed staying at the hotel, lovely beach and good location!

Christopher C.
United States
October 08, 2014
Pacific Star
friendly, helpful staff; convenient location, clean
I loved my stay at the Pacific Star Resort and Spa. It had everything we NEEDED, a friendly staff that was very helpful, laundromat, fitness center, etc. It was pretty clean and in a convenient location. My only complaint was that there was no coffee bar. There was just black coffee and an espresso machine. I was really hoping for a flavored latte before going out in the mornings. We were there during a typhoon and the hotel did a great job of making sure everyone stayed safe and indoors.

JudithAnne F.
United States
October 07, 2014
Great location but not all the rooms are clean...
Free equipment at the beach, Staff Friendliness, Location
The hotel lobby is spectacular and provides a warm welcome. The staff is also beyond kind, helpful and welcoming. Unfortunately only some of the hotel has been updated and the rooms that have not been are beyond disappointing. Luckily, we were moved to a new room making our stay much more enjoyable. The BBQ at the beach hut was delicious and the resort provides access to kayaks, snorkel gear and much more at no additional cost. Mostly couples s if you are looking for a quiet getaway, this might be a great choice for you.

Kathleen H.
October 07, 2014
Not Impressed
The room was clean but needed updating which isn't the biggest problem for me. The beds were comfortable and had clean sheets. The lighting wasn't very bright but you didn't need it until it was dark and then it was okay. The room wasn't a big deal because you don't really spend that much time there because the island was beautiful! The amenities at this hotel are lacking to say the least and the customer service was horrible. We tried to order room service at 10:30pm one night and the kitchens were closed even though the menu said 11:00pm. The front desk was not able to help me schedule any activities and when I asked them to call a cab they said they had but one never showed up. When I did call and order room service it took almost 2 hours to get it delivered and it was not completely cooked. The hotel is called a resort and spa but there is no spa. I wanted to book a massage but there was not an option for that. I am not one to complain about many things but this was the most frustrating and poor hotel that I have stayed in, especially for the price. I will not stay here again or recommend it to anyone.

Jeffrey W.
United States
October 04, 2014
slow internet
decent rooms. great views and good breakfast.
Internet was very slow and almost unusable.

Alice H.
United States
September 04, 2014
Staff, view, wifi

William H.
United States
June 01, 2014
good, problem in documenting cost for customer as your system does not show dollars

Precious G.
April 28, 2014
It Was Okay, For the Price that We Paid
Friendly staff, Okay rooms, Okay Breakfast
It was just okay. I was annoyed that the Tumon Shuttle - the red shuttle bus - no longer stops at the hotel and we would have to go to the neighbouring PIC in order to ride on the bus or get off across PIC which is a bit of a walk back to the hotel.

Paolo B.
April 25, 2014
Great stay. Will stay here when we get back
Value for money, great beach, friendly staff

leendy S.
March 21, 2014
We had an excellent vacation!
The place is elegant, beach view is so nice
We got the best value of our money. Beach view was excellent. The room was clean and had a pleasant smell.