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Recent customer comments

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All reviews (650)

Business travelers (77)

Couples (256)

Solo travelers (144)

Families with young children (42)

Families with older children (44)

Groups (87)

Very good
7.7
based on 650 reviews
Hotel Condition/Cleanliness
8.1
Facilities
7.0
Location
8.3
Room Comfort/Standard
7.8
Staff Performance
7.8
Value for Money
7.9
Food/Dining
6.5

5.7 Sharon G.
New Zealand
March 08, 2016
Shame about the air cooler it was still hot
Cleanness
Good thanks

7.6 Ms.Vichuda S.
Thailand
February 27, 2016
location and cleanliness
Location is quite near the city centre and only 2 mins walk to sky tower. However, the hotel do charge $25 for an overnight parking.

6.7 Keng C.
Singapore
January 10, 2016
Auckland City Hotel Review
Cleanliness, Staff willingness to help. quite near to central area
Not a bad stay. Would be better if the aircondition is better. They had a portable aircon unit in all 3 rooms. Forgotten to take 1 of my item and left it in the room. Awaiting for hotel to get back to me.

8.7 simin C.
Canada
January 11, 2016
Comfy beds, great room and good location..
Location, room,

7.7 Lee H.
Singapore
January 06, 2016
Clean and comfortable
Friendly and helpful staff. Room is rather spacious. Clean.

8.7 Helen W.
United Kingdom
January 07, 2016
Enjoyable
Friendly helpfully and comfortable
Very enjoyable booked in for two nights but stay for the length of our trip

7.3 Jing W.
Australia
December 27, 2015
Auckland
Staff friendliness
Ok. Lift doesn't go up to first level, which is inconvenient if you have large luggages.

6 Kanokwan P.
Thailand
January 31, 2016
The hotel room is compact
Location, Worth and clean
The hotel room is pretty compact with completed facility. The location is good as we can walk around the hotel to the town.

8 Sean G.
Australia
December 07, 2015
Convent location
Convenient location, comfortable at a reasonable price
I was happy with my choice second time to visit this hotel

4.3 Helen F.
New Zealand
November 26, 2015
Booked for 3 & got room for 2 so 1 slept on floor.
Not happy. Booked room for 3 no pull our bed do 1 slept on floor. Car park pathetic too small and they charged us $25 for it. Will never stay here again and would not recommend it either. Overpriced and definitely not 4star