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Recent customer comments

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Very good



based on 740 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.8
  • Location 8.2
  • Room Comfort/Standard 7.7
  • Service 7.7
  • Value for Money 7.8
  • Food/Dining 5.9

Brian B.
Philippines
May 29, 2016
Good location
Good facility in a good part of CBD Auckland. Safe for the family as we were able to walk for shopping at night time No dryer in the room for the washer, but the staff was able to dry our clothes. Overall a good place for families looking to be in downtown Auckland.

CHITOSE K.
Japan
May 27, 2016
Good location and staff but uncleaned
uncleaned floor and furniture.

Sherrylene G.
Philippines
May 24, 2016
Very good location
Clean room, convenient, very good location

williem K.
Indonesia
May 12, 2016
Room's heater are broken, disapointing breakfast.
We stayed for 2 night there. The heater in room are broken, we informed the staff on the first night but then they say their technician are not available at night, so we spend a cool night without heater the 1st night.. The next day we went out for whole day and when we came back to the room at night, we discover they didn't do anything about the heater. So the whole night we spend there were awful. in such a cold weather (especially at night!!!) As we pay extra money for breakfast, each morning they send to our room, 4pcs of bread and yoghurt. so not 4star's breakfast we imagine at all!

kerry N.
United Kingdom
May 11, 2016
Rubbish Cancellation Policy
After checking in on Thursday evening, I explained my meeting plans had changed and that I would no longer be staying Friday evening. Followed all procedures for cancellation with Agoda, and hotel said they not prepared to refund Friday night stay. Would not recommend for business or holiday travel. Crap Service.

Gregory S.
New Zealand
May 09, 2016
Generally good, good value, but need little more attention on cleanliness
Good value for what you get, modern, walking distance to shops etc, but needs a little more attention on cleanliness of things like handles, grubby hair dryer.

Valda G.
New Zealand
May 07, 2016
Great trip to Auckland
The oaks was good but when you book and pay $25 for a carpark you find that you have to double up and leave your keys with them in case they need to shift your car, that's not good. The bed was low and horribly hard. Not great at all. Surely they can have better beds. Otherwise fine

MAZIAH H.
Malaysia
April 25, 2016
Value for money
Located next to Auckland Police Station. Only 5-10 minutes to reach Queen Street. Close to Aotera Square. The staffs & facilities superb.

Zoey H.
Malaysia
April 25, 2016
Great location
Really like the location, good value as booked early

Zoey H.
Malaysia
April 25, 2016
Great location, decent price
Really like the central location, came with free parking, good enough amenities, decent price as booked early.