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Very good 7.4
Based on 632 reviews

Agoda Verified Reviews

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Very good

based on 632 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 5.9
  • Location 8.0
  • Room Comfort/Standard 7.4
  • Staff Performance 7.6
  • Value for Money 7.8
  • Food/Dining 6.0

Patricia C.
New Zealand
March 28, 2016
Unsatisfied booking services and disappointing accomodation
The room was too small and far too expensive,we slept badly due to a persistant humming in the room all night. Misleading laundry and parking facilities, when booking online. Not happy about paying prior to staying at Bianco off Queen. Not happy paying $25 for an underground car park which we needed a map for. The car park was very cramped and we had difficulty in actually finding a park designated to Bianco off Queen, but we had no choice. On the postitive side, the receptionist and maintenance personal were very friendly and helpful. The accommodation was within walking distance of the viaduct which was my main aim in booking Bianco off Queen.

JiaXin L.
March 27, 2016
spacious room, tidy, nice
satisfied with my stay there, but wifi is very slow.

Dominic R.
March 18, 2016

Zoe T.
March 15, 2016
Why are there no curtains?
Stayed here 3yrs ago, it was great. This time, not great. Very confused about the no-curtain on just one window situation - apparently this is for fire safety, but having stayed many places which were fire safe, this seems ridiculous. Luckily I didn't pay too much for my room, otherwise I would have complained more. The room was clean but very badly damaged, stains on carpets, paint coming off walls etc. Lack of air conditioning also very odd, there was just a tiny desk fan and on one afternoon the room was so hot (west facing) that I felt quite unwell. Shocking how far downhill this place has gone in only a few years.

Murray W.
New Zealand
March 11, 2016
Location, large room for 5 adults and a baby, price

Mark H.
New Zealand
February 29, 2016
bianco stay
room size location hot water
cant believe there is no air conditioning in the apartment. had to have all doors and windows open and plug in fans going to try and get cool, this ensured a sleepless night with all the noise from a party outside and general city noise.apartment very dusty and dark in the bathroom as only one light working. could go on but will leave it there.

Graeme K.
United Kingdom
February 27, 2016
Great Location and Great Staff
Staff Location Service
Very good indeed

Mary D.
New Zealand
February 27, 2016
Awful - truely awful
Fire alarms constantly beeping, staff arrived after our check in to fix issue- would have been better to tell us upon check in of issue - and basically would have been best if we were given a room without issues! Fix up staff x 1 and a manager sort arrived. Fix it dude went to work- manager sort just stood and oogled us - kinda creepy. Then had the nerve to accuse us of tampering with the alarms and tell us off! No air con and room was stifling hot. The small fans that were provided had very short leads and only acessable hot points in unhelpful places. Very noisy place through the night. Stingy hotel supplies for 4 people only one small pack issued. Rooms are well used and in a shabby state. Rusted appliances. Beds like slabs of concrete There are other places nearby that offer serviced apartment rooms for groups - we have used them and will again.... This place... most certainly not.

February 25, 2016
Not satisfied
Personnel, bed
Bad experience . Never again

Tarun G.
February 22, 2016
Location is ok
The facilities a bit old, but its ok.