arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (630)

Business travelers (61)

Couples (237)

Solo travelers (85)

Families with young children (82)

Families with older children (93)

Groups (72)

Very good
7.4
based on 630 reviews
Hotel Condition/Cleanliness
7.6
Facilities
5.9
Location
8.0
Room Comfort/Standard
7.4
Staff Performance
7.7
Value for Money
7.8
Food/Dining
6.0

6.7 Murray W.
New Zealand
March 11, 2016
Stay
Location, large room for 5 adults and a baby, price
Enjoyable

4 Mark H.
New Zealand
February 29, 2016
bianco stay
room size location hot water
cant believe there is no air conditioning in the apartment. had to have all doors and windows open and plug in fans going to try and get cool, this ensured a sleepless night with all the noise from a party outside and general city noise.apartment very dusty and dark in the bathroom as only one light working. could go on but will leave it there.

8.3 Graeme K.
United Kingdom
February 27, 2016
Great Location and Great Staff
Staff Location Service
Very good indeed

3.3 Mary D.
New Zealand
February 27, 2016
Awful - truely awful
Fire alarms constantly beeping, staff arrived after our check in to fix issue- would have been better to tell us upon check in of issue - and basically would have been best if we were given a room without issues! Fix up staff x 1 and a manager sort arrived. Fix it dude went to work- manager sort just stood and oogled us - kinda creepy. Then had the nerve to accuse us of tampering with the alarms and tell us off! No air con and room was stifling hot. The small fans that were provided had very short leads and only acessable hot points in unhelpful places. Very noisy place through the night. Stingy hotel supplies for 4 people only one small pack issued. Rooms are well used and in a shabby state. Rusted appliances. Beds like slabs of concrete There are other places nearby that offer serviced apartment rooms for groups - we have used them and will again.... This place... most certainly not.

4.3 LUCA L.
Australia
February 25, 2016
Not satisfied
Personnel, bed
Bad experience . Never again

6.8 Tarun G.
Thailand
February 22, 2016
Location is ok
The facilities a bit old, but its ok.

5 Robert H.
New Zealand
February 12, 2016
Bianco
Location
The room was meant to be non smoking but had a very stale smoke smell, Carpet looked like it needed a clean, Walls are needing a clean and touchup

6 Nadine R.
Australia
February 15, 2016
3 night stay
The apartment was quite uncomfortably warm with no air conditioner and there were quite a lot of mosquitos let into the room when leaving the balcony doors open. The staff were very helpful and friendly and the apartment was clean and tidy, but without air conditioning or more efficient fans the room was quite uncomfortable.

8.4 William H.
New Zealand
February 16, 2016
Great location near food and bars
Great hotel to stay at if you want be be near restaraunts and bars

7.3 Islah M.
New Zealand
February 04, 2016
Bianco off queen
The room was quite nice, staff were nice
Over all it was good; clean, tidy, nice staff etc. The car park was really small and awkward tho not a lot of room at all and is slightly further away than I expected but not a big deal. Over all would probably stay again if I needed some where in Auckland at short notice