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Excellent 8.3
Based on 106 reviews

Recent customer comments

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based on 106 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.5
  • Location 9.0
  • Room Comfort/Standard 8.6
  • Staff Performance 8.2
  • Value for Money 7.9
  • Food/Dining 7.2

7.7 Awang J.
January 09, 2016
This is the first hotel we stayed at on our 18day journey in New Zealand. If you hear Crowne Plaza you would think you will receive a great service. The staff was great. The room was clean and bed was comfortable. However, if you want to have a free wifi and a newspaper, you have to sign up into the hotel club group. Great if you are a business traveller or a frequent traveller that just want to stay in the hotels that are part of the group. We rent a car on our second day and was told by the receptionist that we can just validate our parking ticket at the reception prior to leaving the hotel. Nothing mentioned about paying for the carpark. So, when we checked out, we were told to pay $24 for the carpark as we had parked our car from 11pm to 9am next day. The funny thing is, the car park has a sign that said $6 for overnight parking and the hotel charged us 4x the price. So, we argued politely that this was not mentioned earlier when we asked the other receptionist. Fortunately, they waived us the $24 fee. I just don't understand why big hotels in New Zealand are charging for carpark and no complimentary wifi. Overall, this hotel is overrated for it stars and not really a good value for money.

9.7 Siu F.
Hong Kong
January 05, 2016
This is super good location!
Awesome hotel with great and nice staff
This is convenient and services is great! I love their pillow choice. Many restaurants near by ! Will choose again

8.7 Hong L.
January 02, 2016
Good location and value
City center, a lot of food nearby, clean room.

8 Li L.
January 01, 2016
The hotel's location is perfect.
The hotel's location is perfect. The room we booked is good for family with kid. Easy to get parking space.
The room is comfortable. However the clealiness need to be improved. Moreover, we added breakfast for two adults and they overcharged us the first day. Although they agree to refund me the overcharge, it still some mistake they should not takes. We also found that they charged us the mini-bar which we hadn't had at all.

7.7 Nur R.
December 05, 2015
more range for breakfast needed
breakfast could be better! more variety needed

9.3 Nur R.
December 05, 2015
clean and convenient
clean and convenient
aircon was too cold and wifi not free. overall its average.

8 saranya L.
March 28, 2015
good location
good location clean room good service

8 saranya L.
March 24, 2015
good location , good service, clean room

9.7 McGimpsey S.
New Zealand
February 09, 2015
Great place to Stay
Freiendly Staff, Great service, Great Location
very good stay, my sister and I were happy with our stay. Very good room, great location with easy access to the main centre of town. The front desk staff were very friendly and helpful. Our only complaint (small one) was when we asked to book the Super Shuttle service to take us back to the airport. unfortunately the concierge booked me a taxi which cost me $63 - when the shuttles only cost $35. This is a very small issue which did not affect my stay with your hotel.

8.7 Julia K.
December 24, 2014
Hotel with comfort
Comfortable bed, comfortable pillow and great Christmas Decoration
Excellent. Will come back