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Excellent 8.5
Based on 92 reviews

Recent customer comments

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based on 92 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.8
  • Location 9.2
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for Money 7.5
  • Food/Dining 8.2

Christine F.
United States
February 03, 2016
By the harbor
Location, Room, Bathroom
Great place to stay in Auckland. Especially enjoyed the fireworks while we were having dinner. Excellent breakfast buffet; kind, helpful staff.

Renel E.
January 08, 2016
A decent place
View. Wine. Bed.
It was average. The scenery is great...wifi is only complimentary at public area so you need to go down the lobby to connect,else u gotta pay inroom. Value for money,not much.

Helen R.
United States
December 22, 2015
Perfect location
Location. Staff helping with tour reservations. Large room.
Two night pre cruise stay. Took ferry to Waiheke Island. Easy walk to the cruise ship from the hotel.

Ben M.
New Zealand
September 21, 2015
Food , room quality, location

Seline H.
August 03, 2015
No gin. Huge pylon. No harbour.
Understanding customer service, cookies, toiletries
It was okay. Other than the huge pylon obstructing harbour view even though harbour view was requested, empty fun bottle in mini bar and sad reception because of construction. It was ok...

Tony K.
New Zealand
June 25, 2015
The staff, the location, the service
Fantastic stay. Exceeded all our expectations

Tony K.
New Zealand
June 04, 2015
Location. Comfort. View.
Room late for check in. Shower not working properly. House keeping wasn't done until after 4pm after we requested early clean and we had to call for it to be done!

david Z.
New Zealand
May 17, 2015
location privacy outlook
Just ok

robert C.
United States
March 18, 2015
Not worthy of the Hilton name.
View, View and checking out.
I travel to Auckland many times on business trips. This was my first stay at the Auckland Hilton. I booked a King room with a Harbour View. The room was completely out dated an worn down looking. The King bed was 2 single box spring and mattresses pushed together. The mattress was so worn out that when I sat on the edge of the bed it collapsed and I slid off on to the floor. ( I am 179cm tall and 65 kilo). The staff did their best to accommodate me and moved me to another room. It had a strucural column directly in front of the widow of the harbour view that blocked about 20% of the view. The bed in the new room did at least have a King mattress but the box springs were still 2 single pushed together. The mattress was just as bad as the last room. My wife and I spent the night fighting over the center of the bed because it was the only part that was not worn out. I would have checked out after the first night but there was a sports event in town and nothing else was available. I did however move a day early to another hotel when it came available.

Hong Kong
December 09, 2014
Nice view
Convenient location, very nice sea view, and good breakfast