arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.6
Based on 389 reviews

Recent customer comments

Filter by traveler type
Very good



based on 389 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.6
  • Location 9.1
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 6.8

Stephen T.
New Zealand
August 28, 2015
My stay
Location, view and price.
Great location, view from restaurant and price. Very noisey during the night. Found it a little hard to sleep.

Wong M.
Hong Kong
August 07, 2015
Good location to stay
Good Location, Good Staff, Good Cleanliness

Soler J.
France
June 02, 2015
Good hotel
Standar room are great, good location

Jade L.
New Zealand
May 03, 2015
Good location Rooms needed a bit of work
Location reception bar
Room heating didnt work and could hear consistant sound of running water. Only one extra blanket in twin room. Floor of room was uneven (boards running underneath carpet were raised from the rest of the floor). Busy street on Customs St, can be quite noisey. Beds and linens were fine. Reception and bar area was tidy. I think this hotel is currently undergoing work to be updated. Great location by waterfront and Britomart transport station.

Leanne G.
Australia
April 23, 2015
Auckland stay
location staff and views
All problems, tv, locks not working etc were attended to promptly and cheerfully by staff. Would be better if these problems didn't exist in the first place. A double bed should be just that, not two singles clipped together. I find this most uncomfortable. Location is good.

Belinda O.
New Zealand
April 17, 2015
Noisey, outdated, average.
Great location near harbor and near place for my meeting, friendly staff near transport
Arrived late on a Wednesday night, rooms were small outdated, very noisey on the street hard to get any sleep, lights from the road streamed through the window. Not the nicest accommodation for the mercure company which I stay with a lot, a bit disappointed. Staff were friendly tho.

brendan H.
Fiji
April 01, 2015
great location,closo to everything
lovely room ,great location,fantastic staff
great location close to viaduct,shops bars and restaurants ,nice friendly helpful staff ,room very nice

BEN R.
New Zealand
March 12, 2015
sub par accomodation
staff, location, and restuant view
i feel the hotel was overrated they are currently going through some kind of alterations the lifts did not work properly, our room was extremely dated and some of the panels were falling off of the wall in the first room we were put in and the second. the air conditioning did not work. we were not made aware of the breakfast pricing and were charged 58 dollars for 3 pieces of toast and some yogurt. i was just generally disappointed to be staying there for the first night of our honeymoon.

Alex C.
United Kingdom
February 26, 2015
A good hotel in cnetral Aukland
Good location, Spacious rooms, Friendly staff

Mohammed A.
Saudi Arabia
February 22, 2015
food was really bad.. couldn't even complete it
staff location
the price is very high..!