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Mercure Auckland Hotel

8 Customs Street, Auckland City Center, Auckland, New Zealand (Show on map)

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Hotel Area: Auckland City Center Number of Rooms: 189

Recent customer reviews

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Very Good

7.8

based on
224 reviews

Value for Money
7.8
Location
9.2
Staff Performance
7.4
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.8
Food/Dining
7.1
All reviews (224)
Alexander F. Couples United States of America, March 13, 2012
Excellent hotel

Excellent location. First class service.
9.7
upper floor rooms have the best views, particularly on the bay side. breakfast was great. they took good care of my refrigerated medicines over the time of several stays.
Hotel Feature Tip: Airport express bus stops one block from the hotel.
Heather M. Couples Australia, March 11, 2012
Perfect location in heart of Auckland

Large rooms courteous service
10
the mercure was more than we could have hoped for in as much as the location price service etc.. would book there again in the blink of an eye were upgraded to a suite
Sightseeing/Attractions Tip: Wonderful transit centre in heart of Auckland for public transport information
Rebecca B. Groups United Kingdom, March 09, 2012
small rooms a little old

friendly staff
6
Both the aircon and toilet did not work properly, the staff were quick to come to help though
Alexander F. Couples United States of America, March 09, 2012
Great hotel. location, service and ameneties.

In hotel laundry and WiFi, Great local restaurants.
9.3
We used the Airport bus with a stop only one-half block away.
Restaurant Tip: Superb Hanoi Cafe one block away.
Ammar A. Solo travelers Kuwait, March 07, 2012
Great location, decent room

Location, price
8.3
great location. this is my third stay. good value for money. rooms are basic with no wifi in the room.
Peter S. Couples United Kingdom, March 05, 2012
Good location

Helpful staff. Location. Public transport links.
8
Good view of harbour from room. Would have preferred breakfast include d in package
Jennifer A. Groups Singapore, March 02, 2012
centre of the heart and great service

easy accessibility
8
great locations and front line service provider at counter provided great customer service which should be praised. however based on the price for one room we are paying for we think if there is buffet breakfast included, that would be best value for both travellers and hotel.
Sightseeing/Attractions Tip: Walk to the port bay where marine museum is located at, will get to see a lot of restaurants selling fresh seafood with free wireless access. Great view for sunset, relaxing at the bay and having wonderful dinner over there. Most unforgetable view in Auckland
Christopher J. Solo travelers United Kingdom, February 27, 2012
Nice hotel, great location, but room quite small

Great location right in the city centre, close to the waterfront
10
overall i enjoyed my stay at the mercure. my room was on the upper floors and whilst it was a little small for my tastes it was clean, well serviced and had ok views from the windows. it's convenient location was the most important thing to me. i didn't try the in house restaurant, but overheard good comments about it from other guests who recommended me to try it.
Ai T. Solo travelers Japan, February 23, 2012
can't beat the location

location
7.3
possibly the best and the most convenient location for Auckland sightseeing. the building is a bit run-down and there was this awful noice of draft coming in the room all day/night. decent service staff but they should definitely have more receptionists for the busy hours.
Emma J. Business travelers New Zealand, February 21, 2012
Great Location

Great location, nice view
7
location wise you can't do much better than this. it's a bit tired but rooms sizes are ample and price is ok. parking is per night! most expensive we've found!

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