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Mercure Auckland Hotel, Auckland

Mercure Auckland Hotel, Auckland
Rating:

Number of rooms: 189

Location: City Center

Address: 8 Customs Street Po Box 1707 Auckland New Zealand, Auckland, New Zealand

Customer Reviews

Auckland Mercure - well located basic hotel Guest Rating: 7.3

douglas G.

United States

Solo Traveler

Date of Stay: 14 Oct 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 6/10
 Room Comfort/Standard: 6/10
 Food/Dining: 4/10

Excellent location right on the waterfront

Very overpriced breakfast

The Mercure certainly served my needs for an inexpensive decent hotel right on the Auckland waterfront and adjacent to the shopping along Queen street. The room was decent sized, and included a frige. The Bathroom was cramped and the toilet did not flush reliably the first day I was there. I complained and it was properly fixed. Other than that, no issues, and the place was an excellent value at the Agoda rate.

Good value for money Guest Rating: 9.3

neville H.

Australia

Couple

Date of Stay: 09 Oct 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 6/10

Valet parking. Good central location, easy to find. Helpful staff. Very clean and quiet room.

Could not fault this hotel.

Very clean and tidy room which appeared to be recently refurbished. Excellent view of the Sky Tower from room. Valet parking was very convenient as there is no parking in this inner city location. Very close to ferries and the shops and restaurants. Very quiet location and room given the large numbers of groups staying at the hotel.

Sightseeing/Attractions Tip : Worthwhile visiting Devonport village area and drop into the bakery for a great snack or meal.

Mercure Auckland Guest Rating: 8.3

dale M.

Australia

Couple

Date of Stay: 28 Aug 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

Beds, breakfast, location

Nothing really - all fine.

Location, Room etc all fine. Harbour view was quite nice. Staff very helpful and buffet breakfast was good if got in early - later a bit cold. View from the restaurant excellent and staff in restaurant very friendly. Beds were excellent and room adequate for two people. Facilities all good.

Nightlife Tip : Nightlife pretty quiet but good for our age over 60s. Restaurants around good.

priceworthy city hotel Guest Rating: 8.3

jan W.

Solo Traveler

Date of Stay: 12 Jul 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 6/10
 Food/Dining: 6/10

Location, value for money, service

Audience can be loud, limited entertainment offer in the Hotel (no Spa or massages)

The Mercure is located in walking distance to Queen Street, Sky tower and of course the water front which makes it a very convenient location to stay. This raises the problem of parking, though which the Mercure solves by offering a car valet service. The rooms are tidy and the bathrooms are ok. It seems like a lot of younger folk stays here so it can be a bit louder during the night. All in all the Mercure offers good value for money and is definitely worth a closer look.

Mercure hotel Auckland Guest Rating: 9.7

john B.

United Kingdom

Couple

Date of Stay: 14 Apr 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 8/10

Staff very helpfull,and allways pleased to see if there is anything you want Beds very comfortable,room very clean and tidy,tea and coffee facilities very welcome.

lobby area very stark

Located in central down town area close to all shops, ferrys, and bus terminals,staff extreamly helpfull with information and directions. The room was very clean , with a large very comfotable double bed, complimentry tea and coffee facilitys in the room. the bathroom had a good supply of hot water and plenty of towels.

a good choice Guest Rating: 8

anne S.

Belgium

Couple

Date of Stay: 17 Mar 2009

 Value for Money: 8/10
 Location: 8/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

the hotel is near the harbour, so it was easy to reach fro; our cruise ship. Really nice view from the restaurant all over the city

not enough people at tyhe reception. We have always to wait.

We liked much the surroundings of the hotel, near the shoppingcenters, near the harbour, just a walk away of the viewtower. The room is quiet, well furnished but a little bit older. All the staff of the hotel is friendly and allways try to help us. When you arrive in the morning, you can store the luggage safely until the room is available. In that time we made a first walk in the city. This is a good quality/price relation. We would recommend this hotel to all cruisers who do not want to expend too much money. Sorry for the mistakes in English, this is for us not the native language.

Restaurant Tip : Try the Wagamama only 5 minutes from the hotel: quality food for a small price

Well positioned value for money hotel Guest Rating: 9

charles K.

United Kingdom

Couple

Date of Stay: 14 Jan 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

Position on waterfront Helpful staff

Slightly soulless hotel

Excellently positioned on waterfront. Reasonable room - you need to pay extra for water view. Excellent reception staff. Somewhat soulless room, but reasonable size and not bad value for money. Restaurant quite good, but beware table d'hote where all 3 courses come on the same plate at the same time. Good breakfast, but the fruit is all canned.

EXCELLENT Guest Rating: 8

ian S.

United Kingdom

Couple

Date of Stay: 12 Jan 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 6/10

This hotels greatest feature is its location. Central to everything.

Rooms, could be so much better with just a little more attention to detail.

This hotel was awesome, as it has a great location. I would definately stay here again because of this and for the price it was well worth it. With a location like this you would expect to pay double. Brilliant for a city break, we stayed three nights, okay the rooms aren't the best i have ever stayed in but they are comfortable, and didn't spend long in it anyway.

dream turned into nightmare Guest Rating: 8

eddie S.

Philippines

Family with young children

Date of Stay: 04 Jan 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 2/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 8/10

at the heart of auckland city

parking was confusing

tha hotel itself is excellent but kaleem made it a nightmare for me. He did not contact agoda about my prepaid room. Which cost me by paying the room twice.

Sightseeing/Attractions Tip : You are absoutely near to all the shops and tourist attractions.

Best location in city center Guest Rating: 7.7

seishi T.

Japan

Business Traveler

Date of Stay: 23 Aug 2008

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 6/10
 Food/Dining: 6/10

Location

None

Excellent location for train station, bus terminal, main street and America's Cup Village. Room rate is reasonable and good hospitality of staffs.

Resonable hotel in city center Guest Rating: 7.7

seishi T.

Japan

Business Traveler

Date of Stay: 23 Aug 2008

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 6/10
 Food/Dining: 6/10

Good location Reasonable rate

None

It is not gorgeous, but good choice for business traveller. Location is good for both Queen street and America's Cup Village. Staffs are very friendly. It was comfortable stay for me.

Best choice in city center Guest Rating: 7.7

seishi T.

Japan

Business Traveler

Date of Stay: 23 Aug 2008

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 6/10
 Food/Dining: 6/10

Location Reasonable rate

None

Excellent location for business traveller. Queen street is only a couple of seconds by walk. Room rate agoda offered was really reasonable. Staffs were very friendly. Breakfast on the top floor, I could enjoy the view of Auckland harbour.

Auckland Stopover. Guest Rating: 8.7

kevin O.

Ireland

Couple

Date of Stay: 12 Apr 2008

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 6/10
Airbus connects to hotel from airport every few minutes.

Restaurant Tip : Vertigo restaurant on top floor has a wonderful view of the harbour.

Mercure Auckland Guest Rating: 8.7

kathleen M.

United States of America

Other

Date of Stay: 02 Apr 2008

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10
The proximity to the waterfront and transport center make this an excellent place for tourists who don't have much time in Auckland you don't need to spend a lot of time getting to and from comparably priced accomodations in the suburbs.

NZ experience with Novatel Guest Rating: 7.3

alan R.

Australia

Couple

Date of Stay: 17 Mar 2008

 Value for Money: 6/10
 Location: 8/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 6/10

Sightseeing/Attractions Tip : Central location equals minimum distance to major attractions eg. Harbour, Skyneedle, etc.

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