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Recent customer comments

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All reviews (383)

Business travelers (78)

Couples (163)

Solo travelers (73)

Families with young children (20)

Families with older children (13)

Groups (36)

Very good
based on 383 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

9.7 Andrew H.
October 31, 2015
Staff bed location
From start to Finnish we had an amazing time!!!

8 Shane M.
New Zealand
October 21, 2015
Location, location, location

9 Puey O.
October 11, 2015
A bargain for a 3 star hotel
Location is central, with choice restaurants and main transport station nearby
The staff were helpful. Even though the facilities looked older, rooms were big, bright and clean. My family had a comfortable stay. No free wifi except in the lobby.

7.3 Kat G.
New Zealand
October 06, 2015
Great location
Location & service,
Average room, bathroom dated, pillows were terrible! Parking really expensive but location to Queen St & Vector awesome. Service was good & staff friendly- fresh milk provided on request

7.7 Stephen T.
New Zealand
August 28, 2015
My stay
Location, view and price.
Great location, view from restaurant and price. Very noisey during the night. Found it a little hard to sleep.

6.3 Wong M.
Hong Kong
August 07, 2015
Good location to stay
Good Location, Good Staff, Good Cleanliness

7.7 Endro S.
September 05, 2015
Old Hotel
This Hotel is really good for location,but no car park ,must park at the public car park. And the room is old room .And the air con also the old type one,make a loud noise when u use it... overall i give rate 6.2 for this hotel

9 Soler J.
June 02, 2015
Good hotel
Standar room are great, good location

6.7 Jade L.
New Zealand
May 03, 2015
Good location Rooms needed a bit of work
Location reception bar
Room heating didnt work and could hear consistant sound of running water. Only one extra blanket in twin room. Floor of room was uneven (boards running underneath carpet were raised from the rest of the floor). Busy street on Customs St, can be quite noisey. Beds and linens were fine. Reception and bar area was tidy. I think this hotel is currently undergoing work to be updated. Great location by waterfront and Britomart transport station.

7 Leanne G.
April 23, 2015
Auckland stay
location staff and views
All problems, tv, locks not working etc were attended to promptly and cheerfully by staff. Would be better if these problems didn't exist in the first place. A double bed should be just that, not two singles clipped together. I find this most uncomfortable. Location is good.