arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good



based on 370 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.4
  • Location 9.2
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.6
  • Food/Dining 6.3

Donna S.
United States
July 09, 2016
better than expected but still lacking
The location was superb in being close to the Wharf and the airport shuttles. Walking to dining and activities was easy and transporting the luggage was phenomenal. The bathroom had cracked tiles, there was literally no room between the bed and the wall. We had to ask for bowls, glasses and utensils. They were very slow in delivering the materials. The maid service was requested early, when she finally showed after 3 pm, she didn't take the dirty dishes or empty trash. We had to go sit in the lobby while she worked. The lobby was very cold with no heater to be found. In the room although the heater on the wall was broken, at least they left a space heater in the room to use.

Sunadda R.
Thailand
July 08, 2016
A bit noisy
The location was convenient but there were bars and pub outside nereby. We could not sleep. Staff had helped us finding the new room other floor.

Joselle L.
Australia
June 30, 2016
Joselle L.
Convenient and Affordable

Kazuhisa S.
Japan
June 28, 2016
I stated 3 nights. The hotel needs some improvement.
The location was excellent, very close to railroad station, ferry and bus terminal. It was easy for guests to access to/from Airport. I stayed for 3 nights. But, sheets, dirty glasses & cups have never been changed. I do not know why. Hotel Restaurant and exercise room were closed.

Michelle G.
Philippines
June 22, 2016
The best value for money in the heart of Auckland
I have to say I had a pleasant stay at Grand Windsor. You couldn't ask for more for a hotel that is in the center of action in Auckland. Their staff were so helpful, esp. the Filipino front desk officer. It could be noisy at night and we could hear bands from the other streets. Good thing I was so tired and I was able to sleep soundly still. Overall, I would highly recommend it to my friends.

Irene G.
Australia
June 14, 2016
My second vsisit to this hotel
Couldn't possibly find a better location for the price of this hotel. All public transport is very close should you choose to bus or train around Auckland. But also shops, cafes, restaurants and the waterfront are all withing walking distance.

Irene G.
Australia
June 14, 2016
Location and friendliness
Couldn't possibly find a better location for the price of this hotel. All public transport is very close should you choose to bus or train around Auckland. But also shops, cafes, restaurants and the waterfront are all within walking distance.

chu W.
Malaysia
June 09, 2016
Couldn't cancel booking, No refund!
Disappointing experience

Tonny L.
Malaysia
June 09, 2016
The location of the hotel is pretty good, just in the centre of the city centre.
It is close to the shopping mall and supermarket.

Robyn M.
New Zealand
June 08, 2016
Our stay
Even though we payed a deal for our room, the normal full price that we would of had to have payed was most definitely not worth the amount.