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Recent customer comments

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Excellent



based on 821 reviews
  • Cleanliness 8.5
  • Facilities 8.3
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for money 8.2
  • Food/Dining 7.5
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Sabrina R.
Malaysia
May 12, 2015
Regretting for staying at this hotel
1) no water bottles provided at all. 2) Insincere staff at concierge as we have paid the whole day parking fee but he was not key in into system but took our money. 3) Noisiness from the wall.
Will not stay here anymore

rudy J.
Malaysia
May 11, 2015
A dated hotel but worth staying
Location, nice Straits Restaurant and a good car park
Generally good. Housekeeping needs some improvement and furniture pretty dated.

Dr C.
Thailand
May 07, 2015
Excellent!
Room upgrade, staff, location
Excellent!

Judith S.
Australia
May 01, 2015
Enjoyable
The rooms were large, comfortable and well appointed. The staff were all very friendly and helpful. The food we had was delicious.
We stayed for 3 nights and enjoyed it very much. The only small negative was that our room was not serviced until late in the afternoon, on one occasion it was after 4.00pm. Having said that, we would be happy to stay there again and will do so on our next trip.

chin Y.
Singapore
April 29, 2015
WALKING DISTANCE TO CITY, NICE RESTAURANT NEARBY.
GOOD LOCATION, FRIENDLY STAFF AND CLEAN ROOM.

NICOLETA I.
Romania
April 20, 2015
Great hotel
Location, size of the room, staff very helpful

chee S.
Malaysia
April 20, 2015
Great room, good location
great room, good location, nice staff
The hotel is 3-5 minutes walk to the city centre and the room quality is good. The staff is quite helpful to provide us the direction to the place we would like to visit during the weekend.

Ahmad R.
Italy
April 18, 2015
Bad experience
location
Over all bad

Grant W.
New Zealand
April 07, 2015
Over-rated
The location was good
I was expecting a 5-star experience due to Agoda rating it as a 4.5 star hotel (which brings it up in the 5 star search results!) but the hotel apparently only rates itself as a 4 star hotel!! (and it struggled to even live up to that). The price was good though ($135 per night for a 3 night special) however we were suckered into paying an extra $90 per night to upgrade to their Rendevous Club. This was appealing to us initially as our 5th floor twin room felt closed in (although spacious) and we liked the idea of a king bed on the 12th floor and with breakfast and parking included - it seems justified. The breakfast buffet was definitely not worth it (I can't believe they charge $35 normally!). It was average at best and a feeding frenzy as the dining room was full - not relaxing at all. The light breakfast in the Rendevous Club was much more relaxing although still the same fatty bacon and scrambled eggs and not worth the price. Drinks and canapés at 5-7pm was a nice touch but still I was still struggling to find value in the extra $90 per night as I don't drink alcohol. The decor was definitely dated but clean and tidy. Reception on our TV was a bit scratchy but the bed was comfy but the aircon droned noisily the whole time (as did the traffic on the motorway). The atrium is impressive as was the view from the Club but our room was overlooking Vincent St and the view was unappealing. I would not stay there again.

Mark P.
New Zealand
April 04, 2015
Wonderful
Food, staff, location
It was really nice. Great buffet breakfast.