arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type

based on 811 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 7.5

Grant W.
New Zealand
April 07, 2015
The location was good
I was expecting a 5-star experience due to Agoda rating it as a 4.5 star hotel (which brings it up in the 5 star search results!) but the hotel apparently only rates itself as a 4 star hotel!! (and it struggled to even live up to that). The price was good though ($135 per night for a 3 night special) however we were suckered into paying an extra $90 per night to upgrade to their Rendevous Club. This was appealing to us initially as our 5th floor twin room felt closed in (although spacious) and we liked the idea of a king bed on the 12th floor and with breakfast and parking included - it seems justified. The breakfast buffet was definitely not worth it (I can't believe they charge $35 normally!). It was average at best and a feeding frenzy as the dining room was full - not relaxing at all. The light breakfast in the Rendevous Club was much more relaxing although still the same fatty bacon and scrambled eggs and not worth the price. Drinks and canapés at 5-7pm was a nice touch but still I was still struggling to find value in the extra $90 per night as I don't drink alcohol. The decor was definitely dated but clean and tidy. Reception on our TV was a bit scratchy but the bed was comfy but the aircon droned noisily the whole time (as did the traffic on the motorway). The atrium is impressive as was the view from the Club but our room was overlooking Vincent St and the view was unappealing. I would not stay there again.

Mark P.
New Zealand
April 04, 2015
Food, staff, location
It was really nice. Great buffet breakfast.

King L.
March 30, 2015
frendly and helpful staff
staff, location, free wifi
Staff are very helpful and friendly(from staff at reception (one to name is Yoanna), concierge, room service, and club lounge)Happy to come again.

Khaled N.
March 26, 2015
Location, comfort, convinience
Excellent stay, staffs were outstanding. Central location.

Cascie K.
March 24, 2015
Fantastic service
The staff were outstanding, surprise bubbly in our room for honeymoon

Daniel S.
March 09, 2015
food location staff
very good

Paul S.
United Kingdom
March 06, 2015
good choice
rooms and facilities
Good choice of hotel if you are happy to be away from the waterfront. Rooms are very spacious and beds comfortable and handy for shops, bars in town or on K Road

Ron L.
United Kingdom
March 06, 2015
Great Hotel in Auckland
Rendezvous Club, Staff, beds
Had a great two night stay at the end of a touring holiday of New Zealand. Perfect end, relaxing place to stay, quiet comfy rooms with very comfortable beds. Pool and sauna to relax in and the view from the Rendezvous Lounge was perfect for an evening drink

Chantelle H.
New Zealand
March 06, 2015
Pool, food bar

ke K.
South Korea
February 20, 2015
Good to stay like home
food staff comfortable of room
As good as home