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Recent customer comments

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based on 811 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 8.6
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 7.5

Glorie H.
January 01, 2015
Location and friendly staff

Toan N.
December 30, 2014
Great location, nice room, fantastic staff
Great location, nice room, fantastic staff
It was a great experience while staying in this hotel. Very clean, cozy, helpful staff and nice pool also.

Brad T.
United States
December 29, 2014
Well Done!
Great rooms, great service, great night!
Rooms are intelligently laid out. I love the chaise couch/television/desk area. The bathrooms are even better. They have both a full sized whirlpool tub, and a separate shower. Never heard a peep from anyone outside our room. For comfort I don't know how you could improve on these rooms. This was our first trip to Auckland and so we were a little more high maintenance than usual. The staff was more than up to the challenge- arranging cheap airport shuttle service, and directing us to some great sights for our excursion. The only downfall to this hotel, I felt, was the weight room. The cardio equipment was fine, but the resistance equipment was older and more feeble than my grandmother. My kids are older, and so weren't interested in the pool anyway, but it's a small shallow rectangle in a narrow box. With the rest of the hotel being so nice, it was a surprise.

Lynne S.
New Zealand
December 21, 2014
Centrally located and easy to find but very quiet
Helpful, polite staff, comfortable room, central location.
We stayed overnight while we went to a concert at the town hall. It was incredibly conveniently located, which was great as it was pooring with rain, and we were able to make use of thier escape tunnel and kept dry. The staff were incredibly helpful and polite, making sure we had all we needed. The room was spacious and the bathroom very luxurious. Thank you.

Stephen B.
United Kingdom
December 20, 2014
A very good hotel
Room standard, amenities, location
A good quality hotel, within walking range of the CBD, sky tower and harbour.

Leong L.
December 19, 2014
Big room, clean and helpful staff
The location wasn't the best but the staff are helpful

Leong L.
December 19, 2014
Big room
The room is spacious, helpful staff and good location
Would be good if the room has a working desk.

Carla M.
December 17, 2014
Best Hotel
Friendliness of staff Position of Hotel Value for money
One of the best Hotels we have ever stayed at. All of the reception staff were so helpful.The housekeeping staff could'nt do enough for you and the overall hotel was simply brilliant.

December 14, 2014
unqualified service
1. lack provided supplement

Eric S.
United States
December 05, 2014
Club benefits a plus
Evening club lounge drinks, food. Location. Breakfast buffet.
Very enjoyable.