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Recent customer comments

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based on 383 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.7
  • Location 9.0
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.5

9.3 CHIU Y.
Hong Kong
December 28, 2013
centrally located, friendly staff
location is good, centrally located. Very close to sky city and queen street. easy access by public transport.
I stayed at Rydges Auckland for five nights. Room was clean and large. Interior was new. Very fast check in and out. I went to sku city, Queen Street and Ferry Terminal easily on foot everyday.

9.3 Caroline B.
December 27, 2013
comfortable, stylish and clean

8 tung M.
December 21, 2013
Close to sky city
Good location

8.7 PEARL G.
United States
December 17, 2013
Easy walk to the viaduct/harbour, not far from Queen Street, helpful concierge
Just what I needed - close to the viaduct/harbour and the shopping.

5.3 Nikola S.
December 14, 2013
Disappointing and not up to standard
Location & room size
The room was not cleaned on a daily basis until I called and asked, towels weren't laundered and soaps/toothbrushes not provided. Further, the walls are quite thin, therefore, the stay was noisy. Further, this was a business trip, so the fact that the curtains would not close properly meant that too much light from the city entered the room at night.

8.3 Mohammed S.
New Zealand
December 12, 2013
A pleasant stay at the Rydges Auckland City.
Excellent concierge and pleasantly welcomed!
The room we stayed in was small but well equiped with lots of power points and they were well positioned. Overall a nice stay.

8.3 Luba S.
December 09, 2013
location, free wifi, walking distance to good pubs
It exceeded our expectations especially for the price we paid.

6.3 Zhafran A.
November 20, 2013
Hotel with central location near to Skycity
central location, clean room, comfy bed
Good although hotel is quite expensive. Anyways, this is compensated by the central location of the hotel giving easy access to major attractions in the city.

5 Amanda B.
New Zealand
November 19, 2013
Very nice but not what we asked for
We on top floor Central to shops and night life
Comfortable bed but that's bout it there was no spa bath like we asked for no pool when we booked on line it didn't tell me that I had to change currency to New Zealand and then get another change for it not to happy

7 Kerry M.
October 25, 2013
Bad & elements of good
Location, writing because, I am forced to here
Ineptitude: Checked in late after a flight delay [2am] and as I had made 2 separate agoda bookings due to extensions of my travel, I specified on check-in to stay in the room for 2 nights and not the original one. I was told this was fine. However at 10am the next day I was awoken to the phone ringing and had concierge knocking on my door telling me that my check-in time had passed. Given that I did not have meetings until the afternoon and had not gotten to sleep until around 5am - I was annoyed to say that the least that the check-in staff member had not done as requested and promised to ensure that I had a seamless stay. In the end I did not end up getting a solid nights sleep whilst at this property. Gave inaccurate advice: Taxi service - when I called down in the evening to say that I needed a taxi at 8am - the staff member said I did not need to order a taxi as there would not be a wait in the morning. WRONG - I had to wait, a taxi had to be called twice and I made my check-in for my flight by literally 60 seconds because of the delay [and only thanks to the helpful taxi driver]. There are plenty of other hotels in Auckland - I wouldn't choose to stay here again if I had other options.