Credit card surcharge: Please note that a surcharge of 1.5% will apply to all payments made by credit cards. This surcharge will not be itemized on your bank statement, but will be included in the transaction total.
Fraudulent or inappropriate activity: SKYCITY reserves the right to cancel or modify a booking where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the booking contains, or has resulted from a mistake or error.
Accuracy of information: SKYCITY makes its best efforts to ensure that the information available is accurate. However, SKYCITY cannot and does not guarantee that all information shown are up to date. SKYCITY does not accept liability for any errors or omissions for the content displayed and reserves the right to change information published on the website at any time.
No liability: SKYCITY does not accept liability for any indirect or consequential loss arising out of the use of or connected with this website or for any products or services purchased from this website.
Please be informed that the hotel has a no party policy. A valid credit card (NOT debit card) is required upon arrival. An imprint of guest's credit card will be taken and the final bill will be settled on check out. Guests paying by debit card will need to present a valid credit card on arrival. NZ$200 Cash Bond will be required upon check-in if paying Cash / EFTPOS/Visa Debit. Please note that guests may be asked for photo ID at time of check in.
Please take note of the following hotel policies:
Check-in restriction: Standard check-in time is 3:00pm, However, an earlier check-in time may (subject to availability) be requested, please notify the hotel directly in advance. An hourly fee, will apply for early check-ins from 12:00 midday.
Check-out restriction: Standard check-out time is 11:00am, However, an earlier check-out time may (subject to availability) be requested, please notify the hotel directly in advance. An hourly fee, will apply for late check-outs until 4.00pm. A fee equivalent to one night's accommodation will apply for late check-outs from 4.00pm.
Age restriction: Individuals under 18 years of age must be accompanied by an adult when staying in this hotel. Valid photo identification may be requested on arrival. If sufficient identification cannot be presented, SKYCITY reserves the right to refuse to honor the booking.
Guarantees: Guests will be required to present a valid credit card on arrival to cover the cost of the booking and/or any incidentals during the stay. Guests who are unable to provide a valid credit card will be required to make full payment of the cost of the booking together with a NZD$200 cash bond on arrival.
No pets: Pets are not allowed to stay at SKYCITY unless by prior arrangement with SKYCITY under special circumstances.
No smoking is allowed in rooms and a cleaning fee will apply should you and/or your guest(s) nonetheless smoke in a room at the rate of:
(a) NZD$475 for a Luxury Room, NZD$775 for a Suite and NZD$1,300 for a Grand Suite when staying at the SKYCITY Grand; or
(b) NZD$250 per room when staying at the SKYCITY Hotel.
You will also be responsible for all costs, damage and liabilities arising as a result of smoking and/or any smoke detectors being activated by you, including a fine of NZD$500 for tampering with the smoke detectors in any way. Should you wish to smoke during your stay please utilise the relevant outside smoking areas.
Children and extra beds:- Guests over 12 years old are considered as adults.
- Extra beds are dependent on the room you choose, please check the individual room policy for more details.