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Recent customer comments

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based on 587 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.3
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 8.0

Shi G.
January 19, 2015
1-night stay City View room at Skycity Grand
Location, view, casino
I went to Auckland from Sydney with my girlfriend, and just simply picked one in the Aucland CBD while we drove from Rotorua to Auckland. In the first place we thought it was the Casino tower, but obviously we were wrong bacause that one is a lot more expensive. We booked the city view room but obviously it was not city view, as the the only window is facing BDO building and another huge hotel budiling which we can mutually see what we are doing in each hotel building if the curtain is open. I normally don't dare to prefer a room near the elevator lobby, but the front desk doesn't give a choice. Anyway we just want a comfortable night stay and a good sleep before returning to work. Never mind, the room is clean, normal as a 5-star hotel for a comfortable stay and sleep. but the galss rack store the coffee machine has a lot of dirt honestly, which I believe the cleaner hasn't wiped that area for a long period of time. The bathroom is okay, large and clean, nicely modern build, no bathtab but I love it because I never use one in a hotel. Parking is not for free and hotel charge $20 or $40 per entry + exit which is pretty horrible. But as the location is in CBD lots of restaurants and shopping place so I think it's quite normal. In sum, I consider the overall value is good, and worth it, and I will stay there again on my next visit, I consider a good comfortabe night stay and rest worth the money they charge.

Tara K.
United Kingdom
January 16, 2015
Central location with pleasant rooms
Location, Restaurants, Comfort
We had a 2 night stay at SkyCity Grand and had a very pleasant stay. Its location is great for city access, Quay access, Nightlife, Shopping. We parked in the SkyCity Carpark which is usually $40 a day but if you keep your car in for longer and don't use you can swap for $20 card to leave which makes it more reasonable. Restaurants were very good.

Nehal K.
United States
January 12, 2015

henry W.
January 12, 2015
Location, great food, clean

Nazim H.
United States
January 12, 2015
hotel should know how to accommodate guest needs
Location and cleanliness
Just ok

Elayne L.
January 09, 2015
Great for visitors
Wifi worked fast, location, staff
Well located hotel, with accommodating and very pleasant staff. Room was quiet and mattress was hard, a plus. We enjoyed our stay and would recommend this hotel to other tourists.

Daniel K.
New Zealand
January 08, 2015
Pleasant stay
Cleanliness of the room, Polite and helpful staff, Location
Very lavish and spacious room. We got the most basic room and it was still quite nice. Though a larger bath would have been even better. Oh and we didn't seem to have toothbrushes/toothpaste provided in our room. I'm guessing that was a one-off oversight as opposed to norm. The location is excellent. We walk out and just around the corner there's the Skyscreamer, something we'd been hoping to do. Also the sky tower is right on your doorstep for a luxurious lunch/dinner experience.

Radina J.
January 06, 2015
Location, staff helpfulness and comfort
Everything was absolutly amazing, awesome, brilliant, exceptional, outstanding and unforgettable

Jeeratida N.
January 05, 2015
Excellent location
Excellent location ,Friendly staff, Amazing view

Jumana S.
January 04, 2015
loved our stay great service highly recommended
service food room
Great stay overall would come back