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Recent customer comments

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based on 589 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.3
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 8.0

Chua S.
March 30, 2016
Spacious room in Prime location
Conveniently located in Auckland city, nearby Queens Street. Bus stop just outside the hotel, which offers easy access to other areas in Auckland. Many restaurants and cafes in the vicinity. Good and helpful concerige. Front desk personnel helpful too. Only issue is the renovation noise that affects good sleep in the early morning.

March 09, 2016
Nice hotel
Good service, convenient location

Meng C.
March 06, 2016
Great location, next to Casino, nice restaurant nearby
Great location, everything within walking distances. Many nice restaurants nearby. Having trouble finding parking though, apparently skycity hotel across the road is cheaper?!

Suzanne H.
United Kingdom
February 18, 2016
Amazing hotel
Awesome will be back next year!!

Amy M.
New Zealand
February 01, 2016
Room stunk of smoke
Our room was awful as it absolutely stunk of smoke !

Patrick W.
New Zealand
January 30, 2016
Good location, staff were helpful. Lots of restaurants and eating places around the hotel. Great stay! Will go back again!

Wendy S.
January 13, 2016
Lovely birthday getaway
staff, cleanliness, proximity
We had lovely time at the Skycity Grand Hotel and I was really glad to have chosen it for our short time in Auckland (2 nights). We travelled from Australia for a wedding up north and were checking out Auckland as a bit of a stopover. As it was my boyfriend's birthday, I wanted to stay somewhere nice - and was pleasantly surprised when they delivered a couple of drinks to our room during the day (for us to receive when we returned, complimentary!). Such a nice and unexpected gesture - I think it really topped off our stay there. Staff were very friendly! We had the Premium Luxury Harbour View King Room - which was fairly standard size, nice linen, bath (big enough for one) and lovely views of the harbour. The position in town is great - as it was only a short walk to the marina (where all the restaurants are) - which is where we spent a lot of our time. I would recommend it to others visiting Auckland.

Phillip A.
January 06, 2016
Great rooms
The room, size and finishings
Great stay. Large room with a super comfy bed. Would definitely stay here again.

pramod S.
January 06, 2016
Ok hotel
Location is ok . Casino is in hotel . Most things within walking distance
Stay was ok . Breakfast needs to be better . Suites are also ok. Extra bed was shaking

January 05, 2016
Great location, value for money
location, comfort, great service
Stayed overnight at a harbour view luxury room. Room 2002. Was pleasantly surprised to find the Sky Tower directly outside our window. Our stay, unfortunately, was marred by nonstop rain, so most of the time, the harbour was not in clear sight and the tower was enveloped in fog. The room had complete amenities and housekeeping was fast in supplying me with my requests for extra toiletries. The front desk agent was very accommodating in pre-registering me, even at 730am, so I wasted no time when I just had to pickup my room key at 2pm. The hotel was just across Sky City and Sky Tower and highly accessible to most of the sights in Auckland CBD. Concierge kept my luggage while I was on tour of the city, and Hobbiton and Waitomo the ff day. They even helped me book a discount cab back to my airport hotel. Will definitely recommend this hotel to my friends!