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Recent customer comments

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Excellent



based on 1092 reviews
  • Cleanliness 8.8
  • Facilities 8.1
  • Location 9.3
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for money 8.1
  • Food/Dining 7.7

XIN L.
Australia
March 20, 2014
Best Location with reasonable price
Best Location, reasonable price, have Casino
you have everything you need in this hotel, it is close to everything as well. Right next to the Sky Tower, which most people will come and see it. Also Casino is located in this hotel as well. So, if you are coming for business or holiday, this will be the hotel you should stay.

Diane L.
New Zealand
March 18, 2014
Sightseeing
Orbit restaurant, location, friendly staff
I had a friend visiting from WA who had never been to Auckland before. As a special treat I booked us into Sky City. The room was lovely but sadly we did have problems. Firstly the bed side lights wouldn't work, a staff member did manage to get them working but they were very weak with one getting fainter and fainter. There was no way you could read by either light. Also a bathroom light needed a new bulb. My bed was very lopsided, but if I slept to one one side was fine. However in the morning I discovered that 2 of the bed legs were just lying under the bed, not attached to the base and there were 2 hunks of wood there, supposedly propping up the bed. Not what I expected from Sky City and thankfully my bed not my friends!! I have photos and will attach. But the staff were friendly, especially our Russian waiter in the Orbit Restaurant. My brother and daughter joined us there for a delightful meal and the service was excellent.

Amy C.
New Zealand
March 11, 2014
Good service
Location location location

Mary G.
United Kingdom
March 02, 2014
Good location for the Ferry to South Island.
Location near to city harbour. Fast check in. Comfy bed.
A very small room but ok for the one night stop over en route to South Island. Parking was an additional 25 dollars which is not clear when you make the booking. The room was also very overlooked.

Philippa F.
United Kingdom
March 01, 2014
Ok - but much prefer the SkyCity Grand
Location
Would have stayed at the SkyCity Grand but was fully booked. Considering the price difference, would always go for the Grand rather than City. An OK stay but won't be returning in a hurry.

Brian P.
Australia
February 24, 2014
Good Clean hotel
convenient,clean and quiet rooms
My wife and I stayed at Sky city for 5 night.The lobby was buzzing when we arrived but our check in was quite efficient.We stayed in a harbour view room.The room was very spacious,clean quiet and recently refurbished.The shower was one the best we have had for a while.The down sides if any was you didn't get a bath ,not that it bothers me but my wife always enjoys a bath.The other thing was we payed extra for a harbour view room but you would need a telescope to see any possible view of the harbour.All in all a comfortable and enjoyable stay and we will be back, but definitely do not pay any extra for a harbour view room.

Surya I.
Indonesia
February 21, 2014
Nice hotel centrally
Nice room, central located, simbol the city
The room looks good and comfort, design modern, komputer and internet access, have casino and some attractions but parking must pay every going inside

Zarina F.
South Africa
February 15, 2014
Pleasant rooms but construction spoilt things
Location, parking, neat
Satisfactory but construction carrying on outside made things unpleasant

Raymond C.
United States
February 14, 2014
Nice stay at SkyCity Casino
Super friendly/helpful staff, hotel was in the heart of the city, casino!
Had a pleasant stay at SkyCity Hotel but there was a lot of construction going on when we stayed so the front of the hotel was a mess. We parked in the wrong lot and had to carry our luggage around the block to the front entrance...didn't know that we could do this within the garage...would have saved us some time and hassle. We did get complimentary parking which was nice. The room was spacious and beautiful. Didnt like that we looked out our window on the 4th floor and just saw the other rooms across the courtyard. We forgot my son's teddy bear when we checked our and came back a few hours layer and they had found it and returned it to him in the lobby. He was so happy which in return made us so happy.

John T.
New Zealand
February 13, 2014
Bit disapointing room wasnt what we thought .
Central to shops,shopping, Casino
Was handy.Didnt think room was great for the money,There was notting about check out time,Went for breakfast at 1015 told breakfast was finish,felt we weren't told enough information,notthing in the book in our room told us of any times for check out or breakfast.Feel the rooms are a bit dated.