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Recent customer comments

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based on 1087 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.1
  • Location 9.3
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

Cedric M.
January 29, 2014
Cosy stay in the heart of Auckland
skytower, internet, location
We had a nice stay in the Skycity hotel. It is located just at the sky tower so you should buy a ticket and go admire the beautiful view from there. The hotel is busy as there are convention centers, bars and casinos in the same building. However rooms are quiet. Fast internet is provided. I would not rate it 5 star though, but it was a very decent stay

bryan P.
New Zealand
January 26, 2014
great room. great bed. great staff
central to city restaurants. great when playing at casino.staff excellent
an excellent experience. shops restaurants close by. sightseeing not too far away

Mary T.
United States
January 26, 2014
we got bed bugs
We are still traveling, so cannot call. We had bed bugs in our room. Very seriously bad experience. The hotel offered us one night stay free, we rebooted for four nights.

John B.
United Kingdom
January 24, 2014
completely satisfied and very enjoyable
Location, Entertainment, Parking
A very enjoyable stay and we are looking forward to our next stay.

Greer W.
United States
January 23, 2014
The hotel is centrally-located, with easy walking access to the harbor, dining, shops.
I would never have stayed at this hotel if I hadn't got a very cheap price from a third-party source on the Internet. The interior was nothing special, in fact, the room (esp. the bath) showed serious signs of wear and the layout was not the best. This is billed as a "luxury" hotel. The staff were mostly friendly but not entirely helpful. We were very glad we switched to the Grand after two nights' stay here. It was also rather poor planning on the city's part to turn the street out front into a major construction zone at the height of tourist season.

David K.
United Kingdom
January 18, 2014
High quality hotel
Location, Room, Staff
A very pleasant overnight stay in an excellent room, well fitted and comfortable. Staff were attentive and helpful. Good central location.

rodney C.
January 18, 2014
relaxing and cofortable
position food and service
my wife was not feeling well and staff made sure our room was available in half an hour

Liliane C.
January 15, 2014
short but very pleasant, near the Viaduct area
situation, spacious rooms, near the bus stopping
very good and enjoyable, the fact to be very near the Viaduct area was good, and as we arrived from Northland by bus, the proximity of the hotel and bus station is helpful. I would like to stay again when I travel back to Auckland

Dragan G.
January 11, 2014
very good
central location, great breakfast, dining

Surya I.
January 11, 2014
Nice hotel with big bed at centrally location
have casino, centrally located, big bed
The room quiet big with big bed (double queen bed) and hotel location at Auckland CBD beside Sky Tower City. The Hotel have the casinos and nice restaurant, we can shopping and find some food around the hotel by walk. But this hotel parking quiet expensive 20$ for 1 time entry for guests hotel. But everything okay, the hotel good located we can go to the sky city tower in front of the hotel and many things around the hotel by walk.