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Recent customer comments

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Excellent



based on 1082 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.2
  • Location 9.3
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

7 John B.
United Kingdom
January 24, 2014
completely satisfied and very enjoyable
Location, Entertainment, Parking
A very enjoyable stay and we are looking forward to our next stay.

7 Greer W.
United States
January 23, 2014
Underwhelmed
The hotel is centrally-located, with easy walking access to the harbor, dining, shops.
I would never have stayed at this hotel if I hadn't got a very cheap price from a third-party source on the Internet. The interior was nothing special, in fact, the room (esp. the bath) showed serious signs of wear and the layout was not the best. This is billed as a "luxury" hotel. The staff were mostly friendly but not entirely helpful. We were very glad we switched to the Grand after two nights' stay here. It was also rather poor planning on the city's part to turn the street out front into a major construction zone at the height of tourist season.

9.7 David K.
United Kingdom
January 18, 2014
High quality hotel
Location, Room, Staff
A very pleasant overnight stay in an excellent room, well fitted and comfortable. Staff were attentive and helpful. Good central location.

9.3 rodney C.
Australia
January 18, 2014
relaxing and cofortable
position food and service
my wife was not feeling well and staff made sure our room was available in half an hour

8.3 Liliane C.
France
January 15, 2014
short but very pleasant, near the Viaduct area
situation, spacious rooms, near the bus stopping
very good and enjoyable, the fact to be very near the Viaduct area was good, and as we arrived from Northland by bus, the proximity of the hotel and bus station is helpful. I would like to stay again when I travel back to Auckland

9.7 Dragan G.
Germany
January 11, 2014
very good
central location, great breakfast, dining

8.7 Surya I.
Indonesia
January 11, 2014
Nice hotel with big bed at centrally location
have casino, centrally located, big bed
The room quiet big with big bed (double queen bed) and hotel location at Auckland CBD beside Sky Tower City. The Hotel have the casinos and nice restaurant, we can shopping and find some food around the hotel by walk. But this hotel parking quiet expensive 20$ for 1 time entry for guests hotel. But everything okay, the hotel good located we can go to the sky city tower in front of the hotel and many things around the hotel by walk.

8 Mark M.
Australia
January 11, 2014
enjoyable
central, good food, close to shops
we enjoyed our stay staff are very profesonal room was very comfortable

8 Siu L.
Hong Kong
January 10, 2014
Booked on the same day but able to get hotel room
very fast internet, friendly staff, next to isite
unfortunately we booked on the same day and did not manage to get early check in. but it is at a really accessible place. casino in the same building as well!

8.7 Aprizal I.
Indonesia
January 09, 2014
Quiet Impressive Stay
Centrally located, Nice Room, Nice lobby
It was an excellent stay. Free unlimited Wi-Fi was available. Excellent room, big hallway, nice lobby, located in the downtown.