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Excellent 8.6
Based on 99 reviews

Recent customer comments

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based on 99 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.6
  • Location 8.8
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.1
  • Food/Dining 7.2

June 01, 2015
Ms Sally Leng
Clean, staffs are friendly & attentive, gym and swimming pool
very good & Happy, will definitely stay again when I am in Auckland

Mohamad O.
Saudi Arabia
May 28, 2015
The best hotel ever
Sea view. Clean. Friendly staff
The best hotel in area with great look to the sea

Qunwei Y.
United States
April 05, 2015
Good Hotel yet almost 5 Stars
Room Comfort, Amnesties, Staff Friendless
We arrived at 8am so did not have a room yet, my wife went to their spa/ changing area for a quick wash. Yet, no locker key was given, so she didnt know where to put her belongings and decided to leave. We requested for high floor and arranged to 6/f (Top) which was pretty good. But too bad, no harbour view room (well we didn't book). I believed our Room was the handicapped room cos our bathroom was really big, and indeed it was the same size of the room. Yet, because of the handicapped shower (no door, only curtain), after the two of us showered, the whole toilet was wet......really really slippery. I deeply think there should be more floor mattress or sth to help us. The hardwares can only make Sofitel a 4.5 star, pool, sauna, steam room, all are too tiny. Yet, they have it all.

Wai C.
Hong Kong
March 29, 2015
Very nice hotel
Jus love it

Anna L.
New Zealand
January 30, 2015
Great stay
Good service, beautiful location, nice room

Sheryl N.
United States
January 26, 2015
great coming back
location, price and service
It was good. Will use this hotel again if prices stay the same.

Robert S.
United States
January 24, 2015
Room size/layout; food; service
Very pleasant. Easy walk to harbor area and many new restaurants/shops, Maritime Museum.

Clara L.
December 15, 2014
Luxury for everyone
Decor, staff and location
I was very warmly welcomed and had every query efficiently attended to. The room was amazing even though it was slightly strange that you could look into someone else's apartment, that was easily solved by just shutting the blinds. Gym was well equipped and clean.

angela R.
November 20, 2014
Very nice
Location, amenities, presentation
Our booking was made 9 months ago. Hotel was busy and mix up with room readiness though we arrived early in the morning to leave our bags. When a room was finally ready for us, we found someone else's luggage in the room. Room was lovely and had everything we needed though could have provided more milk for the tea & coffee making. Hotel located in a wonderful spot around the harbour.

Teng K.
November 02, 2014
Excellent stay
ambience and quality rooms