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Excellent 8.6
Based on 103 reviews

Verified traveler reviews

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based on 103 reviews
  • Cleanliness 9.2
  • Facilities 9.3
  • Location 8.8
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 7.2
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Charlotte D. from United Kingdom
Stayed one night in October 2015
Beautiful hotel
Lovely hotel in a great spot. After 2 weeks in a camper van it was a lovely touch of luxury. Would stay again.
Reviewed February 04, 2016

Susan M. from New Zealand
Stayed 3 nights in December 2015
Trent location in the Auckland Viaduct and CBD.
Location. Staff. Bed.
It was ok but not quite five star service but close. At the time of our stay there was construction work next to the hotel but such is life. Apart from that it was an enjoyable stay.
Reviewed January 15, 2016

Philippa J. from New Zealand
Stayed one night in November 2015
stylish for a short weekend stay
sta, comfort, decor
Reviewed November 23, 2015

Erin J. from New Zealand
Stayed one night in November 2015
A weekend of luxury
Beautiful hotel with great art, good vibes and a lovely spa in the building.
My husband and I had a fabulous rare weekend away from our three young children. Our couples massage was great, our bed comfortable, the bath divine. Room service in the morning was generous and delicious. The location is great, only a short stroll to my favourite gym and lots of fab bars and restaurants nearby. We can't wait to return.
Reviewed November 23, 2015

Eric T. from Taiwan
Stayed one night in September 2015
As expected!
The quality of the room, the service, and the location.
Reviewed September 09, 2015

Craig D. from New Zealand
Stayed 2 nights in July 2015
Fantastic cafe , very friendly staff
Cafe , staff friendliness , cleanliness
Pity about roadworks , views and noise were rubbish . Beautiful room service . Wonderful meals .
Reviewed July 27, 2015

SALLY L. from Malaysia
Business travelers
Stayed 2 nights in May 2015
Ms Sally Leng
Clean, staffs are friendly & attentive, gym and swimming pool
very good & Happy, will definitely stay again when I am in Auckland
Reviewed June 01, 2015

Mohamad O. from Saudi Arabia
Stayed 4 nights in July 2013
The best hotel ever
Sea view. Clean. Friendly staff
The best hotel in area with great look to the sea
Reviewed May 28, 2015

Qunwei Y. from United States
Stayed one night in March 2015
Good Hotel yet almost 5 Stars
Room Comfort, Amnesties, Staff Friendless
We arrived at 8am so did not have a room yet, my wife went to their spa/ changing area for a quick wash. Yet, no locker key was given, so she didnt know where to put her belongings and decided to leave. We requested for high floor and arranged to 6/f (Top) which was pretty good. But too bad, no harbour view room (well we didn't book). I believed our Room was the handicapped room cos our bathroom was really big, and indeed it was the same size of the room. Yet, because of the handicapped shower (no door, only curtain), after the two of us showered, the whole toilet was wet......really really slippery. I deeply think there should be more floor mattress or sth to help us. The hardwares can only make Sofitel a 4.5 star, pool, sauna, steam room, all are too tiny. Yet, they have it all.
Reviewed April 05, 2015

Wai C. from Hong Kong
Stayed 2 nights in December 2014
Very nice hotel
Jus love it
Reviewed March 29, 2015