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Excellent 8.6
Based on 104 reviews

Recent customer comments

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based on 104 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.4
  • Location 8.8
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 7.2
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Xiaoming Z.
April 26, 2016

Charlotte D.
United Kingdom
February 04, 2016
Beautiful hotel
Lovely hotel in a great spot. After 2 weeks in a camper van it was a lovely touch of luxury. Would stay again.

Susan M.
New Zealand
January 15, 2016
Trent location in the Auckland Viaduct and CBD.
Location. Staff. Bed.
It was ok but not quite five star service but close. At the time of our stay there was construction work next to the hotel but such is life. Apart from that it was an enjoyable stay.

Philippa J.
New Zealand
November 23, 2015
stylish for a short weekend stay
sta, comfort, decor

Erin J.
New Zealand
November 23, 2015
A weekend of luxury
Beautiful hotel with great art, good vibes and a lovely spa in the building.
My husband and I had a fabulous rare weekend away from our three young children. Our couples massage was great, our bed comfortable, the bath divine. Room service in the morning was generous and delicious. The location is great, only a short stroll to my favourite gym and lots of fab bars and restaurants nearby. We can't wait to return.

Eric T.
September 09, 2015
As expected!
The quality of the room, the service, and the location.

Craig D.
New Zealand
July 27, 2015
Fantastic cafe , very friendly staff
Cafe , staff friendliness , cleanliness
Pity about roadworks , views and noise were rubbish . Beautiful room service . Wonderful meals .

June 01, 2015
Ms Sally Leng
Clean, staffs are friendly & attentive, gym and swimming pool
very good & Happy, will definitely stay again when I am in Auckland

Mohamad O.
Saudi Arabia
May 28, 2015
The best hotel ever
Sea view. Clean. Friendly staff
The best hotel in area with great look to the sea

Qunwei Y.
United States
April 05, 2015
Good Hotel yet almost 5 Stars
Room Comfort, Amnesties, Staff Friendless
We arrived at 8am so did not have a room yet, my wife went to their spa/ changing area for a quick wash. Yet, no locker key was given, so she didnt know where to put her belongings and decided to leave. We requested for high floor and arranged to 6/f (Top) which was pretty good. But too bad, no harbour view room (well we didn't book). I believed our Room was the handicapped room cos our bathroom was really big, and indeed it was the same size of the room. Yet, because of the handicapped shower (no door, only curtain), after the two of us showered, the whole toilet was wet......really really slippery. I deeply think there should be more floor mattress or sth to help us. The hardwares can only make Sofitel a 4.5 star, pool, sauna, steam room, all are too tiny. Yet, they have it all.