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Excellent 8.1
Based on 36 reviews

Recent customer comments

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based on 36 reviews
  • Hotel Condition/Cleanliness 8.3
  • Location 9.6
  • Room Comfort/Standard 7.9
  • Service 8.1
  • Value for Money 7.3
  • Food/Dining 7.4

Peter K.
November 11, 2013
Relaxing and easy to get to the attractions
Location, comfortable beds and spacious bathroom
2nd time I've stayed here and it was a little disappointing, the rooms were clean but seemed to be a little "tired". The breakfast staff were not very good - Fawlty Towers came to mind several times.

Janice P.
New Zealand
October 12, 2013
nice garden setting but poor value for money
set in beautiful gardens this hotel is centrally situated in Hanmer Springs, a lovely spot to relax and explore.
the room was probably adequate for a one night stay but was poorly appointed for our five night stay. The insulation between units was poor - very noisy - could hear someone snoring next door. No comfortable chairs to sit and read - just one uncomfortable bed/settee Not well appointed - no plates or fruit knife or fruit bowl. The two twin beds made up at one should have had one large underlay - not two singles under the bottom sheet

andrea G.
September 11, 2013
wish had booked more than 1night here
good location, upgraded our room, lovely view from room and hotel gardens/layout was nice
we loved it, will stay there again, has a tennis court, can go skiing from there, very, very pretty town, garden room was fantastic, but room service food was terrible - don't order room service food it was barely edible.

Antoinette F.
New Zealand
August 28, 2013
Tired and in need of a spruce up
Locality and history
The garden view room was tired and the bed was lumpy. Felt a little grubby. Booked in for dinner at the restaurant 4 days earlier and our booking hadn't been receipted. Only one time for dinner which was 6.30pm, couldn't book for later despite the restaurant only being 1/4 full.

Michael M.
United Kingdom
July 20, 2013
lovely old hotel
heritage food comfort
A lovely old hotel in the middle of the snow the only drawback was lack of good internet

levi S.
July 15, 2013
Really Relaxing and Enjoyable
Comfy Bed, Warm Heating, Clean
We had a really enjoyable night no hiccups and really enjoyed the nice quiet area. Alot of really nice restraunts surrounding

Karen M.
New Zealand
May 26, 2013
I had al ovely relaxed time. Staff friendly.
Location, appearance, staff
I thoroughly enjoyed my stay. The staff were friendly and helpful. The food was lovely and well presented and value for money. It was a nice room, clean and tidy and well set out. Great value for money. I intend to return again, maybe longer.

Brenda M.
New Zealand
May 08, 2013
Exclusive and personal in the garden rooms
Great Location to everything Hanmer has to offer.

Rebecca W.
New Zealand
April 10, 2013
Nice, relaxing weekend away.
Room service food was beautiful, great bed and location was perfect

Martyn A.
April 09, 2013
Comfortable and freindly service
Size of room, restaurant, freindly staff