Grand Mercure Puka Park Resort, Pauanui Beach

The front desk is a nightmare. The promised massage is subject to appointment only and is unavailable therefore the hotel only offers accomodation unless you are well prepared in advance. Dinner is a treat but you need to do the work to understand the costs and availability. The front desk staff are officious and simply unwelcoming and very unhelpful.The spa is a mistake and it cheapens this hotel just as the bowl of fruit at the front foyer which was rotten and inedible paints a sad picture; Small details that effect a return visit. Remember it is the front of the hotel that captures the customer and engages them for a return visit.

Travel tip : The tip is be prepared to enjoy your room and the serenity that comes with it but don't expect any nightlife or local sightseeing. The nearest geographical atraction beyond the 'beach' is over one hour drive and that is subject to the tides.This is a summer destination.