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Excellent 8.4
Based on 288 reviews

Recent customer comments

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Excellent



based on 288 reviews
  • Cleanliness 8.6
  • Facilities 7.9
  • Location 9.5
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 8.1
  • Food/Dining 7.4
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Caitlyn B. from Australia
Couples
Stayed 2 nights in April 2016
Good Price
We stayed here for two nights before moving to a more expensive hotel in Queenstown. The room was good, had everything you could need whilst on holiday. We had a balcony and a lovely view of the lake and the gondola. Bathroom was a little old but did the job. The gym had no weights which was a shame as I booked this hotel mainly because it had a gym and I needed weights. Would stay again if on a budget but still wanted to stay in the heart of it all.
Reviewed May 06, 2016

Troy H. from Australia
Couples
Stayed 6 nights in September 2015
My review
Location location location
Ok. Staff are unfriendly. Never greeted us, never smiling.
Reviewed October 01, 2015

Hanna S. from Singapore
Couples
Stayed 2 nights in September 2015
A wonderful stay in a scenic location
Convenient location, friendly staff, large and comfortable room
We had a lovely stay here. The rooms were large and comfortable, and the hotel is in a very convenient location with a scenic view from the balcony. Staff were all very friendly and helpful. The hotel managed to provide the additional toiletries that I asked for, such as toothbrushes. Perhaps these could be provided in every hotel room as they are travel essentials. Also, please consider providing free unlimited wifi--many other hotels are already providing this. That would make my experience complete.
Reviewed September 23, 2015

Linda L. from Singapore
Couples
Stayed one night in August 2015
Great location
location, at the heart of Queenstown, friendly stuff and clean room
Reviewed September 05, 2015

Stewart T. from New Zealand
Couples
Stayed 2 nights in August 2015
Location
Location, warmth & helpful staff
Very good.
Reviewed August 29, 2015

Lawrence K. from United Kingdom
Couples
Stayed 3 nights in August 2015
Comfy hotel in central location
Location, amenities and cosy rooms
Enjoyed our stay here. Great location next to the lake. Queenstown is small so easy to navigate. Friendly staff. Free wifi after signing up to Le Club membership. Rooms were of a good standard including amenities (good tea selection). Bathrooms a little basic for 4-star hotel, however, and cupboards were a bit small but manageable. Breakfast was fine.
Reviewed August 25, 2015

Sean L. from Australia
Couples
Stayed 2 nights in August 2015
Great
Located nicely. Nice view.
Fantastic loved everything about it.
Reviewed August 07, 2015

Andrew N. from Australia
Families with young children
Stayed 3 nights in July 2015
Perfect location, big beds, clean, value for money
Location, big beds, value for money
We had the best time staying here, great location, close to the lakes, shops and everything.
Reviewed August 04, 2015

Scott D. from Australia
Couples
Stayed 4 nights in July 2015
Duncan Review
Location / Clean / Staff
Great
Reviewed July 19, 2015

Pech S. from Cambodia
Couples
Stayed 5 nights in June 2015
Perfect experience in Queenstown
Clean, Perfect Location, Great View
Reviewed June 30, 2015