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Recent customer comments

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Excellent



based on 212 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.7
  • Location 8.5
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 6.5

Graham M.
Australia
February 14, 2016
Beautiful location but very unclean
The room was not cleaned and when asked to clean we were told it is serviced apartments and they don't clean apart from making beds

Pintu-on C.
Thailand
January 15, 2016
A very big room with the panorama lake view
Grand, luxurious, panorama lake view
This is a grand and luxurious apartment. All inclusive here. You can wash and dry your dirty cloths from a long trip. There is a big kitchen, oven, stove, microwave and dish-washing machine. There is a fireplace and a big living room. The balcony is very wide. The view from the room is one of the most beautiful view of Lake Wakatipu and the Remarkable Mt.

CHI C.
Hong Kong
January 10, 2016
Very good view
Very good view as the room faced the lake. Most of the room has balcony. Just 5 minutes drive to city centre.
Great view as the room faced the lake with balcony. Only 5 minutes drive to town centre. However, we found that our room was not cleaned up after we came back at night. The staff just gave us the towel instead of cleaning up the room immediately after we reflected the situation. Overall it is comfortable.

Chin C.
Malaysia
December 23, 2015
good location,good services,good staff
good location,good services,good staff
good location,good services,good staff

Mei C.
China
December 20, 2015
Excellence
Clean, spacious, good lake view
Enjoyable. Clean & tidy. Good lake view. Room is spacious.

PUI F.
Malaysia
December 13, 2015
Nice and comfortable
Nice view, clean and comfortable
Enjoyed our stay here as it was very relaxing with nice views and close to town.

Lan D.
Australia
December 08, 2015
inconvience location,access to the room is hard
new, hotel condition are good,clean
the hotel was new and clean good condition. However for elderly people it is not recommended. Access to the room from reception desk is difficult, we had to change lift to be able to go down level 1. Location is far from town. not convivience but they have offer shuttle bus which is good. the stay overall is good

Keith H.
Australia
November 22, 2015
A short break
Location on the lake with great views, a good walk to town. Good bed.
The room layout was poor, you couldn't. See the TV from the couch and only just from the bedroom. The T V was also very small and not on a moveable arm so it could be adjusted. The room was described as a studio with a kitchenette, it was no such thing, just a fridge and a toaster. Also the heater did not work, there were portable heaters provided however. We did not think it was value for the money we paid.

Hanna S.
Singapore
November 03, 2015
Gorgeous views from a modern-style accommodation
Beautiful view of the lake, comfortable and spacious rooms, well-equipped kitchen
We had a great stay in the 2-bedroom apartment. Both bedrooms had ensuite bathrooms which made it very comfortable for all of us. Also, even though our room was supposed to have just a courtyard view, we still had a great view of the lake, which was amazing and unexpected. The kitchen is very well-equipped and had everything we needed to prepare meals. If only the hotel provided unlimited free wifi--that would have made the stay perfect.

Jessie T.
Singapore
October 29, 2015
Great experience!
cleanliness. Spacious. New.
Booked Lakeview apartment with 2 bedrooms. The kitchen had an island which I love. Spacious living room. View was fantastic. We even had a balcony with tables and chairs for us to have dinner at. But the balcony is kinda public. Other guests can actually walk past our balcony while they enjoy the Lakeview. Would prefer the balcony to be private.