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Princes Gate Hotel

1057 Arawa Street, Rotorua City Center, Rotorua, New Zealand (Show on map)

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Princes Gate Hotel Rotorua - Guest Room Princes Gate Hotel Rotorua - Guest Room Princes Gate Hotel Rotorua - Guest Room Princes Gate Hotel Rotorua - Guest Room Princes Gate Hotel Rotorua - Guest Room Princes Gate Hotel Rotorua - Restaurant Princes Gate Hotel Rotorua - Restaurant Princes Gate Hotel Rotorua - Restaurant Princes Gate Hotel Rotorua - Hotel Interior Princes Gate Hotel Rotorua - Guest Room Princes Gate Hotel Rotorua - Hotel Interior Princes Gate Hotel Rotorua - Hotel Interior
Hotel Area: Rotorua City Center Number of Rooms: 50

Recent customer reviews

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Very Good

7.9

based on
34 reviews

Value for Money
7.4
Location
9.2
Staff Performance
7.4
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
8.3
Food/Dining
7.5
All reviews (34)
Heidi G. Couples New Zealand, May 06, 2013
Disappointing, cost not proportional to experience

decor, spa and proximity to town
6.7
Standard of room not in line with cost. Clock no battery, reading lamps too dim to read by, no view, no balcony . Automatic type greeting of "Welcome to the Princess Gate hotel" without feeling. Hunt for towels in spa area which was flooded and not clean at the time...did get cleaned next day. Walk through dining room in bath robe to access spa....gentleman who showed us felt the other way was too round-a-bout to bother showing us. His air was one of resignation not one of willingness. Owner did promptly respond to feedback with a few things to say eg. that the broken wicker chairs and other refurbishments being under taken and to visit again in the future. If the experience was not optimal, as the owner of a business, there is the option to compensate for that shortcoming in some way. Not in this case....as yet....here is to optimism!
Simon M. Couples New Zealand, April 21, 2013
Nice hotel

Close to shopping, parks and i-Site
7
Hung F. Couples Hong Kong, April 06, 2013
Old School Hotel with Historical Background

Location, Design and its historical value
8.3
A very old school building, with a very fantastic lobby, nice staff. Room is not big enough
Ropbin P. Couples New Zealand, March 11, 2013
Comfortable; pleasant staff; historic ambience.

historic ambiance; pleasant staff;high tea
8
A pleasant and comfortable stay. Dinner was good; Breakfast adequate but limited range of choice. Unique historic aspect; well documented historical background of hotel on display Would rate 4.5 stars, not 5 star
Cian V. Couples Australia, January 24, 2013
Beautiful vintage hotel with great rooms

Room decore, pool, restaurant
10
One of the best hotels I've ever stayed in! I will definitely go again next time I'm there!
Zheng X. Couples Australia, December 29, 2012
Lovely hotel

Lovely classic setting, friendly staff
6.3
We were a bit disappointed when we found our room was not in the main building. It is in an extension building adjacent to the main heritage buidling. The furniture is quite dated and does not give you any luxurious feeling as what we saw in the hotel's photos on their web. We understand it is an old building but the condition of the room was really far below our expectation as a 5 star hotel. It is more like a 3 star motel with old sofa and plastic shower curtain. The bedroom is quite small but it has a kitchen which is a bonus. We stayed there two nights. On the second day they only gave us fresh towels but did not clean the bathroom floor at all. The cleaner also took our own towel as a mistake. We reported to the reception immediately when we found out our own towel was missing and they said they will check with the cleaner but we did not hear anything from them about it after that. We had to buy another towel in our next destination. We understand our towel is quite similar to theirs. It is not a bit deal but it is just feeling awkward this happened in a 5 star hotel and it seemed the staff just totally forgot about it. Breakfast and dinner are very nice in the hotel. The service in the restaurant is quite good as well.
Chao Y. Couples Hong Kong, December 07, 2012
Historic hotel but old furnitures

Great location and beautiful building
8
Overall I like the hotel, it has a long history, the building is one of the best colonial historic sites to visit. But old hotels always have the cons that their decorations and furnitures are just too old. If u don't concern about this, this hotel is still a very good choice, it's close to a lot of eateries and also the convention center.
Derryn B. Couples New Zealand, October 07, 2012
style and class

style of rooms, service second to none, delicious food and great coffee
9
I have stayed at the Princes Gate hotel twice now. I go to Rotorua because I because I want to stay there. I love the style of the old place...very Downton Abbey. The service and attentiveness of the staff is second to none from the moment you are greeted at the door. Enjoy the experience of the hotel then enjoy Rotorua
Sightseeing/Attractions Tip: The museum, within a 5 min walk from Princes Gate, is great. The history on the area and the building is displayed brilliantly.
Amber B. Solo travelers United States of America, September 25, 2012
Great location

good location
8.7
I am all about location - this hotel is a block away from the bus stop, the informative I tourist help center, the Rotorua Museum, and moments away from the lake. The only negative which wouldn't have happened if I didn't make 2 separate Agoda bookings was that both the housekeeper and plumber didn't get the memo I had extended my stay and both walked in on me as I was trying to get ready for the day. I was bummed too that thre was no wifi option.
Brett H. Couples New Zealand, July 17, 2012
Lovely old hotel and very friendly staff

location, hotel itself and staff
10
Great, would reocmmend, infact have already done so to several friends
Shopping Tip: Close to all amenaties, walking distance to shops, restaurants etc, close to museum and polenesian baths

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