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Very good 7.8
Based on 163 reviews

Recent customer comments

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Very good

based on 163 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.0
  • Location 8.7
  • Room Comfort/Standard 7.6
  • Service 7.7
  • Value for Money 7.5
  • Food/Dining 7.1

Denise S.
March 14, 2016
Perfect setting
This hotel is right across the road from Lake Taupo and provides lovely views from the room. Nicely appointed room with comfortable bed. Iron available from reception and free wifi is also available. Hotel has onsite restaurant and also a takeaway providing nice food.

March 10, 2016

Teresa H.
New Zealand
February 27, 2016
Location, food, staff
Ok very noisey, slamming fire door at all hours, other travelers disregard for others when sleeping.

John M.
United Kingdom
February 21, 2016
One Night Stay
The double room we stayed in was very very small with little to no space for opening luggage apart from on the bed. We ate in the restaurant which we would recommend as the food was really nice.

Nelli S.
January 29, 2016
Too expensive for what you get (stayed in Queen room with tiny fridge)
Location is good, right across from the lake and a 10-15 minute walk to all the central shops and restaurants. Free wifi, but a bit slow. Some staff were very nice and helpful, others average. The room was a big let down. No wardrobe of any kind, very inconvenient if you are staying more than 1-2 nights. Teas were only refilled once during a 3 night stay. Cleanliness was disappointing. On arrival, the room looked unvacuumed (straw and threads on the floor), and unclean ( dust on all surfaces, a nail on one of the bedside tables, long hair on several furniture peices). The duvet cover was covered with stains and spots. Also, the fan in the bathroom was smelly and looked unpleasant with all the gunk inside. The surfaces and carpet remained uncleaned throughout the stay, despite room service being requested. Also, walls are THIN! Snoring neighbour, noise and creaky floorbboard of the rooms above mine and noise from the corridor ensured that I spent three sleepless nights. Disappointing, definitely too expensive for what you get. Would not stay here again and would not recommend to others.

John S.
New Zealand
January 26, 2016
Stay at Taupo
Air conditioning would have been enjoyable also the room was small and dated

Kirsty T.
January 25, 2016
Great value
It was a nice clean room and the spa and pool were great. The staff were friendly and the view over the lake was beautiful.

Gabor S.
January 16, 2016
Good location and good food
Good location and good food at the restaurant. The room wasn't the cleanest but the staff was helpful.

Tam W.
Hong Kong
December 08, 2015
Nice view to Taupo Lake
facing the lake, facility and environment

New Zealand
November 08, 2015
A mature couple
It was very quiet in an excellent location. You could have your meals there if you wanted to.
As a mature couple we appreciated the peace and quiet. It was in an excellent location and the lift made getting to our room very easy. The front staff were very polite and helpful. Would have no hesitation in recommending the hotel to friends.