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Recent customer comments

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All reviews (439)

Business travelers (60)

Couples (210)

Solo travelers (98)

Families with young children (11)

Families with older children (24)

Groups (36)

Very good
8.0
based on 439 reviews
Hotel Condition/Cleanliness
8.4
Facilities
8.3
Location
9.1
Room Comfort/Standard
7.8
Staff Performance
7.8
Value for Money
7.9
Food/Dining
6.9

7.7 Kim S.
New Zealand
April 28, 2014
Classic, comfortable and central.
Friendly, central and the Grand piano!
Very enjoyable. Great value for money. Felt it catered for all age groups.

6.7 Russell D.
Australia
April 29, 2014
Short trip to Wellington
Superb location, cheap price, friendly staff
The hotel was very basic. The standard of accommodation was clean however a little lower in quality than I would normally expect, even for a cheap room (no fridge in room). Staff seemed inexperienced and slow. The location was great however.

8.3 Matilda V.
United Kingdom
April 27, 2014
Good simple stat
Clean, fresh and really convenient for a host of restaurants and cafés
The room was small (very small for quite a long stay!) but clean, well serviced and comfortable. The location is great.

8 Richard H.
New Zealand
April 29, 2014
Good value in city centre
Late night check in, efficient staff and close to centre city activities
This is my third stay here but the first as a late night check in (1am). The only problem I experience was finding the late night bell at the rear entrance. Otherwise,the room was small but all that I needed to a quick sleep and then up and away the next morning. Hassle free.

7 Sujitra K.
Thailand
April 17, 2014
Easy access
City centre, restaurant and bar
N/a

6.7 Shizue S.
Japan
May 26, 2014
Was fine, nothing special
Location, price
It was an okay stay marred by finding broken glass in the bathroom on arrival. The staff member who came to deal with it was not overly helpful and this annoyed me somewhat. The room was close to the extremely noisy lift and this went up and down all night. The location is great though.

6.7 Jennie T.
Malaysia
May 04, 2014
Clean decent city centre hotel
Location, cleanliness, closed to sight seeing sites

4.7 Angie M.
New Zealand
April 01, 2014
Disappointing for the price paid
Staff service
Lack of any kitchen facilities in the roomade our stay difficult. No fridge or sink made making your tea in the morning strange! Couldn't keep our cold goods refrigerated. Overall the room was tiny & we felt cramped. One of the windows didn't open properly too. We would have been more comfortable sleeping in our own campervan which we travelled there in & were hoping for a bit of luxury.

7.7 Derek L.
United States of America
March 24, 2014
Great Location, meh hotel
Location, location, location
Wonderful location on Cuba street, with so many delicious international restaurants and bars nearby. Walking distance to Te Papa museum, the beach/harbour area, shopping, CBD area, etc. Only 30 min of internet a day for 1 device! Wow, what a crock. No mini fridge, tiny rooms, no bath, not the most comfortable bed, no hot tub, etc. The hotel itself is just a place to crash. But the staff was very good, and the place was clean and in working condition.

9.3 Aleksei T.
Estonia
March 24, 2014
Great stay
Location, staff, rooms
This hotel is great, very conveniently located, the staff are super friendly and will go out of their way to help you.