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Good 6.6
Based on 116 reviews

Recent customer comments

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based on 116 reviews
  • Hotel Condition/Cleanliness 6.0
  • Facilities 5.7
  • Location 7.6
  • Room Comfort/Standard 6.5
  • Service 6.8
  • Value for Money 6.2
  • Food/Dining 6.3

scott O.
United States
February 12, 2016
needs updating
the pool area needs to be repainted and cleaned rooms were good except some of the paint was melting of the walls. was clean. breakfast was ok very slow service took almost 30 minutes to get served had to complain to the desk. instant coffee is all they have and the service area where the coffee was, was not very clean lot of ants around it. all in all it was ok

Hermie J.
January 01, 2016
It is okey
Good, satisfy & Ok
Keep the good work.

Faiza L.
October 15, 2015
Wonderful experience...
They have friendly and accomodating staffs. Great customer service.

Tristan R.
September 11, 2015
Rooms are old. Window blinds are broken. Needs proper maintenance.

Stan F.
August 11, 2015
Good stay

Anthony S.
August 03, 2015
Our Laguna visit
Location, Room cleanliness, Swimming pools
Our visit to Pagsanjan Falls lodge was very relaxing but we found the cost of the boat trip to the Falls being expensive. The meals were good, the staff were friendly, the rooms clean and overall the Resort was quite a pleasant place to relax, located beside the river.

Richard J.
United States
July 21, 2015
comfortable place
price, room comfort, pools
breakfast was hard to order. lack of staff in kitchen much b4 7 or 7:30a.m. walking to front desk and to rooms maybe hard for handicapped coffee or microwave in rooms.

Carl-Udo D.
May 12, 2015
the hot spring pool, me, my girlfriend
the people work there are not able to do their job they most time watch tv or play their mobiles they nice but thats all its not worth

anthony G.
April 28, 2015
videoke madness
3 best things was location , Getting my room changed & Drinking Red horse
The reason I stayed was to be close to waterfalls , If you like it noisy & Crazy kids & family's in the so called hot spring & at your front door on the videoke machine all day and night then this is the place for you . Most staff nice some rude as always . Was happy to change rooms . Garden room is best less madness .

Laura P.
March 13, 2015
Very Basic Hotel