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Palace Hotel Hakone

1245 Sengokuhara Hakonemachi Ashigarashimogun , Gora / Sengokuhara, Hakone, Japan 250-0631 (Show on map)

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"Spacious and clean room, quiet and tranquil surroundings..."

  • Mei, Singapore
  • September 6, 2015
  • Area: Location: Gora / Sengokuhara
  • Rooms : 97

Room Types
Small Double
Small Double with Breakfast
Small Double
Hot Deal Small Double
Hot Deal Hollywood Twin Mountain View
Hollywood Twin Mountain View with Breakfast
Hollywood Twin Mountain View
Hollywood Twin Mountain View
Standard Twin Lake View
Standard Twin Lake View with Breakfast
Standard Twin Lake View
Hot Deal Standard Twin Lake View


When would you like to stay at this hotel?

Features of Palace Hotel Hakone

24-hour front desk


car park

coffee shop

currency exchange


laundry service

luggage storage

meeting facilities


room service

safety deposit boxes


smoking area

vending machine

Sports and Recreation

golf course (on site)

hot spring bath



outdoor pool


tennis courts


free Wi-Fi in all rooms

Wi-Fi in public areas


car park


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Situated on a secluded hill top, this resort is within walking distance of the cable car and has magnificent views of lake Ashi and Mount Fuji. Palace Hotel Hakone is a 50-minute scenic bus ride away from the JR Odawara train station in the Sengoku-hara mountains. It has very large rooms furnished with understated elegance and restaurants serving Japanese and French cuisine – all with panoramic views. Leisure facilities include a swimming pool, tennis courts, and beautiful hot spring Onsen bath. The hotel offers very good value in an upscale area of Japan. To continue with your reservation at Palace Hotel Hakone, please enter your arrival and departure date into our secure online form.
Children and extra beds:
Infant 0-5 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s)
Stay for free if using existing bedding.

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast Charge (when not included in room rate)
20 USD

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Due to recent volcanic incident at Owakudani, the Onsen hot spring water is currently not available and hotel operates its large public bath with regular water until further notice.

Recent customer comments

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Very Good


from 506 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (506)
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Mei M. Solo travelers Singapore, September 6, 2015
Hotel in tranquil surroundings

Spacious and clean room, quiet and tranquil surroundings
Booked a twin room with lake view. It was very spacious with comfortable beds. Couldn't really see much of the lake as it seemed rather distant. Hotel did not provide any complimentary bottles of mineral water - a negative point although they did put up a sign saying the tap water is safe for drinking. Hotel gave us Y1000 per pax voucher to use for dinner but we didn't use them as we thought of dining near Hakone Yumoto station and they also told us we had to make reservations beforehand if we wanted the seasonal set dinner (they have two sets - one at Y2,500 for grilled fish and another Y3,500/3,800 for steak)- kinda inconvenient. On hindsight, not a bad deal as not many eating options at the station. The shops at Hakone Yumoto closed very early - around 6p.m. We settled at a Jap restaurant for dinner eventually - cost us Y3,400 for two pax for a simple tofu set meal and a braised pork meal. The hotel is about 30 mins ride from the station. If you don't have the Hakone 2-day pass, it would cost Y980 per trip from the station to the hotel. The good thing is both Tozan and Odakyu buses stop at the hotel. The Odakyu highway bus at the stop across the hotel takes you directly to Gotemba station - station where you can take the free shuttle bus to the premium outlets. Fujikyu buses to Mt Fuji 5th station and Lake Kawaguchiko can also be taken from the bus-stops on the opp side of the JR Gotemba station.
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Diane G. Couples Australia, August 17, 2015
so well looked after

staff - from the moment we arrived, they couldn't do enough for us. From the reception to the Humming Cafe and bar they were fabulous.
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Cory B. Solo travelers United States of America, August 14, 2015

Onsen, friendly staff, large rooms with comfortable beds
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What's nearby? / Directions

What's nearby?
  • [ By Hakone Tozan Bus for Togendai (Route Bus) ] From Yumoto station: about 30 min. From Odawara station: about 50 min. Get off at Palace Hotel Hakone Mae bus stop in front of hotel / [ By Odakyu Hakone Highway Bus ] From Gotemba station: about 40 min. From Haneda Airport (Tokyo International Airport): about 2 hour 30 min. Get off at Palace Hotel Hakone Mae bus stop in front of hotel. From Shinjuku station: about 2 hours. Bus departs from in front of Odakyu Halc Department Store. Get off at Minami-onsenso Mae bus stop, 5 min walk to hotel / [ By Car ] From Tomei Expressway Gotemba I.C., about 30 min via Route 138

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The traditional room, cleanliness, customer service. Emeka, United States of America August 9, 2015
People love this hotel for:
Nearest transport:
  • Palace Hotel Hakonemae Bus Station (0.1 Km)
Area recommended for:
  • family fun
  • nature
  • romance
Customer comments:
  • "24-hr hot spring bath" , "Attentive staff" , "Big rooms" , "Good location for transportation"
Top attractions in the area:
  • Hakone Meissen Garden Museum (0.6 Km)
  • Pola Museum of Art (2.4 Km)
  • Venetian Glass Museum (2.8 Km)
  • Mt. Hakone (2.9 Km)

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