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Palace Hotel Hakone

1245 Sengokuhara Hakonemachi Ashigarashimogun , Gora / Sengokuhara, Hakone, Japan 250-0631 (Show on map)

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"Onsen, room size, customer service. ..."

  • John, United States
  • April 19, 2015
  • Area: Gora / Sengokuhara
  • Rooms : 97

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Room Types
Max
Rates
Small Double
Small Double with Breakfast
Small Double
Hot Deal Small Double
Hot Deal Hollywood Twin Mountain View
Hollywood Twin Mountain View with Breakfast
Hollywood Twin Mountain View
Hollywood Twin Mountain View
Standard Twin Lake View
Standard Twin Lake View with Breakfast
Standard Twin Lake View
Hot Deal Standard Twin Lake View

 

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Photos of Palace Hotel Hakone

Palace Hotel Hakone Hakone - Small Double
Small Double
Palace Hotel Hakone Hakone - Hollywood twin Mt View
Hollywood twin Mt View
Palace Hotel Hakone Hakone - Lake View
Lake View
Palace Hotel Hakone Hakone - View
View
Palace Hotel Hakone Hakone - View
View
Palace Hotel Hakone Hakone - View
View
Palace Hotel Hakone Hakone - View
View
Palace Hotel Hakone Hakone - View
View
Palace Hotel Hakone Hakone - View
View
Palace Hotel Hakone Hakone - Exterior
Exterior
Palace Hotel Hakone Hakone - Exterior
Exterior
Palace Hotel Hakone Hakone - Swimming Pool
Swimming Pool
Palace Hotel Hakone Hakone - Open Air Hot Spring
Open Air Hot Spring
Palace Hotel Hakone Hakone - Open Air Hot Spring
Open Air Hot Spring
Palace Hotel Hakone Hakone - Open Air Hot Spring
Open Air Hot Spring
Palace Hotel Hakone Hakone - Spa
Spa
Palace Hotel Hakone Hakone - Spa
Spa
Palace Hotel Hakone Hakone - Tennis Court
Tennis Court
Palace Hotel Hakone Hakone - Restaurant Asuka
Restaurant Asuka
Palace Hotel Hakone Hakone - Restaurant Asuka
Restaurant Asuka
Palace Hotel Hakone Hakone - Japanese Restaurant Sengoku
Japanese Restaurant Sengoku
Palace Hotel Hakone Hakone - Japanese Restaurant Sengoku
Japanese Restaurant Sengoku
Palace Hotel Hakone Hakone - Karaoke Bar Piccolo
Karaoke Bar Piccolo
Palace Hotel Hakone Hakone - Restaurant Asuka
Restaurant Asuka
Palace Hotel Hakone Hakone -  Restaurant Humming
Restaurant Humming
Palace Hotel Hakone Hakone - Food and Beverages
Food and Beverages
Palace Hotel Hakone Hakone - Food and Beverages
Food and Beverages
Palace Hotel Hakone Hakone - Food and Beverages
Food and Beverages
Palace Hotel Hakone Hakone - Food and Beverages
Food and Beverages
Palace Hotel Hakone Hakone - Food and Beverages
Food and Beverages
Palace Hotel Hakone Hakone - Food and Beverages
Food and Beverages
Palace Hotel Hakone Hakone - Food and Beverages
Food and Beverages
Palace Hotel Hakone Hakone - Food and Beverages
Food and Beverages
Palace Hotel Hakone Hakone - Food and Beverages
Food and Beverages
Palace Hotel Hakone Hakone - Food and Beverages
Food and Beverages
Palace Hotel Hakone Hakone - Meeting Room
Meeting Room
Palace Hotel Hakone Hakone - Meeting Room
Meeting Room
Palace Hotel Hakone Hakone - Surroundings
Surroundings
Palace Hotel Hakone Hakone - Surroundings
Surroundings
Palace Hotel Hakone Hakone - Nearby Attraction
Nearby Attraction
Palace Hotel Hakone Hakone - Nearby Attraction
Nearby Attraction
Palace Hotel Hakone Hakone - Nearby Attraction
Nearby Attraction
Palace Hotel Hakone Hakone - Nearby Attraction
Nearby Attraction
Palace Hotel Hakone Hakone - Nearby Attraction
Nearby Attraction
Palace Hotel Hakone Hakone - Nearby Attraction
Nearby Attraction
Palace Hotel Hakone Hakone - Nearby Attraction
Nearby Attraction
Features of Palace Hotel Hakone
Facilities

24-hour front desk

bar

car park

coffee shop

currency exchange

elevator

facilities for disabled guests

laundry service

luggage storage

meeting facilities

restaurant

room service

safety deposit boxes

shops

vending machine

Sports and Recreation

golf course (on site)

hot spring bath

karaoke

massage

outdoor pool

sauna

tennis courts

  
Internet

Wi-Fi in public areas

  
Parking

car park

  
Languages Spoken

English

Japanese

 

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Situated on a secluded hill top, this resort is within walking distance of the cable car and has magnificent views of lake Ashi and Mount Fuji. Palace Hotel Hakone is a 50-minute scenic bus ride away from the JR Odawara train station in the Sengoku-hara mountains. It has very large rooms furnished with understated elegance and restaurants serving Japanese and French cuisine – all with panoramic views. Leisure facilities include a swimming pool, tennis courts, and beautiful hot spring Onsen bath. The hotel offers very good value in an upscale area of Japan. To continue with your reservation at Palace Hotel Hakone, please enter your arrival and departure date into our secure online form. Situated on a secluded hill top, this resort is within walking distance of the cable car and has ... see more
Children and extra beds:
Infant 0-5 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s)
Stay for free if using existing bedding.

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Breakfast Charge (when not included in room rate)
20 USD

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Non-Smoking Rooms / Floors
No

Number of Bars
1

Number of Floors
6

Number of Restaurants
3

Number of Rooms
97

Room Voltage
100

Time to Airport (Minutes)
90

Year Hotel Built
1960

Year Hotel Last Renovated
1992


Recent customer comments

Filter by Traveler Type

 

Very Good

7.9

based on
465 reviews

Value for Money
7.8
Location
7.8
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.5
Food/Dining
6.5
All reviews (465)
Sort by:
John F. Families with young children United States of America, April 19, 2015
Fantastic Value

Onsen, room size, customer service.
9.7
Our room was much larger than what we normally expect in Japan. The beds were very comfortable. Room was clean. Onsen was great. Restaurant prices were outrageous but food was excellent. Staff was great. Overall great value for the price.
Ooi H. Couples Malaysia, April 6, 2015
Cheap Luxurious Hotel with Mt.Fuji view

1. Perfect for Hakone Sightseeing trip 2. Luxurious and inexpensive stay 3. Majestic naked hot springs
8.3
I enjoyed the stay very much. I would stay here again if I ever got the chance again. Clean, friendly and helpful staffs who speaks good English. Room is huge. We booked just a superior room but we got a like a couple suite! The best is the naked hot spring available in the 3rd floor. They have sauna room, foot massage machine, lockers. Must try. What is lacking is the restaurants, they are expensive and require to make reservations. No breakfast provided. No free shuttle service to nearest station terminal. No nearby convenience shops near hotel. You need to take a bus to few stops to get to a Lawson convenience shop to buy some food and some breakfast. But beware the bus service is until 8.45pm only (Japan time). But overall, we enjoyed our stay as we were travelling free & easy. Nice view of Mt. Fuji in the morning, provided it is sunny.
Albert S. Families with young children Indonesia, March 31, 2015
Location with excellent view of Mount Fuji

Big room, great facility with hot spring, great view of Mount Fuji
9.3
Although far from Hakone city center but reachable with bus. Great view of Mount Fuji and close to Lake Aishi and cable car.
Urs B. Couples Switzerland, March 25, 2015
the best years are long gone

open-air hot bath, room size, view to Fuji
5
The hotel is rather old and at best 3 star rather than 4. The location isn't best for public transport users, although there is a bus stop in front of the hotel (at night there are limited options to do anything or go for dinner). We had dinner at one of its restaurants but were rather disapointed (the worst meal we had while in Japan). The open-air hot bath is wonderful and some of the employees were extremely friendly and helpful. Overall a place where you can spend a night or two, but won't miss anything if you don't.
Chunfat L. Couples Hong Kong, March 24, 2015
Quiet location, good mountain views

Friendly staff who speak Englush well. Good views of the hills.
7.7
Located up in the mountains. Very quiet nearby. Travellers better travel in cars. Very close to 大涌谷
Soo K. Couples Singapore, March 21, 2015
VIP treatment hotel

Bustop in front of hotel, near Lake Ashi and VVVIP treatment by staff
10
Palace hotel check in time is 2pm but Asst Manager Mr Yokota with kindness check us in before 12.30pm and we arrive only after 12pm. When I return from Gotemba premium outlet, Ms Sato ran out with my room key without me approaching front desk! She does that for the 2nts I stayed there. Their VVVIP treatment to all guests are commendable as they load you off your hand luggages so that you can check in very light heartedly. I have never seen such excellent personal concierge service. Front desk has lots of advice for your travel plans if the weather condition in Hakone don't permit you to do anything. Rooms are BIG, spacious and clean. Outdoor onsen is fantastic with nature and rocks. Indoor onsen has a glass panel where you can view the outdoor tempting you to venture out. The hot spring bath is very rejuvenating for your tired soul and you feel your skin is smoother! Housekeeping does a good job so does security cuz I left the onsen @ 12.30 am and was glad the security here is vigilant as I felt very safe. It closes at 2am! Wow!
Koon P. Families with older children Singapore, March 18, 2015
praceful place.

room, location and staff
7.7
Pleasant
Fuai E. Families with young children Malaysia, March 17, 2015
Nice Mount Fuji view from the hotel

Nice Mount Fuji view from the hotel, great onsen.
8
It was a pleasant stay.
Chiu Y. Couples United Kingdom, March 1, 2015
nice food with reasonable price

nice food with reasonable price, onsen, near bus stop
8
Amor H. Families with young children Japan, January 11, 2015
Lovely

Simple but relaxing hotel
9
Very relaxing,nice location,I love the food I love to come again
< Previous page 1 - 10 of 465 reviews Next page >

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What's nearby? / Directions

What's nearby?
  • [ By Hakone Tozan Bus for Togendai (Route Bus) ] From Yumoto station: about 30 min. From Odawara station: about 50 min. Get off at Palace Hotel Hakone Mae bus stop in front of hotel / [ By Odakyu Hakone Highway Bus ] From Gotemba station: about 40 min. From Haneda Airport (Tokyo International Airport): about 2 hour 30 min. Get off at Palace Hotel Hakone Mae bus stop in front of hotel. From Shinjuku station: about 2 hours. Bus departs from in front of Odakyu Halc Department Store. Get off at Minami-onsenso Mae bus stop, 5 min walk to hotel / [ By Car ] From Tomei Expressway Gotemba I.C., about 30 min via Route 138



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Customers like this hotel for:
Nearest transport:
  • Palace Hotel Hakone Mae Bus Station (0.1 Km / 2 min walk)
Area recommended for:
  • family fun
  • romance
  • sightseeing
Customer comments:
  • "24-hr hot spring bath" , "Attentive staff" , "Big rooms" , "Good location for transportation"
Top attractions in the area:
  • Hakone Meissen Garden Museum (0.7 Km / 9 min walk)
  • Pola Museum of Art (2.4 Km / 29 min walk)
  • Musee Du Petit Prince De Saint-Exupery a Hakone (2.7 Km)
  • Venetian Glass Museum (2.8 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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