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Palace Hotel Hakone

1245 Sengokuhara Hakonemachi Ashigarashimogun , Gora / Sengokuhara, Hakone, Japan 250-0631 (Show on map)

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Area: Gora / Sengokuhara Number of Rooms: 97

Recent customer reviews

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Very Good

7.9

based on
432 reviews

Value for Money
7.8
Location
7.8
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.5
Food/Dining
6.5
All reviews (432)
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Manuela B. Solo travelers Switzerland, March 23, 2014
Good location with easy access to major places

bus stop in front of hotel, good location, onsen spa
7.3
The hotel isvery clean, friendly staff and the location is good as all sightseeing spots are very easy reachable by bus, which stops right in front of the hotel. The food is expensive, as everywhere in Hakone and there are not really any other options close by. The onsen is nice and open 24 hours.
Joanna L. Couples Singapore, December 28, 2013
quiet and idyllic and a remote area

clean, spacious and quiet hotel
6.3
we only spent a night at this hotel because we only planned 2 days in hakone. it's very far up the mountain and when it started to snow it took us extra half an hour to reach the hotel by bus. there is no food places nearby the hotel, and the restaurant in the hotel was quite expensive. we had to take a bus 3 stops away to the nearest convenience store for dinner. the room is spacious, comfortable and clean, and the surroundings extremely peaceful and quiet.
Lee T. Couples Malaysia, December 27, 2013
friendly staff, nice hotel, comfortable

friendly staff, nice hotel, comfortable
7.7
Location - As it iis near to Togendai, so it's a bit far from Odawara station. However, take bus T from Odawara station and it stops directly in front of the hotel which I find it very convenient. It's also very easy to get to Gotemba Premium Outlets from the hotel. Room - Hugh and spacious!!! We booked "Hollywood Twin Mountain View" which offers really nice mountain view indeed. Read one review that it could be haunted but nothing happened to me and my friends during our stay there. It can be quite scary especially when there are very few occupants during our stay as well. BUT no, see and hear nothing unusual. Onsen - Indoor and outdoor. Both are excellent and relaxing!!! We went during winter so it's a real comfort to soak in the hot water at night after a day of walking. Internet - only available at the lobby. Staff - Very helpful and friendly
Darren S. Solo travelers United Kingdom, December 23, 2013
Great location for sightseeing

Bus stop outside the hotel, nice onsen and large, comfortable room.
8
I've used this hotel twice now, attracted by the location, reasonable price when booking through Agoda and access to transport. A short walk to lake Ashinoko and access to the ropeway at Tougendai.
Eddie Z. Couples China, December 11, 2013
awesome

location, hotspring, serivce
8
Good to stay. clean here. But no WIFI provide in room. Only available in Lobby. Location in the central of hakone. Not bad.
Boo T. Families with older children Singapore, December 9, 2013
Comfortable and peaceful room

Nice room, fast Internet & easy assess to public transport
6
The staff were very friendly and helpful on information, the room was clean and the Internet was fast except the rest price was very high
Boo T. Families with older children Singapore, December 9, 2013
Just a simple hotel to put up the night in Hakone

Very large and clean room, fast Internet via LAN cable and easy assess to public bus
5.3
It was a pleasant stay with the big and comfortable room and with the modem with LAN cable, the Internet was fast and getting to the various places in Hakone was easy with the bus service just out the hotel
Boo T. Families with older children Singapore, December 8, 2013
Rather old hotel, clean room wit friendly staff

Easy assess to transport, high speed Internet through cable and friendly staff
6.7
Excellent, enjoyed our stay with the good service and care from the staff
Jun F. Couples Malaysia, December 1, 2013
24 hours hot spring access

large room, hot spring, and Mt Fuji View
6.7
public bus can be access just right in front of the hotel. room is large and amenities given are high in quality. 24 hours hot spring access with nice yukata provided. free wifi provided in lobby area.
Chailoong S. Families with older children Singapore, November 24, 2013
Fuji is just at the doorstep..if you are lucky

Huge rooms, Fujisan so clear view, lovely surroundings
6.3
Very pleasant. Mt Fuji appeared right in front that morning we were there. But breakfast was ecxpensive...Yen2100 for an American breakfast which was very average to begin with. they should include bkfast...for all guests.

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Customer Reviews - Palace Hotel Hakone, Hakone

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