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Palace Hotel Hakone

1245 Sengokuhara Hakonemachi Ashigarashimogun , Gora / Sengokuhara, Hakone, Japan 250-0631 (Show on map)

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Area: Gora / Sengokuhara Number of Rooms: 97

Recent customer reviews

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Very Good

7.8

from 501 reviews

Value for Money
7.7
Location
7.7
Staff Performance
8.2
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.5
Food/Dining
6.5
All reviews (501)
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Diane G. Couples Australia, August 17, 2015
so well looked after

staff - from the moment we arrived, they couldn't do enough for us. From the reception to the Humming Cafe and bar they were fabulous.
9.3
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Cory B. Solo travelers United States of America, August 14, 2015
Great

Onsen, friendly staff, large rooms with comfortable beds
9.3
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Joshua R. Couples United States of America, August 1, 2015
Very nice

The area
8.3
It was very nice and location was perfect.
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Trevor N. Couples United States of America, July 23, 2015
Tour

The hotel was amazingly nice. The location should have been stated more precisely however. Such as average travel times to the more popular tourist sites.
7.7
Beautiful and helpful
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Henry S. Families with older children Indonesia, July 20, 2015
decent old-fashioned hotel with good onsen

clean, good onsen, staff are so nice,polite and helpful
6.7
As I just stayed for 1 night in this hotel, I can't give too much comment. But overall, this hotel is quite clean, room is big enough in term of size with good view, onsen is clean and nice, and all the staff is very nice, polite and helpful. My concern about this hotel is just their old-fashioned building (the room key is still using conventional key instead of access/key card) and the location of this hotel is very far from Odamaru station. Luckily, this hotel is quite clean, and there is a bus stop with obvious name(Palace Hotel Hakone-mae) just in front of the Hotel entrance, thus the access to Hakone city area, Togendai station or Gotemba Premium Outlet is pretty easy. In conclusion, this is a good 3-star hotel and recommended for family traveler who do not mind to take more time to reach city area.
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Henry S. Families with older children Indonesia, July 20, 2015
decent hotel

hotel staff is very polite, nice and helpful, good onsen, room is clean, big and good view
6.3
pros : - clean and spacious room - most the staff are very nice, polite and friendly - onsen is good and clean cons : - location is far from many places - old-fashioned building - still using conventional key instead of access/key card - lack of amenities nearby and food price is very expensive overall : recommended clean 3-star hotel with good service for those looking for tranquility and peace in secluded area.
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Chi H. Solo travelers Hong Kong, July 19, 2015
Oky la

Oky oky
6.3
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Raquel A. Groups United States of America, July 4, 2015
Outdated and uncomfortable
4.7
Painful- we couldn't sleep because the window was whistling from the wind all night. It was way too expensive for what was made up to be.
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Peter C. Couples Australia, June 16, 2015
Good hotel

Bus station infront of the hotel, large room.spring bath
6
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Wasana O. Families with young children Singapore, June 8, 2015
Nice comfortable place to stay

Onsen
8.7
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Customer Reviews - Palace Hotel Hakone, Hakone

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