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Palace Hotel Hakone

1245 Sengokuhara Hakonemachi Ashigarashimogun , Gora / Sengokuhara, Hakone, Japan 250-0631 (Show on map)

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Area: Gora / Sengokuhara Number of Rooms: 97

Recent customer reviews

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Very Good

7.9

based on
459 reviews

Value for Money
7.8
Location
7.8
Staff Performance
8.1
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.5
Food/Dining
6.5
All reviews (459)
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Urs B. Couples Switzerland, March 25, 2015
the best years are long gone

open-air hot bath, room size, view to Fuji
5
The hotel is rather old and at best 3 star rather than 4. The location isn't best for public transport users, although there is a bus stop in front of the hotel (at night there are limited options to do anything or go for dinner). We had dinner at one of its restaurants but were rather disapointed (the worst meal we had while in Japan). The open-air hot bath is wonderful and some of the employees were extremely friendly and helpful. Overall a place where you can spend a night or two, but won't miss anything if you don't.
Chunfat L. Couples Hong Kong, March 24, 2015
Quiet location, good mountain views

Friendly staff who speak Englush well. Good views of the hills.
7.7
Located up in the mountains. Very quiet nearby. Travellers better travel in cars. Very close to 大涌谷
Soo K. Couples Singapore, March 21, 2015
VIP treatment hotel

Bustop in front of hotel, near Lake Ashi and VVVIP treatment by staff
10
Palace hotel check in time is 2pm but Asst Manager Mr Yokota with kindness check us in before 12.30pm and we arrive only after 12pm. When I return from Gotemba premium outlet, Ms Sato ran out with my room key without me approaching front desk! She does that for the 2nts I stayed there. Their VVVIP treatment to all guests are commendable as they load you off your hand luggages so that you can check in very light heartedly. I have never seen such excellent personal concierge service. Front desk has lots of advice for your travel plans if the weather condition in Hakone don't permit you to do anything. Rooms are BIG, spacious and clean. Outdoor onsen is fantastic with nature and rocks. Indoor onsen has a glass panel where you can view the outdoor tempting you to venture out. The hot spring bath is very rejuvenating for your tired soul and you feel your skin is smoother! Housekeeping does a good job so does security cuz I left the onsen @ 12.30 am and was glad the security here is vigilant as I felt very safe. It closes at 2am! Wow!
Koon P. Families with older children Singapore, March 18, 2015
praceful place.

room, location and staff
7.7
Pleasant
Fuai E. Families with young children Malaysia, March 17, 2015
Nice Mount Fuji view from the hotel

Nice Mount Fuji view from the hotel, great onsen.
8
It was a pleasant stay.
Chiu Y. Couples United Kingdom, March 1, 2015
nice food with reasonable price

nice food with reasonable price, onsen, near bus stop
8
Amor H. Families with young children Japan, January 11, 2015
Lovely

Simple but relaxing hotel
9
Very relaxing,nice location,I love the food I love to come again
Annie F. Families with older children Hong Kong, November 30, 2014
Good hotel

Good Transportion, clean, n nice staff
9.3
Thanapon S. Couples Thailand, November 14, 2014
Good in overall

Clean View friendly stuff
8
only one exception is quite far from haneda-yumoto station
Kum W. Families with older children Singapore, November 13, 2014
Hotel review

The bed was very comfortable, great scenary, the room is big enough.
7
Very good.

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Customer Reviews - Palace Hotel Hakone, Hakone

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