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Customers like this hotel for:
    Area recommended for:
  • sightseeing
  • family fun
  • romance
    Customer comments:
  • "Breakfast", "Centrally located", "Pool"
    Top nearby attractions:
  • Kebun Raya Cibodas (3.8 Km)
  • Rindu Alam Restaurant (8.9 Km)

Note: Distances are measured as a straight line.

Palace Hotel Puncak

Jl. Raya Cipanas, Cipanas, Puncak, Indonesia (Show on map)

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"The hotel room are clean, the room is spacious and the..."

Fionna, Indonesia September 27, 2015
Palace Hotel Swimming Pool

Features of Palace Hotel Puncak

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • ATM/cash machine on site
  • babysitting
  • bar
  • business center
  • coffee shop
  • concierge
  • elevator
  • family room
  • laundry service
  • meeting facilities
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • garden
  • hot tub
  • karaoke
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • steamroom


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Indonesian

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Hotel Description
Conveniently located in Puncak, Palace Hotel Puncak is a great base from which to explore this vibra...see more Conveniently located in Puncak, Palace Hotel Puncak is a great base from which to explore this vibrant city. Only 15. Km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Istana Cipanas, Green Apple, Cipanas Factory Outlet.

Offering hotel guests superior services and a broad range of amenities, Palace Hotel Puncak is committed to ensuring that your stay is as comfortable as possible. Free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, Wi-Fi in public areas, car park are just a few of the facilities that set Palace Hotel Puncak apart from other hotels in the city.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide internet access – wireless, internet access – wireless (complimentary), non smoking rooms, wake-up service, desk to please the most discerning guest. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as hot tub, fitness center, sauna, outdoor pool, spa. Palace Hotel Puncak is an ideal place of stay for travelers seeking charm, comfort and convenience in Puncak.
Hotel Policies
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (474)

Business travelers (33)

Couples (117)

Solo travelers (29)

Families with young children (206)

Families with older children (58)

Groups (31)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (474)
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agus R. Couples
Indonesia, November 28, 2015
room were not standard as 4 stars hotel. Bed were

just view to mountaneus area
Not good.
John W. Couples
United Kingdom, November 06, 2015
Beautiful Puncak

Location, Massage, Friendliness
The room was noisy - people chatter, elevator going up and down all night. Some people complained that there was no airconditioning but we didn't feel it was necessary. Comfortable temperature naturally. There were no vegetarian options on the menu.
Juraj K. Couples
Slovakia, October 26, 2015
To noisy and shabby

gym, staff, ...
It is way too noisy, no A/C, gets hot, especially in the evening, TV quality is bad, again, it is too noisy, way too too noisy.
Fionna H. Families with young children
Indonesia, October 28, 2015
Nice and clean hotel

The hotel room are clean, the room is spacious and the staff are helpful
Fionna H. Families with young children
Indonesia, October 28, 2015
Nice hotel to stay with young children

The room is clean and the staff are helpful
Alfian M. Families with young children
Indonesia, September 28, 2015
Hotel with no AC!!

Good breakfast menu, hotel interior was nice,
Upon checking in, we noticed that there was no AC. They might think that the area has cool air and therefore no AC is required. With poor air circulation, we have to sleep with the windows open and allow all the noises from the street in front of the hotel to come in. Even if they don't provide AC, at least something to circulate the air. Moreover, the shower take a long time to provide hot water and when it is, the hot water is not stable as well. So much for a 4-star hotel. The positive side of the hotel was the breakfast with good menu, pool tables, swimming pool and nice lounge. Close location to Taman Bunga Nusantara. Definitely two thumbs up if and only if the hotel put on an AC in the room.
Kristianto G. Business travelers
Indonesia, November 26, 2015
good location hotel for business , leisure

good and strategic location , is close to major attraction in puncak, cipanas , the only problem is the location id passing the most crowded area which is cipanas market
andreas P. Business travelers
Indonesia, September 09, 2015
Not as good as four star hotel

Friendly staffs
Nothing serious actually. All went well, but all the hotel facilities shows that the hotel should be rated 3 stars. No carpet in the room, standard furniture. Compare to the other 4 stars hotels around Puncak area, this is not worth it (Value for money).
Latip Y. Couples
Singapore, September 12, 2015
Nice hotel but needs maintenance

Big room, quiet and cool
There is no air-condition in the room. Hot during the day. The hotel needs maintenance. The breakfast was a disappointment. Very limited choices and the coffee was cold. Will not return to the same hotel.
alex W. Families with older children
Indonesia, July 21, 2015
Some mistake happens even I already informed abouc

Location , space and concierge
I was 2 times stay there but no recognition,beside that a little bit mash up communication between front office, booking manager,house keeping, I try to learn from my first time booking,with sending an email before I check in 4 days before, but still I get the same situation, please do more maintenance in the room and check all the facilities before selling the rooms, I was work in hotel industry almost 25 years

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