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Recent customer comments

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Very good

based on 1951 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.7
  • Location 8.8
  • Room Comfort/Standard 7.3
  • Staff Performance 7.3
  • Value for Money 7.3
  • Food/Dining 7.3

4.7 Yen T.
April 14, 2014
all good, the only thing is the room have a smell
breakfast are great

5.7 Seraj S.
September 08, 2014
a Convenient Hotel in a Great Location
Location, Location , Location
The best thing about this Hotel is its Location, close to so many restaurants and shops

8.3 Anthony P.
United States of America
April 20, 2014
wonderful stay with attentive staff
staff, location and price
It was a pleasure. The staff was very eager to help and it is centrally located...close to the grand palace and all kinds of attractions

8.3 Tomonari F.
April 05, 2014
Good location with clean room. high value.
Location, Hot Shower, Breakfast
It was very nice. Surprise about value for cost.

5.7 Ron S.
April 05, 2014
Good location but not a great hotel
Location location location
Small room with no seating - only a bed to sit on. Most staff language skills very poor. Breakfast very much below average if you don't want local food. Location was great, but that's the only positive I can think of. Won't be staying there again.

8.7 Caroline T.
United States of America
April 19, 2014
location is great!
value, location, comfort
excellent location, good customer service for families, individuals and groups - good value!

7.7 Paul F.
United Kingdom
April 06, 2014
Clean, well-located with amazing Roof top views
Staff, location, view from the rooftop pool
Great. The hotel was clean and the staff excellent. The one minor issue I had was after discovering my key didn't work, I was told my code had been changed because my room door (and safe!) had been left open. The staff confirmed my identity and after asking me to sign an Incident report, written almost entirely in Vietnamese, a new key was issued without problem. However, despite being promised a copy of the report for my records (and because so much of it was beyond my understanding), I was told by the management that they could not provide the promised copy because it was not hotel policy to do so.

10 joseph B.
United States of America
March 31, 2014
fantastic staff
The excellent staff and friendly atmosphere, the rooms are clean and well appointed with a great housekeeping staff,fantastic managers at all levels.
I have stayed at many hotels in Saigon and the Palace is by far the most comfortable, friendly hotel in district 1.

8 Mark B.
March 31, 2014
Nice stay in well located shopping area
The hotel is ok but should be 3 star hotel not 4 as mentioned. Very slow internet sometimes cutting off making very frustrating for my business. Breakfast ok and gym is a laugh (unworkable machine)I prefer to stay at other hotels

7 SAN K.
March 21, 2014
Good location and good hotel.
It is centrally located, good restaurants and cleaned room.
The hotel room was cleaned and the hotel is centrally located in the heart of the city. It can be easily accessible to many shopping malls, markets and river banks for sight-seeing. The restaurants served good quality food and the staffs were friendly except they are not good in English. The swimming pool is too small and may not be able to accommodate more than 5 persons.