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Recent customer comments

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Very good



based on 1984 reviews
  • Cleanliness 7.5
  • Facilities 6.3
  • Location 8.8
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for money 7.2
  • Food/Dining 7.3
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Yong N. from Singapore
Business travelers
Stayed 2 nights in January 2016
Great Location, Good Value.
Great Location, Good Value.
Reviewed February 21, 2016

Hai N. from United States
Couples
Stayed one night in February 2016
GOOD FOR 3-STAR, NOT 4-STAR
LOCATION AND DINING
Cable TV and Wi-Fi services are poor. Not what you would expect from a 4-star hotel.
Reviewed February 21, 2016

pyong Y. from United States
Solo travelers
Stayed one night in February 2016
great location
walking distance to Ben tanh market. close to starbucks:)
Overall pretty good!
Reviewed February 19, 2016

ONVAREE A. from Thailand
Solo travelers
Stayed 3 nights in August 2015
Nice location with value for money
The location is the best choice for this hotel. The breakfast includes variaties of food. The staffs and cleanliness is acceptable. All in all, it is value for the room's budget.
Reviewed February 14, 2016

Xiao J. from China
Groups
Stayed 2 nights in February 2016
Feeling of the hotel
Cleanesss, location is just the walking street, and all the seneries are near to the hotel
Good, the staff there are very kindly,location is good
Reviewed February 13, 2016

Calvin T. from United States
Solo travelers
Stayed one night in February 2016
Not good for service put free water in bathroom .
They give water bottle for free ,put in bathroom not good , if u pay they put in table.
Reviewed February 12, 2016

Eva A. from Sweden
Solo travelers
Stayed 4 nights in January 2016
Good value with the best location
The location. Wonderful staff. Swimmingpool.
Reviewed February 03, 2016

Berenic C. from United States
Couples
Stayed one night in January 2016
There are better options
The Palace was decent but not worth what we paid in comparison to other options in the area. The pool was out of order for a couple of days and there wasn't anywhere shaded in the outdoor area, so that aspect was a wash. The room smelled strongly of smoke even though it was advertised as non-smoking. The bathroom also had a very strong odor in the mornings from what I suspect is plumping issues. The view from our was okay, but mostly faced the city rather than the ocean. Breakfast only went until 9, which meant we were in a hurry most mornings. Additionally, on our final morning they didn't offer the buffet and only had a very limited menu of options. The staff were friendly enough but they tried to get us to sign for a "lost towel" when we were checking out despite the fact that we never took one outside of the room. They also way overcharged for motorbike rental (approx 15 USD per day). The bike didn't even have gas in it. So, overall not terrible, but really not worth it either.
Reviewed January 29, 2016

Susan W. from Australia
Couples
Stayed 4 nights in January 2016
Location was good but...
The Palace Hotel is in an excellent location but this hotel could do with an upgrade or facelift. This was the start of our 2 weeks in Vietnam and I was happy to move on. The bed was like sleeping on concrete and being underneath the kitchens , the noise started at 4.20am every morning. We will find another hotel with a similar location for our next trip to Ho Chi Minh City
Reviewed January 27, 2016

Hochang A. from South Korea
Business travelers
Stayed 3 nights in March 2015
Good hotel
Location is good. Room is clean. Facilities are all in ood condirion. But road construction outside was a bit trouble.
Reviewed January 25, 2016