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Recent customer comments

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Very good



based on 1988 reviews
  • Cleanliness 7.4
  • Facilities 6.3
  • Location 8.8
  • Room Comfort/Standard 7.3
  • Service 7.2
  • Value for money 7.2
  • Food/Dining 7.3
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philip W. from United States
Couples
Stayed 2 nights in May 2013
Ok but used to be much nicer as a 3 star
Staff. Location. Location location
No problems but is not the best value in the area
Reviewed June 09, 2013

Terri W. from Australia
Couples
Stayed one night in May 2013
Great for a quick stay.
Location, Location, Location
Mini bar frige needs to be colder, ice had to be ordered to cool down beers from the mini bar
Reviewed June 07, 2013

Yaw L. from Singapore
Business travelers
Stayed 3 nights in May 2013
Too near to cross junction, NOISY !!!!
Location, Location, Location ..... but the location kills the hotel because of too much noise.
Reviewed June 06, 2013

Carolyn B. from Australia
Couples
Stayed 4 nights in May 2013
Good hotel in a good location
The room, the location and the staff.
We had a great stay. The room we booked only had a double bed in it but we wanted twin beds as we are two friends travelling together and didn't want to sleep together so it was no trouble to have another bed put in our room (for an extra). The shower was good, we had a spa bath which was also great. We were on the 12th floor so we had a great view but it was really noisy. I had a massage that I really enjoyed. The lady on the tour desk was very helpful and could speak good English.
Reviewed June 04, 2013

Carl J. from United Kingdom
Solo travelers
Stayed 2 nights in May 2013
Great Location but average hotel by its standard
Great location
Very small room with a small and out of date TV and the A/C was positioned so that it blew over the bed into my face when I was sleeping. Only one power socket in the room and this had a UK 3-pin plug so an adapter was needed. Shower unit in bathroom was small and when you turned the shower on the water sprayed through the shower doors so you have to partially close the doors and then turn the shower on by reaching through with your hand. Hotel staff seemed confused about my booking as they claimed that I had not informed them that my children would be joining me but when I checked in at the hotel reception asked me where my children were. At a later time when my children arrived reception asked for their home address and the phone number of their mother (my ex-wife) and I refused stating that it was unecessary. Door staff and porters always seemed to be sleeping as well. Hotel looked tired and worn as a lot of the furniture was scuffed and marked.
Reviewed June 04, 2013

Kok Y. from Malaysia
Business travelers
Stayed 3 nights in May 2013
Excellent location
Better, good, best
The bed divan is hard. Cannot sleep well.........
Reviewed June 02, 2013

Cindy P. from Australia
Families with young children
Stayed one night in May 2013
Relax, good views
Big room, good views, clean
Reviewed June 01, 2013

Liu X. from China
Couples
Stayed 7 nights in May 2013
good
place, food, cafe
Reviewed May 31, 2013

Chad R. from United States
Families with young children
Stayed 4 nights in May 2013
Good hotel, helpful staff
Location, staff, bathroom in suite
We traveled to Vietnam for a wedding and had a very large group. The hotel staff was very accommodating. We had an issue with theft by one of the housekeepers which was a major pain but the hotel security was able to quickly identify the person and worked extremely hard with local law enforcement to resolve the issue and we were able to recover the stolen items. I don’t blame the hotel for the one person’s actions and I am very thankful to the hotel for their hard work to resolve the issue.
Reviewed May 30, 2013

Deasy S. from Indonesia
Families with young children
Stayed 4 nights in May 2013
Nice breakfast and friendly staff
Location, free internet and clean
Reviewed May 29, 2013