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About Palace Of The Golden Horses Hotel

Description

Palace Of The Golden Horses Hotel is a world-class, award-winning luxury hotel located within Mines Resort City, 20 minutes away from the city center and a 35-minute drive from Kuala Lumpur International Airport. The hotel features 480 rooms and suites, five restaurants, two lounges, a business center, a swimming pool, and a fully-equipped gym. Renowned for its conference center, the Sultan Salahuddin Abdul Aziz Shah Conference Center offers 19 meeting rooms equipped with state-of-the-art facilities, including a Theatrette, a Marquee, and the Ballroom. Overlooking the picturesque lake, Palace of the Golden Horses is the epitome of beauty, grace, and luxury, winning great praise from even Heads of States. There are also table tennis, cycling, fish feeding, swimming lessons, and soccer games available. For a thoroughly relaxing and wonderful stay, make the Palace Of The Golden Horses Hotel your accommodation of choice.
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Features

Internet access

  • portable wi-fi rental
  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service

Things to do, ways to relax

  • Boats
  • Fitness center
  • Swimming pool [outdoor]
  • Spa
  • Tours
  • Garden

Dining, drinking, and snacking

  • Convenience store
  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar
  • Restaurant [halal]

Access, services, and conveniences

  • Postal service
  • Gift/souvenir shop
  • Daily housekeeping
  • security [24-hour]
  • Wheelchair accessible
  • front desk [24-hour]
  • Facilities for disabled guests
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Currency exchange
  • Shop(s)
  • Smoking area
  • Check-in [24-hour]
  • Doorman

For the kids

  • Babysitting service
  • Playground
  • Family room
  • Swimming pool [kids]

Languages spoken

  • English
  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Hindi
  • Indonesian
  • Japanese
  • Malay
  • Tamil
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Policies

The property requires a refundable security deposit of 200 MYR upon check-in.

The hotel offers a shuttle bus service according to the following schedule:

Palace of the Golden Horses to KLCC
Pick-up point: Hotel Lobby Entrance Level 1
Time: 10:30 AM, 12:30 PM, 3:30 PM, 8:30 PM

KLCC to Palace of the Golden Horses
Pick-up point: KLCC Tower B
Time: 11:15 AM, 1:30 PM, 4:30 PM, 9:30 PM

Palace of the Golden Horses to the Mines Shopping Mall/Mines Convention Centre (MIECC)
Pick-up point: Hotel Lobby Entrance Level 1
Time: 10:30 AM, 1:00 PM, 2:30 PM, 5:00 PM, 6:30 PM, 9:30PM

The Mines Shopping Mall/Mines Convention Centre (MIECC) to Palace of the Golden Horses
Pick-up point: The Mines (Level 3)
Time: 10:45 AM, 1:10 PM, 2:40 PM, 5:10 PM, 6:40 PM, 9:40 PM

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-10 year(s) Must use an extra bed
  • Guests over 10 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 270.00 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 20 km
Distance to Airport: 35 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 9
Number of Restaurants: 4
Number of Rooms : 472
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 1997
Year Hotel Last Renovated: 2014
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Verified traveler reviews

Filter by traveler type
Very good



  • Cleanliness 7.4
  • Facilities 6.5
  • Location 7.0
  • Room Comfort/Standard 7.5
  • Service 7.3
  • Value for money 7.2
  • Food/Dining 6.9
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Asma B.
Malaysia
August 31, 2016
Nice interior but not very nice food
We were very impressed by the interior design. We love the huge bed and bathroom. But we were disappointed with the breakfast served. It was lack of taste, served cold, and was low in quantity. A lot of trays were empty when we came down, it takes almost half an hour to be replenished. We were also disappointed in the facilities and lack there of. Overall we were expecting a lot based on the star review and impressive line of clients, however POGH felt short

Mei C.
Malaysia
August 29, 2016
Value for money
Good location as well

Ahmad A.
Malaysia
August 29, 2016
Complaint
My journey at mines very poor ..I'm sad regarding equipment in my room 1) in bath tub no watter mean water paip not function.2) in my room very dirty. I'm so sad because my child not comfortable in that's room. Pls take action for improved yours business

Mohammad S.
Iraq
August 29, 2016
Major cleaning required
If they pay more attention to this place it would be a wonderful experience for guests but as a five star hotel sure thing is that it requires a lot of proper hygienic care because there are stains everywhere not to mention cracks and damages in the room but overall the building structures and architecture is amazing

WEI O.
Malaysia
August 29, 2016
Value for money
Breakfast food quality should me monitor!

Kamran S.
Iran
August 28, 2016
That is economy Hotel but Far enough from Cit Center
Wifi was terrible and the room werenot clean as much as we know

geok T.
Singapore
August 27, 2016
hotel is clean but facility is not working well and did not consider guest safety.
the balcony glass door latch is broken tm 3103. as it is low floor this is not safe for female guest. the bed light on the left and the study table light are both not working. wifi is also not stable. keep going offline. the facility is very clean since the hotel is old. but the lake view should not be the selling point as there is no lake view at all

Nitin J.
India
August 26, 2016
Amazing place to stay
Simply grand and amazing place to stay

Pedro M.
Singapore
August 25, 2016
Old hotel with broken facilities and not too good customer service.
More cons than pros

Jose E.
India
August 25, 2016
Summary
The wifi never worked more than 2 mins. The service provided was very poor ( house keeping, Tel operator, main reception was severely short staffed, restaurant staff very poor ). The restaurant on day one was full of flies on the dining table Etc. The ambiance , room was good. It's value for money when booked through Agoda, otherwise not worth it. The service provided was 2 star at most, for room ambiance 5 star, overall 3.5 star



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