Very good 7.2
Based on 1189 reviews

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About Palace Of The Golden Horses Hotel

Description

Palace Of The Golden Horses Hotel is a world-class, award-winning luxury hotel located within Mines Resort City, 20 minutes away from the city center and a 35-minute drive from Kuala Lumpur International Airport. The hotel features 480 rooms and suites, five restaurants, two lounges, a business center, a swimming pool, and a fully-equipped gym. Renowned for its conference center, the Sultan Salahuddin Abdul Aziz Shah Conference Center offers 19 meeting rooms equipped with state-of-the-art facilities, including a Theatrette, a Marquee, and the Ballroom. Overlooking the picturesque lake, Palace of the Golden Horses is the epitome of beauty, grace, and luxury, winning great praise from even Heads of States. There are also table tennis, cycling, fish feeding, swimming lessons, and soccer games available. For a thoroughly relaxing and wonderful stay, make the Palace Of The Golden Horses Hotel your accommodation of choice.
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Features

Internet

  • Wi-Fi [portable rental]
  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service

Fitness & recreation

  • fitness center
  • spa

Swimming & soaking

  • outdoor pool

Water sports

  • boats

Land sports

  • golf course (within 3 km)

For kids

  • children's playground
  • pool (kids)

Food & beverage

  • convenience store
  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar
  • halal restaurant

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • postal service
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • gift/souvenir shop
  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • executive floor
  • shops
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in
  • doorman

Business & money services

  • photocopying
  • fax machine
  • printer
  • meeting facilities
  • business center
  • currency exchange

Payment types accepted for services

  • Visa
  • MasterCard
  • American Express

Languages Spoken

  • English
  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Hindi
  • Indonesian
  • Japanese
  • Malay
  • Tamil
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Policies

The property requires a refundable security deposit of 200 MYR upon check-in.

The hotel offers a shuttle bus service according to the following schedule:

Palace of the Golden Horses to KLCC
Pick-up point: Hotel Lobby Entrance Level 1
Time: 10:30 AM, 12:30 PM, 3:30 PM, 8:30 PM

KLCC to Palace of the Golden Horses
Pick-up point: KLCC Tower B
Time: 11:15 AM, 1:30 PM, 4:30 PM, 9:30 PM

Palace of the Golden Horses to the Mines Shopping Mall/Mines Convention Centre (MIECC)
Pick-up point: Hotel Lobby Entrance Level 1
Time: 10:30 AM, 1:00 PM, 2:30 PM, 5:00 PM, 6:30 PM, 9:30PM

The Mines Shopping Mall/Mines Convention Centre (MIECC) to Palace of the Golden Horses
Pick-up point: The Mines (Level 3)
Time: 10:45 AM, 1:10 PM, 2:40 PM, 5:10 PM, 6:40 PM, 9:40 PM

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-10 year(s) Must use an extra bed
  • Guests over 10 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 270.00 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 20 km
Distance to Airport: 35 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 9
Number of Restaurants: 4
Number of Rooms : 472
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 1997
Year Hotel Last Renovated: 2014
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.6
  • Location 7.0
  • Room Comfort/Standard 7.5
  • Service 7.3
  • Value for Money 7.2
  • Food/Dining 6.9

Ayoub E.
Saudi Arabia
July 21, 2016
It's really a palace but old some how
Make sure to book a room in the lake side which is really butter than the city side. Unfortunately, during our stay the water taxi was out of service due to a major renovation in the water canal that was disappointing as I was thinking of getting the shattel service to the mines center. In general, the hotel is good for one night only after a long flight trip.

Nor K.
Malaysia
July 20, 2016
Helpful staff
The staff were very helpful especially Mr Lo at the reception. Thank you very much. The location was not easy to access for outsiders.

Haider A.
Pakistan
July 20, 2016
Amazing experience
The experience was great. The staff was efficient and really helpful. One of the best places to stay and would definitely stay again if I am going to be visiting Malaysia again.

Lim H.
Malaysia
July 19, 2016
Good Location.
Near to town, easy excess, logistic location.

Abdulmajeed A.
Oman
July 18, 2016
Not as expected
In general hotel is not bad but unfortunately not as excepted.Spa was closed for renovation and location is very far from everything

Eu K.
Malaysia
July 18, 2016
Only room and bathroom is spacious. Lighting not bright enough to read.
Only the room and bathroom is spacious. Even though the room has 4 table lamps, it is not bright enough for you to read comfortably. The car park charges is RM7 for 12 hours and not for 1 day ( 24 hours) as mention. Fortunately the cashier reduce to RM7 instead of RM14.

ALEX T.
Philippines
July 18, 2016
Palace of the Golden Horses
Very spacious rooms. Big twin beds. Nice breakfast

Alhassan M.
Saudi Arabia
July 15, 2016
Vacation with family
I think it's lovely hotel but it doesn't get the right maintenance and not operated is it deserves

Sofian H.
Brunei Darussalam
July 14, 2016
Classic Hotel
If you don't mind the classic look for a hotel then this hotel should be ok for you. I think it was once a 5 star hotel in its glory days. Staffs were helpful. Dinner buffet was pretty expensive but managed to bargain a deal for a group of 12. Rooms were ok. Quite spacious. Fridge was empty so make sure you drop by a 711 to get some drinks and munchies. Breakfast buffet was alright at RM35+ per adult. There's a shuttle van to Mines shopping mall (5 minute drive away). Taxi would be a flat rate of RM20 from hotel. UberX would cost you RM6+ All in all, its in the middle of nowhere so if you do not have your own car, you'll need to get a cab or Uber to get around cos shops are not walking distance.

KUOK W.
Malaysia
July 11, 2016
Clean, Good Location and friendly staff
Everything fine but just the facility is aged and not being well maintained.


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