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About Palace Of The Golden Horses Hotel

Description

Palace Of The Golden Horses Hotel is a world-class, award-winning luxury hotel located within Mines Resort City, 20 minutes away from the city center and a 35-minute drive from Kuala Lumpur International Airport. The hotel features 480 rooms and suites, five restaurants, two lounges, a business center, a swimming pool, and a fully-equipped gym. Renowned for its conference center, the Sultan Salahuddin Abdul Aziz Shah Conference Center offers 19 meeting rooms equipped with state-of-the-art facilities, including a Theatrette, a Marquee, and the Ballroom. Overlooking the picturesque lake, Palace of the Golden Horses is the epitome of beauty, grace, and luxury, winning great praise from even Heads of States. There are also table tennis, cycling, fish feeding, swimming lessons, and soccer games available. For a thoroughly relaxing and wonderful stay, make the Palace Of The Golden Horses Hotel your accommodation of choice.
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Features

Hotel Facilities

  • 24-hour check-in
  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • babysitting
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • convenience store
  • currency exchange
  • daily housekeeping
  • doorman
  • dry cleaning
  • elevator
  • executive floor
  • facilities for disabled guests
  • family room
  • fax machine
  • gift/souvenir shop
  • halal restaurant
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • photocopying
  • poolside bar
  • portable wi-fi rental
  • postal service
  • printer
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • shuttle service
  • smoking area
  • taxi service
  • tours
  • wheelchair accessible

Sports and Recreation

  • boats
  • children's playground
  • fitness center
  • garden
  • golf course (within 3 km)
  • outdoor pool
  • pool (kids)
  • spa

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Hindi
  • Indonesian
  • Japanese
  • Malay
  • Tamil
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Policies

The property requires a refundable security deposit of 200 MYR upon check-in.

The hotel offers a shuttle bus service according to the following schedule:

Palace of the Golden Horses to KLCC
Pick-up point: Hotel Lobby Entrance Level 1
Time: 10:30 AM, 12:30 PM, 3:30 PM, 8:30 PM

KLCC to Palace of the Golden Horses
Pick-up point: KLCC Tower B
Time: 11:15 AM, 1:30 PM, 4:30 PM, 9:30 PM

Palace of the Golden Horses to the Mines Shopping Mall/Mines Convention Centre (MIECC)
Pick-up point: Hotel Lobby Entrance Level 1
Time: 10:30 AM, 1:00 PM, 2:30 PM, 5:00 PM, 6:30 PM, 9:30PM

The Mines Shopping Mall/Mines Convention Centre (MIECC) to Palace of the Golden Horses
Pick-up point: The Mines (Level 3)
Time: 10:45 AM, 1:10 PM, 2:40 PM, 5:10 PM, 6:40 PM, 9:40 PM

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-10 year(s) Must use an extra bed
  • Guests over 10 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 270.00 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 20 km
Distance to Airport: 35 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 9
Number of Restaurants: 4
Number of Rooms : 472
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 1997
Year Hotel Last Renovated: 2014
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Food, drink and entertainment

Carousel International Coffeehouse

Carousel International Coffeehouse

Carousel International Coffeehouse

Kim Ma Restaurant

Kim Ma Restaurant

Kim Ma Restaurant

Kin No Uma Japanese Restaurant

Kin No Uma Japanese Restaurant

Kin No Uma Japanese Restaurant

Side Walk Cafe

Side Walk Cafe

Side Walk Cafe

Grand Salon Lobby Lounge

Grand Salon Lobby Lounge

Grand Salon Lobby Lounge

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Recent customer comments

Filter by traveler type
All reviews (1134)

Business travelers (223)

Couples (406)

Solo travelers (76)

Families with young children (239)

Families with older children (77)

Groups (113)

Very good
7.2
Hotel Condition/Cleanliness
7.5
Facilities
6.4
Location
7.0
Room Comfort/Standard
7.5
Staff Performance
7.3
Value for Money
7.1
Food/Dining
6.9

10 Lim H.
Malaysia
May 28, 2016
Short trip to KL
Palace of Golden Horses Hotel gave me a feeling of staying at home, clean, quite and lots of green, make my mine relax and calm.

5.6 Wan A.
Malaysia
May 26, 2016
A bit dissapointing
Room quite far to the lift. Maintainance part is a bit dissapointing..broken here and there.carpet a bit dirty

6.8 Kai Y.
Malaysia
May 24, 2016
Not a bad place to stay
Huge compound, had to spend time searching for the swimming pool. Could not switch off one of the bedside lamp due to faulty system.

6.4 Mohd F.
Malaysia
May 27, 2016
Fair
My room was located towards the end facing the swimming pool in which very very far from the lift lobby. There's only 1 lift lobby in the middle area. For family with kids, it is really inconvenient to walk that far just to reach your room. Surroundings wasnt very clean. Bath tub broken. Pool was not well maintained especially kids pool.

4.8 mahmood F.
Malaysia
May 23, 2016
Worse
Booking for room with lakeview...finally no lakeview at all...cleanliness worse to many hair inside the room...and old facilities...not value for money

8 Musnazril K.
Malaysia
May 14, 2016
Nice
Nice

6 Nik G.
Malaysia
May 24, 2016
require renovation
ceiling damage causing wet and slippery floor. very dangerous to kids who stay at high floor.

8.8 murugan S.
Malaysia
May 12, 2016
Good hotel for whoever dream to stay in a palace a
best hotel and it make feel like real palace.

3.2 Nasrullah M.
Malaysia
May 18, 2016
Poorly maintain
Bad experience

4.4 Mohd A.
Malaysia
May 09, 2016
Reception Staff
Have to wait more than 15 minutes for reception to check-in me. They see me standing at the reception table, but they do nothing.


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