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Palace Of The Golden Horses Hotel

Jalan Kuda Emas Mines Resort City, Seri Kembangan / Balakong, Kuala Lumpur, Malaysia 43300 (Show on map)

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Good 7.3
based on 917 reviews

"Only 1: Front line staff who try their best to accomodate..."

  • Jerry, Singapore
  • June 26, 2015
  • Area: Seri Kembangan / Balakong
  • Rooms : 472

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Room Types
Max
Rates
Deluxe With Breakfast
Lake View With Breakfast
Deluxe
Lake View
Deluxe
Lake View
Deluxe - Stay 2 Pay 1
Executive Suite
Executive Suite with Breakfast
Minister's Suite With Breakfast
Minister's Suite

 

When would you like to stay at this hotel?

Features of Palace Of The Golden Horses Hotel
Facilities

24-hour front desk

24-hour room service

airport transfer

babysitting

bar

bicycle rental

business center

car hire

car park

concierge

currency exchange

elevator

executive floor

facilities for disabled guests

family room

laundry service

luggage storage

meeting facilities

newspapers

poolside bar

restaurant

room service

safety deposit boxes

shops

shuttle service

smoking area

tours

Sports and Recreation

fitness center

garden

golf course (within 3 km)

hot tub

massage

outdoor pool

pool (kids)

sauna

spa

steamroom

  
Internet

Wi-Fi in public areas

  
Parking

car park

valet parking

 
Languages Spoken

English

Malay

 

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Palace Of The Golden Horses Hotel is a world-class, award-winning luxury hotel located within Mines Resort City, 20 minutes away from the city center and a 35-minute drive from Kuala Lumpur International Airport. The hotel features 480 rooms and suites, five restaurants, two lounges, a business center, a swimming pool, and a fully-equipped gym. Renowned for its conference center, the Sultan Salahuddin Abdul Aziz Shah Conference Center offers 19 meeting rooms equipped with state-of-the-art facilities, including a Theatrette, a Marquee, and the Ballroom. Overlooking the picturesque lake, Palace of the Golden Horses is the epitome of beauty, grace, and luxury, winning great praise from even Heads of States. There are also table tennis, cycling, fish feeding, swimming lessons, and soccer games available. For a thoroughly relaxing and wonderful stay, make the Palace Of The Golden Horses Hotel your accommodation of choice. Palace Of The Golden Horses Hotel is a world-class, award-winning luxury hotel located within Mines Resort City, 20 ... see more
A refundable deposit of MYR 200 will be collected at the hotel upon check-in.

The hotel offers a shuttle bus service according to the following schedule:

Palace of the Golden Horses to KLCC
Pick-up point: Hotel Lobby Entrance Level 1
Time: 10:30 AM, 12:30 PM, 3:30 PM, 8:30 PM

KLCC to Palace of the Golden Horses
Pick-up point: KLCC Tower B
Time: 11:15 AM, 1:30 PM, 4:30 PM, 9:30 PM

Palace of the Golden Horses to the Mines Shopping Mall/Mines Convention Centre (MIECC)
Pick-up point: Hotel Lobby Entrance Level 1
Time: 10:30 AM, 1:00 PM, 2:30 PM, 5:00 PM, 6:30 PM, 9:30PM

The Mines Shopping Mall/Mines Convention Centre (MIECC) to Palace of the Golden Horses
Pick-up point: The Mines (Level 3)
Time: 10:45 AM, 1:10 PM, 2:40 PM, 5:10 PM, 6:40 PM, 9:40 PM



Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-10 year(s)
Must use an extra bed

Guests over 10 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Airport Transfer Fee
270.00 MYR

Check-In From
2:00PM

Check-Out Until
12:00PM

Distance from City Center
20 km

Distance to Airport
35 km

Non-Smoking Rooms / Floors
Yes

Number of Bars
1

Number of Floors
9

Number of Restaurants
4

Number of Rooms
472

Room Voltage
240

Time to Airport (Minutes)
35

Year Hotel Built
1997

Year Hotel Last Renovated
2010


Recent customer comments

Filter by Traveler Type

 

Good

7.3

from 917 reviews

Value for Money
7.2
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.6
Food/Dining
7.0
All reviews (917)
Sort by:
Jerry T. Families with young children Singapore, June 26, 2015
Hotel in need of major, major revamp

Only 1: Front line staff who try their best to accomodate and pacify visitors
3.3
Except for the front line staff who try their best to accommodate, its one stay to forget. 1) Yellowish water experienced in room. Hotel employee that came insisted that the water was white when its obviously yellowish when compared to hotel's unopened mineral water. 2) Breakfast area is extremely terrible. Infested with mosquitoes. Saw a baby cockroach in cleaned empty coffee cup. 3) Room also have mosquitoes. Ants are plentiful too. 4) Lifts close very fast. Got hit by closing lift door several times.
Saik C. Business travelers Malaysia, June 13, 2015
Good

Room comfort, quite, Japanese Food.
8
Edmund T. Business travelers Singapore, June 12, 2015
Given wrong room keys
4.3
Given wrong room keys. front desk manager took it lightly, asked to return at 4pm as room was not ready, came back at 4pm but still room not ready
Jian D. Solo travelers Singapore, June 12, 2015
One night stay

Nil
6
Magendran V. Families with young children Malaysia, June 8, 2015
Never clean the room. A lot of moquitoes.

The lighting at night. Beautiful environment.
3.7
Worst. My one year old baby was bitten by a lot of mosquitoes. Breakfast finish faster and they don't even have baby chair. Distance frm lobby to my room is very far. The staffs do their work very slow and it takes more then 30 min only to check out.
Zulham S. Couples Malaysia, June 1, 2015
5 star hotel ambiance

none
5
nothing much.breakfast is very bad. not even 3 star hotel breakfast.
Rudiamri A. Couples Malaysia, May 31, 2015
Nice to stay

Big room...nice staff...quiet
8.3
Nice hotel..friendly staff...
Muhammad I. Couples Malaysia, May 30, 2015
need improvement

Overall is good,superb and very comfortable
8
Overal is superb except for its surrounding development.to much construction around it and noisy noise come from speed city beside them.they also improve the variety of food they offer during breakfast...others than that,the hotel is a superb place to stay if you want to relax,the room is spacious and please cut down the coconut tree,it blocked view for some rooms there..if the view from balcony is ok...I'll give it 6 star..as per now..only 4.5star..
Chalinee L. Business travelers Thailand, May 29, 2015
This hotel is quiet.

Big hotel, Quiet, old hotel
6
Big hotel, Quiet, old hotel. It is not near shopping mall.
Azlan H. Couples Malaysia, May 24, 2015
mr

Good for couples
8
Room so big and nice view, Good for couples this area so quiet and nice view. so far go to eat or city.
< Previous page 1 - 10 of 917 reviews Next page >

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Customers like this hotel for:
Nearest transport:
  • LRT Train Station - Bukit Jalil (2.3 Km / 28 min walk)
Area recommended for:
  • business
  • family fun
  • shopping
Distance to airport:
  • Putrajaya International Convention Centre (17.1 Km)
  • Subang Airport (19.4 Km)
Customer comments:
  • "Lake view" , "Quiet place" , "Spacious room"
Top attractions in the area:
  • Mines Wonderland (2.1 Km / 26 min walk)
  • Desa Water Theme Park (6.0 Km)
  • Mid Valley Mega Mall (8.7 Km)
  • Wetland Park (9.4 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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