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Palace Of The Golden Horses Hotel

Jalan Kuda Emas | Mines Resort City, Seri Kembangan / Balakong, Kuala Lumpur, Malaysia 43300 (Show on map)

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Area: Seri Kembangan / Balakong Number of Rooms: 472

Recent customer reviews

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Good

7.3

based on
842 reviews

Value for Money
7.2
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
6.9
All reviews (842)
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Joanne W. Groups Singapore, December 3, 2013
Could have been better

Big rooms, comfortable and clean, quiet environment
6
Housekeeping line no answer at night. Only 1 room card is issued and second card is chargeable.
Joanne W. Groups Singapore, December 3, 2013
Okay, no comments

Nice, big and comfortable rooms. Quiet environments
6
Breakfast variety is limited and no change everyday.
Joanne W. Groups Singapore, December 3, 2013
Unpleasant encounter with counter staff

Rooms are big and clean.
6
Check in staff not attentive to customer needs. Request was declined even without checking.
Janilaine L. Business travelers Singapore, December 2, 2013
water pressure low. toilets very dirty.

staff very sweet, careth for me. breakfast quite good. i love the free shuttle service.
4
i didn't sleep very well, water pressure too low so the whole hotel toilets were dirty. i had to call technician to fix the shower. dirty plates were left lying on the floor. they forgot to do housekeeping for me one day. too busy as there were many guests. only good thing was that i was upgraded to suite on the highest floor. room stuffy but clean.
Choon M. Business travelers Singapore, December 2, 2013
Ordinary

free internet, comfortable room
5.3
It was OK
Sayang S. Families with young children Malaysia, November 25, 2013
not in my expectation

view,
3.3
staff not friendly, wifi always need to restart,request to cleaning the bathroom them refuse reason we all check out the same days. lazy people.
Kian K. Families with young children Malaysia, November 24, 2013
its a good holiday for my family

Can take the lake taxi to near by Shopping Mall
7.3
It is a pleasant stay at the hotel & it is one of the best in malaysia. May be they need to refurbish some of the interior which is a bite old. Some of the building paint work had faded in color and also the car park left is small and hot.Need more variety of food in the morning breafast.
Ahmad H. Families with young children Malaysia, November 24, 2013
Fair

Rooms were big
5.7
We complained about bulbs, safe and fridge that weren't working and it was ignored until we checked out 3 days later. The carpets in the room were stained & looked dirty. The pool was poorly maintained. The floor around the pool was slimy.
Suhaiza S. Groups Malaysia, November 23, 2013
The hotel and room was remarkable

Spacious room and bathroom, beautiful lobby, friendly staff
6.7
The room and hotel was remarkable and clean. But the only problem is the ants. Not talking bout 1 or 2 ants on the exposed food, but a lot! Trailing from behind the cabinet, to mearly everywhere in the room. Maybe the hotel should consult with pest control company for a solution.
Mun K. Couples Malaysia, November 18, 2013
Not up to expectations

Bed
6.7
Average

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Customer Reviews - Palace Of The Golden Horses Hotel, Kuala Lumpur

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