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Palace Of The Golden Horses Hotel

Jalan Kuda Emas | Mines Resort City, Seri Kembangan / Balakong, Kuala Lumpur, Malaysia 43300 (Show on map)

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Area: Seri Kembangan / Balakong Number of Rooms: 472

Recent customer reviews

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Good

7.3

based on
813 reviews

Value for Money
7.2
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
6.9
All reviews (813)
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Kee K. Families with young children Malaysia, December 16, 2013
Execellent and cozy and pleasant stay experience

really like a King palace ... 6 stars quality ... Best design ... best coziness .... best view in town
10
Pleasant and memorable experience ... enjoy and joyfull
Diana C. Solo travelers Malaysia, December 15, 2013
Adequate

Room, deco, garden
5.7
The rooms are beautiful and the gardens are very pretty albeit in need of a little T&C. The hotel is architecturally very beautiful but seems not as well maintained as it could be. The disappointment began when I ordered room service. I was told I could not charge it to the room and the waiter insisted on cash. I was on a single day trip alone and didn't want to carry a lot of cash on me but was forced to use what little I had. After he left, I noticed on the receipt that I could have signed and charged it to the room but he just hadn't let me! Anyway, I ate the food and it was awful. The worst hotel food I've had; and I've had quite a range. I had very low expectations for breakfast after that and found I was right to do so. Breakfast was mostly cold; pastries were rubbery and omelettes were empty. The omelette station didn't have any condiments you could add to it. Very disappointing food all in all. Later, I telephoned housekeeping to check why my bathtub wasn't draining properly. No one came. Ever. Luckily, after an hour, it righted itself so I didn't need the help but annoying that they just never showed up. What if I did need the help? The final straw - though this was partly my fault - I left an expensive chain and locket in the bathroom. When I called to see if housekeeping had found it; the lady said no. It seems odd for it to have disappeared. I stressed that it had religious connotations and told her to look again. She called back to say they found the chain but not the locket. Strange. The locket was of course dotted with semi-precious stones and was many times over more expensive than the chain. I don't know what happened; but this trip altogether cost me a LOT more than the price of the room. But I must give credit where it's due. The rooms are lovely and the furniture seemed newly purchased or refurbished. Concierge and reception staff were delightful. Sad that a bad restaurant and housekeeping can ruin the experience.
Ling H. Couples Malaysia, December 15, 2013
It is Ok for the money I m paying

spacious room and bathroom
5.3
when we arrived at the hotel, there is only one staff at the front desk, and she was attending to another hotel guest. We had waited for about 20 minutes for another staff to come out from the back. When we went for Hi Tea at the International Cafe. The food quality is so bad . The only good thing is the room and bathroom are very big.
Hajar K. Families with young children Malaysia, December 15, 2013
it is ok

room,view and restourant are very nice
8.7
hotel is old but hotel is very nice.view is to lake.
Normala H. Families with older children Malaysia, December 10, 2013
Rather disappointing.

Friendly staff and superb rooms.
8
I had a very hard time convincing them that my hotel booking was inclusive of breakfast when I first checked in. Than when I thought that everything was finally cleared, at breakfast the next morning, my team was again told that we had to pay for breakfast. It was very embarassing.
Chongwei G. Business travelers Malaysia, December 6, 2013
OK only

Big Room, Old Furniture and Fittings, Lousy Service
6.3
Late check as was arriving from Hong Kong. Upon reaching the Hotel, there was no one at the reception for check-in. Therefore, need to wait for almost half an hour before being entertained (it was almost 2.00 a.m. in the morning. Although the room is big, but the furniture and fittings are simply to old. They should be refurbished. Besides, book for hotel transfer to the airport, this was not factor into the bill when checked out, causing so much inconvenience which need to fork out MYR (which I dont carry much as the currecny is weak).
Pui N. Business travelers Malaysia, December 5, 2013
Old hotel

Old hotel that need upkeep
6
Old hotel that need upkeep
Janilaine L. Groups Singapore, December 4, 2013
A serene place of love

Friendship, cleanliness and prompt help
6
On the whole, very pleasant and made some new friends. This time round, I was given a huge suite..very comfortable although a bit noisy ( I was even the highest) in the night. When I asked for some extra bedding and pillows, I was promptly given. I was quite amazed by the fast service even though I"m staying on the highest and quietest room. Thank you for attending to my needs always. By the way, make sure the lower level toilets are well maintained. Sometimes, they cannot be flushed.
Joanne W. Groups Singapore, December 4, 2013
service should improve

rooms are big and comfortable.
5.7
receptionist was unhelpful and rude. housekeeping is slow. variety of breakfast is limited.
Joanne W. Groups Singapore, December 3, 2013
Could have been better

Big rooms, comfortable and clean, quiet environment
6
Housekeeping line no answer at night. Only 1 room card is issued and second card is chargeable.

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Customer Reviews - Palace Of The Golden Horses Hotel, Kuala Lumpur

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