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Palace Of The Golden Horses Hotel

Jalan Kuda Emas | Mines Resort City, Seri Kembangan / Balakong, Kuala Lumpur, Malaysia 43300 (Show on map)

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Area: Seri Kembangan / Balakong Number of Rooms: 472

Recent customer reviews

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Good

7.3

based on
832 reviews

Value for Money
7.2
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
6.9
All reviews (832)
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Chee C. Couples Malaysia, December 17, 2014
what you paid is not what you get.

Complimentary car park,thats all.
2.7
What you paid is not what you get. I paid a 5 star hotel price,but experienced a 3 star standard. hotel and room were poorly maintained. lift doesn't seem to be working properly,shower and sink water wasn't smooth and always go hot and cold. breakfast tasted bad and the furniture fixture were poorly maintained. The hotel looks good on the outside, but rots on the inside. even the security at lobby were caught sleeping. looks like possibly the funding to the hotel were ceased in recent years. It was not as grand as it used to be.
Norizah M. Families with young children Singapore, December 15, 2014
Best hotel in KL

It was a wonderful place to be with the kids. They enjoyed the big pool with slides. Ample space for kids to run around. The rooms were surprisingly big. The facilities were great.
9.3
The weekend high tea was fantastic. Good spread and value for money. Will definitely come again although far from KL city
Lee S. Families with young children Singapore, December 5, 2014
5 stars yet not receiving the service

The surrounding is nice with water view and all the horse deco is nice
7.3
My room had power trip at midnight, took 20min to solve. Told the room service short of water and no replacement. Complain abt the trip and they say will feedback. Shower bath tub and rain shower without removable shower that make it so difficult to bath for my children.
Sukie O. Families with young children Malaysia, November 30, 2014
Friend wedding accomodation

Location near Shopping, Food & cosy place
6
Hotel nice but quite old...
Azman Y. Business travelers Malaysia, November 24, 2014
Old, over rated and pricey

The horse sculpture, spacious and nice building design
5.3
This hotel location is nearby the highway. The nearest shopping mall is over 3km. It will be super massive jam during normal day. Hard to find decent food place. The furniture in room is old and the bedsheet has faded. This hotel peak time has passed. Not recommended.
Hannah R. Couples Philippines, November 22, 2014
Wonderful place

I felt like Royalty. Rooms are big, service is great, really lots of things to explore in the hotel, plus so many facilities - gym, sauna, spa, pool, boating etc.
9
I felt like Royalty. Rooms are big, service is great, really lots of things to explore in the hotel, plus so many facilities - gym, sauna, spa, pool, boating etc.
Jackson C. Couples Malaysia, November 16, 2014
History

Supper, The Carousel are open till quite late and the Mee Mamak is one of the best
5
2nd time staying here. Definitely overrated as a 5 star. The hotel is old, not really well maintained,corridor and rooms smells of 'old carpet'. The lift to rooms closing it self in 1.5 seconds?
Jeffrey C. Couples Singapore, November 15, 2014
Amazing stay for couples

clean quiet good
8.3
good service from reception and 5 star service from the japanese restaurant that is situated inside the hotel.
Choon K. Couples Malaysia, November 12, 2014
Not value for money

Impressive facade and lobby
5
It was a big letdown as the bed was old and depressed. The linen was not bright nor clean. The paintwork on the furniture and door was chipped and worn off. Overall in a dire need of a total freshening up!
Hafiz M. Business travelers Malaysia, November 8, 2014
valie for money

bestview,suit for photography location
7.7
Good

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Customer Reviews - Palace Of The Golden Horses Hotel, Kuala Lumpur

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