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More about this hotel:
    Area recommended for:
  • business
  • sightseeing
  • family fun
    Distance to airport:
  • Subang Airport (24.6 Km)
  • Kuala Lumpur International Airport (24.9 Km)
    Customer comments:
  • "Clean and new hotel ", "Friendly staff", "New hotel"
    Top nearby attractions:
  • Wetland Park (1.7 Km / 21 min walk)
  • Putra Mosque (4.3 Km)
  • Putra Square (4.3 Km)
  • Mines Wonderland (6.6 Km)

Note: Distances are measured as a straight line.

Palm Garden Hotel

IOI Resort, Putrajaya, Kuala Lumpur, Malaysia 62502

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Features of Palm Garden Hotel

Hotel Facilities

  • 24-hour room service
  • bar
  • business center
  • concierge
  • elevator
  • laundry service
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • tours

Sports and Recreation

  • children's playground
  • fitness center
  • games room
  • garden
  • golf course (within 3 km)
  • hot tub
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • table tennis
  • water sports (non-motorized)


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Hindi
  • Indonesian
  • Malay
  • Thai

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Hotel description
Nestled amidst 330 acres of lush greenery, this countryside property is just 20 minutes away from...see more Nestled amidst 330 acres of lush greenery, this countryside property is just 20 minutes away from Kuala Lumpur and 30 minutes from the international airport. With 151 classic and luxurious rooms on-site, Palm Garden Hotel pampers their guests by featuring spacious balconies that command spectaculars view of the cascading waterfalls, relaxing courtyard bar, and tinkling fountain. Whether it's a family vacation, friendly gathering, or a romantic getaway, Palm Garden Hotel will offer a rejuvenating trip. With tranquil surroundings, an excellent location, award wining venues on-site, and luxurious accommodation units, Palm Garden Hotel is simply extraordinary.
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Recent customer comments

Filter by Traveler Type
All reviews (745)

Business travelers (270)

Couples (135)

Solo travelers (55)

Families with young children (171)

Families with older children (74)

Groups (40)

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Value for Money
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Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (745)
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Tony W. Groups
Malaysia, January 25, 2016
nice location but bad hotel condition

friendly staff, good location, big room
the lift is too slow and without fans/air-cond. the room aircond is super slow and weak.
Tony W. Groups
Malaysia, January 25, 2016
Dawn M. Business travelers
United Kingdom, January 11, 2016
Unforgivable incompetence

There were no redeeming features
I stayed at this hotel for one night to attend a job interview nearby the next day. The hotel looked dated and tired and did not provide the 4-star comfort that I was expecting or that had seemed likely from the pictures provided when I booked. There was no hot water in the shower in the morning so not a good start to the day, but far worse was to come. I called down to reception 30 minutes before I needed to leave and asked them to order me a taxi to my destination. They said it would take 15 minutes to come - I said that's fine, but order it now and the man said he would. Approximately 10 minutes later he phoned up to my room to tell me that the taxi had arrived "great" I thought. On coming down to reception there was no taxi. Instead, one of his "mates" (possibly his uncle?) was there with a mini-bus -type vehicle. However, instead of offering to take me to my destination, he was trying to order me a taxi because he couldn't take me. (Why he turned up at all is a mystery) They had no answer as to why a taxi hadn't already been ordered and said that it would take 10-15 minutes to arrive!! I did not have this time to spare which is why I had ordered one in advance. Even then, it took two or three attempts to actually order me a taxi which was eternally 10 minutes away... In the end they called a nearby hotel and got them to send a car over (a 'black' cab not a metered taxi, which cost me more) which then got lost taking me to my destination. I was 20 minutes late for my interview. I received no apology from the receptionist or his superiors who also appeared and were equally ineffective. All I received was excuses and lies. I am still furious about the incompetence, dishonesty and rudeness I experienced from this hotel and will not be returning.
Tiong H. Families with young children
Malaysia, January 04, 2016
Hotel is old

swimming pool, spacious room for family and pro-active front desk
The room is too old. We checked in the room and found out the air cond is not cold. Thus, the hotel managed to get us another room. The toilet shower always leak water causing the bathroom to be wet most of the time. Lastly, the kids club is under rennovation and the management should inform the guest earlier because one of the reason I booked this hotel is for the kids club
Peter T. Families with older children
Singapore, January 05, 2016

Location, shuttle to lol mall, landscaping
Book because of rating and the 4 stars status, but I was disappointed.
sazali S. Business travelers
Malaysia, January 06, 2016
good location, nice hotel but not staff

swimming pool for kids, not the staff at counter and room service no one pick up the phone. they even say are still agree Mam? i
Enjoy staying there with the facilities but staff at counter and room service not very helpful. If you call nobody pick up the phone.
kee C. Families with older children
Malaysia, January 06, 2016
overrated hotel

near to ioi city mall
the hotel room is not maintain well, all furnitures look old and the bed is not comfort. toilet is terrible, shower tap is leaking n the whole toilet will get wet.
SUFFIAN A. Business travelers
Malaysia, January 06, 2016
Need for upgrade

Pleasent Peaceful Good Location
Need some refurbishment and reno
Noor I. Families with young children
Malaysia, January 02, 2016
A relaxing experience in Palm Garden Hotel

Food is good except it is a little bit expensive. The hotel location is convenient because it is close by to the mall and the shuttle service is excellent. The hotel environment is ambient.
It was great. However the room is a bit old and has ants.
Brian C. Families with young children
Singapore, January 02, 2016
A very old and rundown Hotel
A very old and rundown Hotel. We regretted booking it. Is creepy and not suitable for family with children. Mosquito and Ants are part of the room resident too. In the night the corridor is dark and eerie. The bathroom is the worse, poor water pressure and bathtub leaking. Also worse of all, the BATHROOM CEILING top, BEWARE! The Air duct hole is huge, a person can squeeze through it. We stayed at level 3. The building architecture of the Ceiling top is huge. When I shine my touchlight up, I can see like a hidden room up there. Is just creepy and creeping sound can be heard. Ladies beware!! My family was very disappointed and angry with such a Hotel. Should have read ALL the Agoda reviews more carefully next time. We are just hoping they will retired or abandon the entire hotel.

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