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About Palm Garden Hotel

Description

Nestled amidst 330 acres of lush greenery, this countryside property is just 20 minutes away from Kuala Lumpur and 30 minutes from the international airport. With 151 classic and luxurious rooms on-site, Palm Garden Hotel pampers their guests by featuring spacious balconies that command spectaculars view of the cascading waterfalls, relaxing courtyard bar, and tinkling fountain. Whether it's a family vacation, friendly gathering, or a romantic getaway, Palm Garden Hotel will offer a rejuvenating trip. With tranquil surroundings, an excellent location, award wining venues on-site, and luxurious accommodation units, Palm Garden Hotel is simply extraordinary.
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Features

Hotel Facilities

  • 24-hour room service
  • bar
  • business center
  • concierge
  • daily housekeeping
  • elevator
  • halal restaurant
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • shuttle service
  • smoking area
  • tours

Sports and Recreation

  • children's playground
  • fitness center
  • games room
  • garden
  • golf course (within 3 km)
  • hot tub
  • kids club
  • outdoor pool
  • pool (kids)
  • table tennis
  • water sports (non-motorized)

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park

Languages Spoken

  • English
  • Hindi
  • Indonesian
  • Malay
  • Thai
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-10 year(s) Must use an extra bed
  • Guests over 10 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5 km
Number of Rooms : 151
Time to Airport (Minutes): 20
Year Hotel Built: 1995
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Verified traveler reviews

Filter by traveler type
All reviews (794)

Business travelers (281)

Couples (143)

Solo travelers (61)

Families with young children (188)

Families with older children (80)

Groups (41)

Very good
7.1
Hotel Condition/Cleanliness
7.2
Facilities
6.9
Location
7.2
Room Comfort/Standard
7.4
Staff Performance
7.3
Value for Money
7.1
Food/Dining
6.8

4.8 Muhammad A.
Malaysia
April 23, 2016
Expensive stay
Old and poorly maintained, but still clinging to such high rates instead giving discounts. Aircond not cold.

6.8 Shuhaida Y.
Malaysia
April 24, 2016
...
Zzzz

6.4 Yii O.
Malaysia
April 19, 2016
Dirty Bathtub
The room was huge but the bathtub and the toilet was so old and dirty. The tub looks like it has never been cleaned for ages. We found hair and dust in there, and even a spider at the corner of the tub. The shower head was very old, at one point we need to try to unclog the bathtub because the water was just stagnant. The room carpet is full of watermarks, luckily no smell. The toilet seriously need to be upgraded. Only the breakfast, hotel staff, and hotel location can be rated 4 stars.

8.8 MUHAMMAD G.
Malaysia
April 28, 2016
Friendly staff & reconcile
Excellent service

6.8 Mimi H.
Malaysia
April 16, 2016
eveything is ok but toilet facilities can be impro
ok

4 Mohd H.
Malaysia
April 16, 2016
Nightmare 3 days stay. No housekeeping and Air-Con
I stayed at Palm Garden Room from 9th to 11th April 2016. The room we were given had a broke wardrobe door(you had to lift the sliding door to open). Then there is the issue with housekeeping. Not only did they not clean our rooms even though I had called twice to reception, and when they did came they didn't even bring towels! But what pisses me off the most is the Air Conditioner of the room. The room was so hot I was sweating and had to open the window. And when the maintenance came they said there was no problem despite seeing me and my little boy sweating. They even had the audacity to put a big noisy fan, NO not the one you would normally have in your household but the big heavy stainless steel one you'd normally see in construction area. They could have save the trouble by switching my rooms but I don't understand their stubbornness not to. The sad part is I have been staying here many times, but at their next door neighbor the Marriots. I just thought I'd Palm Garden a try this time, but sadly my judgement was misguided.

8 CAMILLA L.
Malaysia
April 12, 2016
Good
Good

8 Lim M.
Singapore
April 13, 2016
Receptionist play a important role as 1st line of
Nice big room. Very comfortable space. Staffs are very friendly and helpful. Water pressure very strong and good hot water supply for a good warm shower. Good spread of morning breakfast.

8 CHAI H.
Malaysia
April 12, 2016
Relaxing Gateaway
Fantastic feeling even before we enter our room because we had a free upgrade to deluxe room. For the room; clean, comfortable and BIG. Good facilities, my daughter having fun time at the pool and my wife likes their free shutter service to a shopping mall nearby.Helpful and friendly staff. Overall we enjoyed our stay.

8.4 Zulkarnain L.
Malaysia
April 07, 2016
Great Location
Get a cab from the Airport, straight to the Hotel. Managed to buy some food from IOI City Mall which is just a walking distance.


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