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About Palm Plaza Hotel & Spa


Nestled in the heart of Medina, Palm Plaza Hotel & Spa is an ideal spot from which to discover Marrakech. The city center is merely 4 km away and the airport can be reached within 10 minutes. This modern hotel is in the vicinity of popular city attractions such as Agdal Gardens, Sultana Spa, Bains de Marrakech.

At Palm Plaza Hotel & Spa, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, facilities for disabled guests, Wi-Fi in public areas are just a few of the facilities that set Palm Plaza Hotel & Spa apart from other hotels in the city.

Palm Plaza Hotel & Spa is home to 232 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. The hotel offers an excellent variety of recreational facilities, including hot tub, fitness center, golf course (within 3 km), outdoor pool, indoor pool. Whatever your reason for visiting Marrakech, the Palm Plaza Hotel & Spa is the perfect venue for an exhilarating and exciting break away.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park
  • shuttle service

Fitness & recreation

  • fitness center
  • spa
  • massage(s)
  • steamroom

Swimming & soaking

  • hot tub
  • swimming pool [outdoor]
  • swimming pool [indoor]

Land sports

  • golf course (within 3 km)
  • tennis court(s)

For kids

  • children's playground
  • kids club
  • swimming pool [kids]

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • poolside bar
  • bar


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • babysitting
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • salon
  • shop(s)
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • ATM
  • currency exchange
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Child and extra bed policy
Infant 0-4 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 5-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 100 MAD
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 4 km
Distance to Airport: 4 km
Internet Usage Fee: 0 USD
Non-Smoking Rooms / Floors: No
Number of Bars: 2
Number of Floors: 3
Number of Restaurants: 4
Number of Rooms : 232
Parking Fee (per day): 0 MAD
Room Voltage: 220
Time to Airport (Minutes): 10
Year Hotel Built: 2008
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Verified traveler reviews

Filter by traveler type
  • Hotel Condition/Cleanliness 7.0
  • Location 7.0
  • Room Comfort/Standard 5.3
  • Service 7.8
  • Value for Money 6.8
  • Food/Dining 5.8

June 16, 2014
Nice settings, Poor internet connection
Pool, Food, large rooms
It took 4 hours to get a working internet connection and still not in the room in spite of changing rooms 3 times. Not to the standards of a 5 star hotel! Staff was good willing but manager was unresponsive.

Kristine H.
United Kingdom
November 21, 2013
enjoyed lazing by the pool
pool food wine

Naomi G.
United Kingdom
September 25, 2012
Best Days Behind It
We cannot recommend this hotel based on the basis that we visited out of season and did not find the staff, hotel or facilities to be of a five staff standard. For example: - the room did not have anything in the mini bar (even though the leaflet said we would find a "plentiful supply of food and drinks..." (or similar). - none of the restaurants appeared to be open and the Moroccan-themed one ran out of ingredients meaning that half of what was on the menu was not available (including, rather bizarrely ice cream!) - the bar did not have any change so we were forced to put charges on our room - the on-the-hour shuttle bus was around 30 minutes late (the first and only time we bothered to get it!) - the poolside cafe had no salt or pepper and the staff were very confused when we requested this - the landing outside our hotel was constantly dark as the lights were always off and we couldn't find any switches! - there is a shell of what was once, or perhaps what had planned to be, a shopping centre directly opposite the hotel which does not make for a nice view. - the staff were generally rude and not at all interested. For example when we checked out the receptionist didn't even say good bye! - Dodgy and inconsistent internet connection All in all a real disappointment. We had planned to end our holiday with 5 star luxury - having spent the first half in a 3 star riad in Medina. The riad was far better. On the plus side, the swimming pool was excellent and the hotel grounds were well kept. Unfortunately we were very limited in terms of other things to do - shops, spa etc. appeared to be constantly closed and restaurants were dead. This forced us to spend any time outside of the sun in our room, "enjoying" rather average room service. All in all a big disappointment.

Elizabeth W.
United States
May 11, 2012
Really nice hotel with a lot of potential.
Pool, gardens around pool, selection of restaurants
The Palm Plaza has the potential to be one of the most sought after places to stay in Marrakech if it would work on training its staff a little better. The people at the check in desk are not very efficient or enthusiastic, and the people working at the various restaurants can be arrogant and inattentive. Also, the hotel does not do a good job of describing where the different amenities are, and the staff in the fitness and spa part of the hotel are not overly friendly or helpful. I got the impression that the spa services, indoor pool, and fitness room were majorly underused mostly because guests probably didn't know about them! Overall, however, the Palm Plaza is very pleasant and destined to become a great hotel of Marrakech if it gets its staff in gear and its amenities better publicized.

namake K.
February 20, 2013
Hôtel charmant et service avec le sourire
très bon séjour
excellent séjour, mais pour le service il ne faut pas être presser, l'hotel propose différentes activités, et le resto est bon avec divers choix....

Ouassim M.
July 15, 2012
Tres bel hotel, service laisse a desirer
emplacement, piscine, suites de qulaite
tres bel hotel mais le service est tres mauvais specialement a la reception. C,est presque le laisez aller total, aucun responsable capable de prendre des decisions

Habib A.
Saudi Arabia
May 04, 2015

Catarina S.
April 05, 2010
Bra hotell
Vi gillade den vackra trädgården, den underbara poolen, fantastiskt vänlig och ödmjuk personal och viljan att ge service. Servicen med shettlebus var toppen men det var dessvärre alldeles för få turer. Det hade varit trevligt att kunna åka hem från stan efter en middag vid 8 eller 9-tiden. (sista möjligheten var kl:7pm)Frukosten var underbar och omelett-tjejen ett rigtigt proffs:)
Hotellets svagheter var att väldigt få pratade engelska vilket gjorde att det blev en del missförstånd vid beställningar o.dyl. Negativt var läget på hotellet, det låg alltför långt från staden och det var både svårt och besvärligt att få en Taxi från staden som faktiskt hittade till hotellet. Det blev också dyrt med alla taxiresor. Tråkigt också att det inte fanns shettlebus till och från flygplatsen som det stod i hotellbeskrivningen. Negativt var också att det inte fanns tillgång att låna datorer. (De var enligt personalen trasiga! På ett 5-stjärnigt hotell!?)
Jag och min dotter bodde på Palm Plaza i en vecka. Personalen var fantastiskt hjälpsam och vänlig. Tyvärr pratade de flesta inte engelska så missförstånden blev en del. Vi njöt av en fantastisk och ren pool, fina restauranger och ett bra gym. Gyminstruktören var mycket hjälpsam och vi blev väldigt bra mottagna. En negativ sak var att shettlebusarna slutade gå kl 19:00 vilket gjorde att man var tvungen att ta taxi och det var hur svårt som helst att få Taxichaufförerna att hitta till hotellet. Ett annat problem var att restaurangerna på hotellet öppnade relativt sent. Förutom det var vi mycket nöjda. Rummen fräscha och trevliga med fin terass. Städningen var ok.Vi rekommenderar detta hotell varmt.