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Recent customer reviews
All reviews (6)
October 26, 2013
enjoyed lazing by the pool
September 7, 2012
We cannot recommend this hotel based on the basis that we visited out of season and did not find the staff, hotel or facilities to be of a five staff standard.
- the room did not have anything in the mini bar (even though the leaflet said we would find a "plentiful supply of food and drinks..." (or similar).
- none of the restaurants appeared to be open and the Moroccan-themed one ran out of ingredients meaning that half of what was on the menu was not available (including, rather bizarrely ice cream!)
- the bar did not have any change so we were forced to put charges on our room
- the on-the-hour shuttle bus was around 30 minutes late (the first and only time we bothered to get it!)
- the poolside cafe had no salt or pepper and the staff were very confused when we requested this
- the landing outside our hotel was constantly dark as the lights were always off and we couldn't find any switches!
- there is a shell of what was once, or perhaps what had planned to be, a shopping centre directly opposite the hotel which does not make for a nice view.
- the staff were generally rude and not at all interested. For example when we checked out the receptionist didn't even say good bye!
- Dodgy and inconsistent internet connection
All in all a real disappointment. We had planned to end our holiday with 5 star luxury - having spent the first half in a 3 star riad in Medina. The riad was far better. On the plus side, the swimming pool was excellent and the hotel grounds were well kept. Unfortunately we were very limited in terms of other things to do - shops, spa etc. appeared to be constantly closed and restaurants were dead. This forced us to spend any time outside of the sun in our room, "enjoying" rather average room service. All in all a big disappointment.
United States of America,
May 6, 2012
Really nice hotel with a lot of potential.
Pool, gardens around pool, selection of restaurants
The Palm Plaza has the potential to be one of the most sought after places to stay in Marrakech if it would work on training its staff a little better. The people at the check in desk are not very efficient or enthusiastic, and the people working at the various restaurants can be arrogant and inattentive. Also, the hotel does not do a good job of describing where the different amenities are, and the staff in the fitness and spa part of the hotel are not overly friendly or helpful. I got the impression that the spa services, indoor pool, and fitness room were majorly underused mostly because guests probably didn't know about them! Overall, however, the Palm Plaza is very pleasant and destined to become a great hotel of Marrakech if it gets its staff in gear and its amenities better publicized.
Go to the famous La Mamounia hotel in Marrakech for a drink in the bar to do some interesting people watching and to see what one of the top 5 hotels in the world is like. Believe it or not, the Palm Plaza pool and grounds rival the pool area of La Mamounia. La Mamounia, however, is in a class of its own in general.
August 29, 2012
Hôtel charmant et service avec le sourire
excellent séjour, mais pour le service il ne faut pas être presser,
l'hotel propose différentes activités, et le resto est bon avec divers choix....
Families with young children
July 12, 2012
Tres bel hotel, service laisse a desirer
emplacement, piscine, suites de qulaite
tres bel hotel mais le service est tres mauvais specialement a la reception. C,est presque le laisez aller total, aucun responsable capable de prendre des decisions
Families with older children
March 31, 2010
Vi gillade den vackra trädgården, den underbara poolen, fantastiskt vänlig och ödmjuk personal och viljan att ge service. Servicen med shettlebus var toppen men det var dessvärre alldeles för få turer. Det hade varit trevligt att kunna åka hem från stan efter en middag vid 8 eller 9-tiden. (sista möjligheten var kl:7pm)Frukosten var underbar och omelett-tjejen ett rigtigt proffs:)
Jag och min dotter bodde på Palm Plaza i en vecka. Personalen var fantastiskt hjälpsam och vänlig. Tyvärr pratade de flesta inte engelska så missförstånden blev en del. Vi njöt av en fantastisk och ren pool, fina restauranger och ett bra gym. Gyminstruktören var mycket hjälpsam och vi blev väldigt bra mottagna. En negativ sak var att shettlebusarna slutade gå kl 19:00 vilket gjorde att man var tvungen att ta taxi och det var hur svårt som helst att få Taxichaufförerna att hitta till hotellet. Ett annat problem var att restaurangerna på hotellet öppnade relativt sent. Förutom det var vi mycket nöjda. Rummen fräscha och trevliga med fin terass. Städningen var ok.Vi rekommenderar detta hotell varmt.
Hotel Feature Tip:
Rekommenderar gymet och den fantastiska poolträdgården. Omeletterna vid frukosten var perfekta :)