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Palm Royale Cairns Resort

7-11 Chester Court, Greater Cairns, Cairns, Australia 4870 (Show on map)

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Area: Greater Cairns Number of Rooms: 150
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
239 reviews

Value for Money
8.6
Location
6.6
Staff Performance
7.9
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.9
Food/Dining
6.1
All reviews (239)
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Karen H. Couples United Kingdom, January 22, 2014
Terrible hotel

They let us check in early
2.7
The hotel was old, including all the furniture, wallpaper, carpets etc. The state of the beds was disgraceful. Bed linen had stains on it, beds were completely worn out and uncomfortable. The room was awful. To make matters worse the hotel is miles out of town and has a hugely over-priced shuttle bus which is the only way to get in to town. no dining options at the hotel at all. The wifi is also hugely overpriced and didn't work in half the rooms in the hotel, it only works in the block next to reception. The hotel needs to be closed down. It's terrible. Arrived early for check in and to be fair the staff let us check in early which was nice, but from there on the experience was terrible.
Sonja S. Families with older children Germany, January 19, 2014
okay

pool, bus driver, spa
6.3
We like Cairns and the tropics!! The weather and nature is just amazing. Cairns botanical gardens are fantastic. Hotel was ok, staff was friendly, didn't like the breakfast though.
Shavonne D. Solo travelers Canada, January 6, 2014
Really nice hotel.

Poolview walk-out room, comfortable bed, nice morning desk staff
7.7
The guy at front desk was very helpful, even we I kept coming back with more questions. He was very friendly and if all the staff are like him, its a great place!
Syd P. Couples Australia, January 4, 2014
comfortable stay with close proximity to locations

helpful staff, friendly staff and pools!
7.7
good stay, rooms were average sized and close to most attractions. Shuttle bus was handy for new years eve as they made a special run for their customers.
Rohan M. Couples India, December 30, 2013
Cheap, Clean enough, Worth the cheap price

cheap and clean enough
7.3
Headed to cairns for a cheap road trip and found this for about $70 a night during 25dec to 30dec... was good as we only used the hotel to sleep, if you want a holiday to spend a lot of time in the hotel, then pay more and go for some thing better. Horrible TV.. dont know if these guys are still living in the 80's thinking the CRT box tvs are the latest thing..
Vitoula B. Couples Australia, December 28, 2013
Nice and comfortable place to stay

Quiet, nice pools, friendly staff
8
Our staying was quiet and relaxing, it is close to shopping centres and accessible to public transport
Xiang Q. Couples China, December 26, 2013
good

pool
7.3
Eda Z. Groups China, December 22, 2013
nice pool, valuable for money

pool, fast checkin and out
6.7
old mattress, too soft that is not even flat. not in cairns city, 4km's distance. From other review seems there was free shuttle but reception said they never did. shuttle to cairns city charge 4$ or so per person.
Barry W. Solo travelers Australia, December 15, 2013
Very relaxing and enjoyable. Stayed there a numbe

View, service and location
8.3
I enjoyed my stay as close to family and airport and easy access to the city for shopping. Very comfortable with friendly staff willing to assist with anything
Tong H. Families with young children China, December 5, 2013
Staffs are not friendly

Shower, power point, beds
4.7

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