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Palms Hotel Tower and Villas

169, Aarey Milk Colony, Goregaon (East), Goregaon, Mumbai, India (Show on map)

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Formerly : Park Plaza Royal Palms Hotel

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Area: Goregaon Number of Rooms: 200

Recent customer reviews

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Pleasant

6.1

based on
17 reviews

Value for Money
5.6
Location
6.0
Staff Performance
6.2
Hotel Condition/Cleanliness
5.6
Room Comfort/Standard
6.7
Food/Dining
6.5
All reviews (17)
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Sanjay D. Couples India, January 23, 2012
Nice Stay

Good accomodation
8
View to the west side is better than east due to construction and rennovation.Price is also little high compared to the other hotels around in the same catagory.Food is also a bit expensive.Overall i would rate it an A.
Travel tip: Go4it
Darren P. Business travelers Singapore, November 24, 2011
Far Location and old rooms

Really nothing that I could mentioned about.
2.7
This is one of my unpleasant experiences in Indian. The hotel pictures and the reality is so much different! The breakfast services is terrible! The lights is not on at all. There is no waiters/ no people to serve you! This is one of the most uncomfortable hotel that I would not want to recommend.
Maarten T. Business travelers Netherlands, July 7, 2011
Good Rooms but currently in renovation

Nice rooms for relatively good price
6.3
Nice rooms, but as the hotel is currently in renovation there are leakages in the fitness room and other places. In general nice hotel.
Gowri S. Business travelers India, March 16, 2011
the worst experience i have ever had

the worst feautures
2
Never in my business travel for the past 10 years we had such a stinking experience. Being foriegners as guest for lunch we have completely strippred our prestage. we strongly recommend for not suggesting this hotel for any of your guests in near feature.
Travel tip: the worst than worst.
Tyrone B. Couples United Kingdom, January 7, 2011
Double rooms smelt strongly of damp and smoke

Foyer/suite room and dining room excellent
8
The foyer set the scene but the dampness and general signs of neglect eg wallpaper peeling off walls due to damp detracted from foyer standards.Pool's external tiles surround were cracked and in need of replacement and regrouting. Staff excellent and extremely helpful and food good but restaurant staff service was too slow. Suite was excellent and bed was very comfortable and luxurious which is one of the things that would draw us back to this hotel. Concierge was extremely helpful.
Attar S. Business travelers India, December 4, 2010
not a good value for money

rooms are spacious and well done up
6
poor room service. take too much time to attend and deliver orders a long walk from from the nearest taxi/auto stand. more than 4 km car-drive in side, from the highway the room key kept getting de-activated everyday, and everyday we had to go back to the reception first, in order to get a new key.
Hsieh I. Business travelers Taiwan, November 21, 2010
All equipment is ok, but the service is not good.

Equipment is good!
5
The service person can't provide good service to the customer. Just required a simple thing, we always need to wait, wait, wait...and wait.
Saahil D. Couples India, November 14, 2010
Good rooms but maintenance/cleanliness issues

Excellent spacious rooms, nice views and location, impressive restaurant
6.3
Hotel is very decent for a quiet weekend with your better half. Nice spacious rooms with good views and big bathrooms. However if they would take the time to make regular maintenance and cleanliness checks they would go up a few notches in my book. Wall plasters were cracking, bathroom flush and water pipe didn't work, shower cubicle door kept opening (no lock/magnet), some severely sticky liquid had been dropped on one of the side desks and had dripped on to the TV remotes but hadn't been cleaned. Restaraunt was very nice and breakfast was above par, lots of variety. Lobby is decent but staffing at the front desk is minimal. Just one person during checkout times is a pain in the right place.
Restaurant Tip: Try and go to Brass Monkey at the Hub Mall on the Goregaon Highway. Happy Hours all days upto 10 pm and a very good vibe and decor.
Ramesh S. Couples India, December 2, 2009
stay at royal palms

good
7
great stay
Ramesh S. Couples India, December 2, 2009
stay at royal palms

good
7
great

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Customer Reviews - Palms Hotel Tower and Villas, Mumbai

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