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Excellent 8.1
Based on 5391 reviews

Recent customer comments

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based on 5391 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.0
  • Service 8.2
  • Value for Money 8.2
  • Food/Dining 7.6

Joy K.
January 04, 2012
Great location and value for money
Pool access room was a favorite with the kids. Hotel is conviently located, with many eateries, facilities and shopping around. Room was spacious and clean. Staff who was manning the activities counter was helpful and efficient. For instance, I was able to book a half day tour in the afternoon just 2 hours beforehand. Prices are very reasonable as well. Food in the restaurant was good. Some variations for breakfast and the set dinner was value for money. Service was excellent.
The facade of the hotel was not impressive but the service and rooms were great! We had booked a pool-access room and was upgraded to a suite. Room was lovely and spacious. Bathroom was very spacious and comes with a nice bathtub with jacuzzi effect. Both my 2 young kids had lots of fun in the pool. However, there was lots of mosquitos and my son was badly bitten. Could be due to the nearby construction that was ongoing. We had to buy insect coils on our own as the hotel does not provide any. When we informed the front desk about the mosquitos, they just mentioned that they would do some spraying. Not sure if this was done as there were still lots of Mosquitos. Location is good with potong beach within walking distance and many other shopping and eateries around. Definitely value for money and a pleasant stay!

Matthew G.
United States
January 04, 2012
Nice hotel & close to the popular Patong area
Clean room. Little more than 5 minute walk to bars and restaurants
The location is great if you want to party. Far enough from the main area to be quiet but close enough to stumble home easily. Good for people looking for action, below average if you have a family. Hotel was clean and set back off the road which kept it quiet. Hotel only had one elevator which took longer than usual to come. The pool was nothing special but clean and refreshing. Approximately 5 minute walk to bars and restuarants. About 10 minutes from the beach. Beach was dirty with drink and food containers. General area around hotel is ok. Plenty of shops and the mall is nearby. We had kids with us so the party area was not sampled. There is a lot of construction going on around the hotel. It was not loud but the views were of construction sites. I am sure it will look nice once the construction is complete.

Rachael H.
January 04, 2012
Decent location - OK price with discount
Pool - although overcrowded & when we were there
Staff were friendly, rooms were spacious and nicely appointed. Balconies nice overlooking the pool

Pericles S.
January 03, 2012
Good Hotel and Location, but bad staff
Location, Food, Room
The area was perfect if you are in Patong beach. Close to everything. The hotel structure was good. Little pricy, but it was christmas and I don't know how much it would cost in low season. The staff on the reception were awful. They seemed not interested on the customer satisfaction. The girl who takes care of the turism packages didn't care about giving us information. The room and swimming pool were good.

Bryce T.
United States
January 03, 2012
Lovely hotel and service with a smile
nice pool and bath tub
I stayed with my family with a daughter and she really enjoyed the swimming pool and bath tub..

Peter L.
January 02, 2012
Good quality hotel with nice pool
Quality breakfast, good pool, good location just off strip
this was a lovely, secure hotel with friendly staff. we liked the location as it was just off the frantic tourist strip (5 minute walk away). complementary towels that you could take to the beach were very handy. in the evening, it has a great views over the bay beyond the shorter hotels / shops in front.

Parice J.
January 02, 2012
Good Breakfast
breakfast, location
The hotel was nice although it does look nicer in the photos. We booked a king size bed and our room had two twins. When we told the hotel staff, they solved it by pushing the two twins together, which was okay. The location was good. Just a 10-15 minute walk from downtown and the beach. One negative is the noise at night. Very loud street noise, and we were on the top floor. Breakfast was good. Staff at the front desk wasn't very nice or helpful. I Wouldn't mind staying here again, but I would probably check out other places first!

Lisa L.
United Kingdom
January 01, 2012
very disappointing
checking out
we booked this hotel for four nights, but left after two. it was surrounded on three sides by building sites, which were noisey and dirty. we were given a list of charges we would have to pay for the damage or loss to every single item in our room. not the best start. on the plus side, the food and bar, including staff, were good. the hotel is a 5-10 minute walk to the beach, through sewage smells, neon lights and people trying to sell you moody goods. would not recommend.

Chao S.
January 01, 2012
Lovely Hotel with large rooms, close to everything
swimming pool ,large rooms
The room was quite large, with a beautiful swimming pool. Nice reception staff. No more than 10 min walk to the beach. Some nice restaurant around.Quite in the night. Breakfast good.

Natalie A.
January 01, 2012
Great hotel - and an upgrade!
Beautiful pool and breakfast.
We were only at the Palmyra Patong Resort for one night. It was the last night of our trip, so we were very surprised and happy when we were upgraded from a standard room to a family suite. Obviously we didn't need the 2 floors, 2 bedrooms, 3 bathrooms, kitchen and living room. But it was great to have so much space. The hotel is in a good location if you don't want to be "right" in the hustle and bustle. Just a short walk to it! Hotel staff we very friendly and helpful. The pool is beautiful and the breakfast was delicious.