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Excellent 8.1
Based on 5388 reviews

Recent customer comments

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Excellent



based on 5388 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.0
  • Service 8.2
  • Value for Money 8.2
  • Food/Dining 7.6

Sylvia C.
Canada
October 14, 2011
Cheap resort style hotel
Walking distance to some bars restaurants (about 10-15 mins to Patong main road/beach)
The breakfast was simple but adequate. The rooms were quite big with free wifi everywhere in the hotel. The family suites were spacious but a bit worned. The pool side was nice but the pool is not resort size pool rather a 20-25m pool. Pool side bar is available. Not kids pool or playground. The gym is quite small with limited facilities and not well light up. There is construction right beside this hotel so it wakes us up every morning at 9am. There is not "restaurant" inside the hotel, but quite a few local and tourish restaurants across the street. The room book and reception's service was not well managed. They mix up the bookings, does not feel that they have done wrong. Their service attitude was under par and is not usually like this in thailand.

Sudipta R.
India
October 13, 2011
Wonderful Hotel and excellent service
Spacious Rooms with Verandahs, Excellent food, cozy and quiet.
enjoyed my stay and the services provided. the beach is nerby (less than 10 mins walking distance). i would definitely recommend it to others. cons : the restaurant stops service after 9.30 pm. would have been hppier if the services werre vailable till 11.00 pm.

JUNGHUN S.
South Korea
October 13, 2011
easy to get city
easy to get city
It was ok..wasn't that far from patong beach.the door of my room was bit broken but they didn't fix it..it was bit hard to open and close. beside of the hotel is still ongoing construction. it quite annoied when I was having breakfast.

HO Y.
Hong Kong
October 13, 2011
Nice hotel but limited service
Good location, clean room with a pool which is loved by the kids
Location is good, food and good massage places right outside hotel and 5-10 mins walk to Patong beach. Pool Access room is small compared to double room at the upper floors. Buffet breakfast is ok. Reception staff is not friendly. No baby bed provided on arrival but we got it on the next day. It was taken back by hotel when we moved to double room, together with the extra pillow. Also, we aked for extra key card but rejected.

Segun G.
Spain
October 12, 2011
unfriendly staff - great location
location - wifi - room size
a wanted a superior room - unavailable on my booking date. booked a standard room, furniture need to be changed and taking more care about the premise arrived at 02h00 from the airport, was waked up by the cleaning staff making noises outside my room, early in the morning. (headed for a early bird breakfast) great location, need a better management and a better staff and some new furnitures.

Janet K.
Australia
October 12, 2011
Good value for money
Large family villa
the family villa was large and clean but had a musty smell. overall our stay was enjoyable and the hotel suited our needs.

Wing A.
Hong Kong
October 12, 2011
Nice hotel with smile on every staff's face.
Nice room, nice services.
If I come to Patong again will definitely stay in Palmyra.

Violet L.
Malaysia
October 09, 2011
Nice hotel, good location
Cleanliness & location
Rooms in new wing are spacious, new & clean. It is a nice resort especially for those who would spend some time in the resort. Location is good, about 5-10 mins away from the beach. Recommended for couples n family looking out for a relaxing holiday.

Felicia C.
Singapore
October 08, 2011
New and Spacious but quiet location
massage parlours at main road, tour desk at lobby with great discounts, breakfast changes menu for some dishes everyday
stayed 7 nights at the pool access room, if you want more privacy dont take this room, its facing the restaurant for breakfast and deck chairs, people can see what you are doing very clearly.Balcony is always wet and flooded, only a elephant status separates you from the next unit, so basically you can walk over easily to another unit next door, not very safe as housekeeper tend to forget to lock the balcony door after cleaning the room. constructions ongoing at 9am everyday beside the hotel, long walkway from the main road to hotel about 250-300m, 15-20mins walk to beach & bangla road, very quiet location, convenience store 10mins away. hotel has many rules, charges 40bt for ice cubes, was warned by staff not to walk out with bedroom slippers, not to open balcony door at night as mozzies will fly in.

Diane B.
United Kingdom
October 08, 2011
Great Hotel with Lovely Staff
Food is terrific Staff there when ever you need them
Clean rooms cant complain about anything would stay there again every body made you feel like you were at home.